Support Board
Date/Time: Thu, 06 Feb 2025 18:52:21 +0000
Intra-day Chart Not loading more than 1 day
View Count: 1081
| [2020-05-07 15:04:53] |
| Mattc55 - Posts: 97 |
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Even though i have days to load at 30days, my intraday chart will not load more than the current day. i cannot scroll left and when i do change the date range it reverts back to current day. i've tried downloaded the data again and the steps suggested in the manual, but no luck.. any one able to help? historical download message shows, completes, but still unable to scroll left this is my first day on the platform and i have tried what was suggested in the manual. CQG data thank you Date Time Of Last Edit: 2020-05-07 15:09:07
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| [2020-05-07 15:17:01] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-07 15:43:20] |
| Mattc55 - Posts: 97 |
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Software version: 2098 64-bit | 2020-05-07 11:39:09.930 Primary Thread ID: 21388 | 2020-05-07 11:39:09.930 Usage end date: 2020-05-19 | 2020-05-07 11:39:09.930 Enabled for: Advanced Features 2. | 2020-05-07 11:39:09.930 Enabled for: Sierra Chart Historical Data Service. | 2020-05-07 11:39:09.930 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-07 11:39:09.930 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-07 11:39:09.930 Current selected Data/Trading service: CQG WebAPI | 2020-05-07 11:39:09.930 Custom symbol settings values: enabled | 2020-05-07 11:39:09.930 Chart Update Interval: 500 | 2020-05-07 11:39:09.930 Intraday Data Storage Time Unit: 1 | 2020-05-07 11:39:09.930 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-05-07 11:39:09.930 2020-05-07 11:39:09 Local computer time | 2020-05-07 11:39:09.930 2020-05-07 15:39:09 Local computer time in UTC | 2020-05-07 11:39:09.930 2020-05-07 11:39:09 Local computer time in SC Time Zone | 2020-05-07 11:39:09.930 2020-05-07 14:45:56 Server time in UTC | 2020-05-07 11:39:09.930 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-05-07 11:39:09.930 Program path: C:\SierraChart\ | 2020-05-07 11:39:09.930 Data Files path: C:\SierraChart\Data\ | 2020-05-07 11:39:09.930 OS Version Number: 10.0 | 2020-05-07 11:39:09.930 Locale Setting: C | 2020-05-07 11:39:09.930 Added historical Intraday data request for F.US.EPM20 to the queue. | 2020-05-07 11:39:30.225 Intraday data recording state for symbol F.US.EPM20 is set to download 'Pending'. | 2020-05-07 11:39:30.225 Triggering next historical data download in queue. | 2020-05-07 11:39:30.225 HD Request # 8 | Downloading Intraday chart data for F.US.EPM20 to the file F.US.EPM20.scid. Service: cqg | 2020-05-07 11:39:30.225 Reloading all charts with filename: F.US.EPM20.scid | 2020-05-07 11:39:30.225 HD Request # 8 | Download start date-time: 2019-11-03 10:39:30.000 | 2020-05-07 11:39:30.229 HD Request # 8 | Using server: ds4.sierracharts.com port 10149 | 2020-05-07 11:39:30.229 Socket (2) | Creating socket. | 2020-05-07 11:39:30.269 Socket (2) | Connecting to IP: 192.81.56.146. | 2020-05-07 11:39:30.269 HD Request # 8 | Setting DTC encoding to Binary VLS | 2020-05-07 11:39:30.376 HD Request # 8 | Sending historical data logon request message. | 2020-05-07 11:39:30.377 F.US.EPM20 1 Min #1 | Reloading chart. | 2020-05-07 11:39:30.467 F.US.EPM20 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPM20.scid | 2020-05-07 11:39:30.479 HD Request # 8 | Requesting Intraday data. Start date-time: 2019-11-03 10:39:30. Record interval: 1. Symbol: F.US.EPM20 | 2020-05-07 11:39:30.961 HD Request # 8 | Decompressing data. | 2020-05-07 11:39:31.012 Socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-05-07 11:40:09.562 * Socket (2) | Socket gracefully closed by remote side. | 2020-05-07 11:40:09.562 Socket (2) | CloseSocket call. | 2020-05-07 11:40:09.562 Socket (0) | CloseSocket call. | 2020-05-07 11:40:09.562 Socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-05-07 11:40:09.562 HD Request # 8 | Error downloading historical Intraday data for F.US.EPM20. The network socket has been closed. Retrying download. | 2020-05-07 11:40:09.562 Socket (2) | Closed. | 2020-05-07 11:40:09.562 Added historical Intraday data request for F.US.EPM20 to the queue. | 2020-05-07 11:40:09.562 Triggering next historical data download in queue. | 2020-05-07 11:40:09.562 Historical data download thread signaled to stop. | 2020-05-07 11:40:09.562 HD Request # 8 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.EPM20 | 2020-05-07 11:40:09.562 HD Request # 8 | Completion time: 39s | 2020-05-07 11:40:09.562 HD Request # 9 | Downloading Intraday chart data for F.US.EPM20 to the file F.US.EPM20.scid. Service: cqg | 2020-05-07 11:40:09.562 Reloading all charts with filename: F.US.EPM20.scid | 2020-05-07 11:40:09.563 HD Request # 9 | Download start date-time: 2019-11-03 10:40:09.000 | 2020-05-07 11:40:09.566 HD Request # 9 | Using server: ds3.sierracharts.com port 10150 | 2020-05-07 11:40:09.567 Socket (2) | Creating socket. | 2020-05-07 11:40:09.607 Socket (2) | Connecting to IP: 65.182.172.42. | 2020-05-07 11:40:09.607 HD Request # 9 | Setting DTC encoding to Binary VLS | 2020-05-07 11:40:09.718 HD Request # 9 | Sending historical data logon request message. | 2020-05-07 11:40:09.718 HD Request # 9 | Requesting Intraday data. Start date-time: 2019-11-03 10:40:09. Record interval: 1. Symbol: F.US.EPM20 | 2020-05-07 11:40:09.768 HD Request # 9 | Decompressing data. | 2020-05-07 11:40:09.817 F.US.EPM20 1 Min #1 | Reloading chart. | 2020-05-07 11:40:09.960 F.US.EPM20 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPM20.scid | 2020-05-07 11:40:09.969 Socket (2) | Socket gracefully closed by remote side. | 2020-05-07 11:40:48.876 Socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-05-07 11:40:48.877 * Socket (2) | CloseSocket call. | 2020-05-07 11:40:48.877 Socket (0) | CloseSocket call. | 2020-05-07 11:40:48.877 Socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-05-07 11:40:48.877 Socket (2) | Closed. | 2020-05-07 11:40:48.878 HD Request # 9 | Error downloading historical Intraday data for F.US.EPM20. The network socket has been closed. Retrying download. | 2020-05-07 11:40:48.878 Added historical Intraday data request for F.US.EPM20 to the queue. | 2020-05-07 11:40:48.878 Triggering next historical data download in queue. | 2020-05-07 11:40:48.878 Historical data download thread signaled to stop. | 2020-05-07 11:40:48.879 HD Request # 9 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.EPM20 | 2020-05-07 11:40:48.879 HD Request # 9 | Completion time: 39s | 2020-05-07 11:40:48.879 HD Request # 10 | Downloading Intraday chart data for F.US.EPM20 to the file F.US.EPM20.scid. Service: cqg | 2020-05-07 11:40:48.879 Reloading all charts with filename: F.US.EPM20.scid | 2020-05-07 11:40:48.881 HD Request # 10 | Download start date-time: 2019-11-03 10:40:48.000 | 2020-05-07 11:40:48.886 HD Request # 10 | Using server: ds4.sierracharts.com port 10149 | 2020-05-07 11:40:48.886 Socket (2) | Creating socket. | 2020-05-07 11:40:48.886 Socket (2) | Connecting to IP: 192.81.56.146. | 2020-05-07 11:40:48.887 F.US.EPM20 1 Min #1 | Reloading chart. | 2020-05-07 11:40:48.958 F.US.EPM20 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPM20.scid | 2020-05-07 11:40:48.966 HD Request # 10 | Setting DTC encoding to Binary VLS | 2020-05-07 11:40:48.997 HD Request # 10 | Sending historical data logon request message. | 2020-05-07 11:40:48.997 HD Request # 10 | Requesting Intraday data. Start date-time: 2019-11-03 10:40:48. Record interval: 1. Symbol: F.US.EPM20 | 2020-05-07 11:40:49.563 HD Request # 10 | Decompressing data. | 2020-05-07 11:40:49.614 Socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-05-07 11:41:28.166 * Socket (2) | Socket gracefully closed by remote side. | 2020-05-07 11:41:28.166 Socket (2) | CloseSocket call. | 2020-05-07 11:41:28.166 Socket (0) | CloseSocket call. | 2020-05-07 11:41:28.167 Socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-05-07 11:41:28.167 HD Request # 10 | Error downloading historical Intraday data for F.US.EPM20. The network socket has been closed. Retrying download. | 2020-05-07 11:41:28.167 Socket (2) | Closed. | 2020-05-07 11:41:28.167 Historical data download thread signaled to stop. | 2020-05-07 11:41:28.167 HD Request # 10 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.EPM20 | 2020-05-07 11:41:28.167 HD Request # 10 | Receiving Intraday data for F.US.EPM20 starting at 2020-05-07 11:41:04 | 2020-05-07 11:41:28.167 Added 628 Time and Sales records to Intraday data file for F.US.EPM20 after download. | 2020-05-07 11:41:28.168 HD Request # 10 | Timestamp of first Intraday data file record written: 2020-05-07 11:41:04 | 2020-05-07 11:41:28.168 HD Request # 10 | Completion time: 40s | 2020-05-07 11:41:28.171 HD Request # 10 | Intraday data download complete for F.US.EPM20. Unique request ID: 5 | 2020-05-07 11:41:28.171 Removing historical data download ID 5. | 2020-05-07 11:41:28.171 Real-time Intraday chart data file updates started for F.US.EPM20 | 2020-05-07 11:41:28.171 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPM20.scid. Thread ID: 21388 | 2020-05-07 11:41:28.172 Intraday chart data file opened for F.US.EPM20 | 2020-05-07 11:41:28.172 HD Request # 10 | Enabling Intraday chart updating for symbol. | 2020-05-07 11:41:28.172 Triggering next historical data download in queue. | 2020-05-07 11:41:28.172 |
| [2020-05-07 19:04:15] |
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This is the problem: Socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-05-07 11:41:28.166 * There is a network connectivity issue. Refer to the following: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Try using port 80: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-07 19:05:22
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| [2020-05-07 19:16:36] |
| Mattc55 - Posts: 97 |
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I tried selecting, in server settings, "use port 80 for historical data", disconnected and then reconnected but the issue persists. I sit behind a corporate firewall, so i assume i'll need them to open up the ports (10149, 10150), correct?
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| [2020-05-07 19:30:34] |
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Yes those ports do need to be open.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-07 19:36:56] |
| Mattc55 - Posts: 97 |
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ok, thanks.
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| [2020-05-07 19:52:09] |
| Mattc55 - Posts: 97 |
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would you mind telling me what the source and destination is? my firewall team is asking
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| [2020-05-07 20:43:04] |
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All of this information is here: Data/Trading Service Connection and Symbol Issues: 1.6. Internet Ports and IP Addresses used by Sierra Chart Data Services And the destination we would not know. Only you would know that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-07 20:43:21
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| [2020-05-07 20:49:51] |
| Mattc55 - Posts: 97 |
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thank you
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