Support Board
Date/Time: Thu, 06 Feb 2025 15:00:50 +0000
chart data is delayed by 10 minutes (Denali)
View Count: 565
| [2020-05-01 16:59:30] |
| User117347 - Posts: 46 |
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Sierra, I just switched from CQG to Denali. 1. When I open a chart the candlesticks do not move. Data is not coming in. 2. After a moment it connects and starts to trade, but the data is not live, data is delayed by 10 minutes. 3. I checked with AMP but they did not know what the problem would be. http://www.sierrachart.com/image.php?Image=1588352217881.png Please advise. Thanks, Jim |
| [2020-05-02 02:37:48] |
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We do not see any reason why you would be having any issue. The most likely cause is that you do not have the option in Data/Trade Service Settings for Allow Support For Sierra Chart Data Feeds enabled. Refer to the information here: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If this is enabled and you are still having problems, then follow these instructions to get us a Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-02 02:38:13
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