Support Board
Date/Time: Fri, 22 Nov 2024 16:10:42 +0000
[Locked] - Regarding Rithmic (Our Final Post on this Subject)
View Count: 28399
| [2020-09-15 18:46:53] |
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Regarding Rithmic, see our updated post here: Updated Information Regarding Rithmic (Support will continue) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-17 03:02:28] |
| User100912 - Posts: 104 |
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The link in #50 says "invalid thread". I am one of the people experiencing daily lag. This is my last month with " Denali". Please clarify status of Rithmic for a) data to SC and b) trading. |
| [2020-09-17 04:51:45] |
| User695518 - Posts: 53 |
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Yea, now thats quite odd. There was a new thread that was stickied saying that SC was going to continue to support Rithmic and that there would be new DTC integration. Now the thread is completely gone?!?!
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| [2020-09-17 05:13:25] |
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Yes we hid the thread because apparently Rithmic does not want us to say what we did in that thread. We cannot comment anymore about Rithmic. This is not within our control at this point but we are in discussion with them about this. I am one of the people experiencing daily lag. This is my last month with " Denali". We are working on a comprehensive solution for this kind of issue and that involves data compression which we expect is going to be a dramatic improvement. But that will take about 2 to 4 weeks. We actually think we should be done with this in about 10 days but we are just being very safe with a time estimate. For now we want you update to prerelease version 2170. There are two additional things we have done in the interim which should help. Now the thread is completely gone?!?! Yes we are very open with communication but others tend to be very protective with things. So we are just following the wishes of others and not saying anything further.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-17 05:14:41
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| [2020-09-22 09:46:23] |
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User100912, Regarding post #51: We have released data feed compression for the Denali data feed. Refer to the information here: Denali Data Feed Compression Available We are also going to release a server on the West Coast which should help as a faster return path for TCP acknowledgments if you are more closer to that. This may or may not help in your particular case. If after the above, you are still having a significant problem we would still recognize the issue as a connectivity issue. We helped one user over the weekend, and indeed it was a connectivity issue. They had a technician improve their Internet connection and it made a significant difference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-22 09:50:01
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| [2020-09-22 15:35:36] |
| Japhro - Posts: 120 |
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Hello, is there something new that occurred today that will not enable me to log in to Rithmic through Sierra? I understand and have been following the ongoing sage with regards to both companies closely, as I have been a Rithmic/Sierra user since 2013/14. Today, all of a sudden, I cannot log in ie Sierra launches and won't connect to Rithmic. I remember not long ago that Rithmic updated it's SSL certificate on some component and required you to release new files for the RIM folder, I have these and have been using them since. Please let me know if you have disabled anything today or this is just me and related somehow to the Rithmic end? Thank you Date Time Of Last Edit: 2020-09-22 15:35:55
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| [2020-09-22 15:42:45] |
| John - SC Support - Posts: 36217 |
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There have been no changes with regards to Rithmic. Be sure to look through your Message Log and see what the information in there is telling you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-22 16:02:25] |
| Japhro - Posts: 120 |
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I messaged Rithmic and this was their response, FYI : Remind me- do you connect to Singapore? We are bringing a server back online which feeds Singapore. |
| [2020-11-09 18:51:13] |
| User598006 - Posts: 8 |
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Hello, Are you offering any connection to Rithmic regardless if you are supporting it? If so do you have a workaround or instruction's available? Please advise. Thank you, |
| [2020-11-09 20:11:14] |
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Yes you just need the bridge files here to connect to Rithmic: Rithmic Bridge Files Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-09 20:17:47] |
| User598006 - Posts: 8 |
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I placed the bridge files in the RIM folder using your earlier thread and it still won't connect, yellow connecting... then waiting to reconnect, the bridge will pop up for connecting in the task bar then disappear. I do not have R-Trader up, this used to work and now it wont. Any ideas would be greatly appreciated. Thanks
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| [2020-11-09 20:58:26] |
| User733774 - Posts: 2 |
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I got it to work! Were good!
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| [2020-12-14 22:50:23] |
| User357195 - Posts: 123 |
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Hello Sierra Charts: If I am a OneUp Trader who has no choice but to use Rithmic as a feed. Can I still use Sierra Charts and the Rithmic feed after January 1st, 2021. I understand that the feed will no longer be technically supported, but, will it continue to work. I sure hope so. I think Sierra Charts are the best there is; and, I very much want to keep using Sierra Charts. Thanks in advance. |
| [2020-12-15 23:12:34] |
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. Can I still use Sierra Charts and the Rithmic feed after January 1st, 2021. Yes this will still be the case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-10 14:36:31] |
| User30743 - Posts: 365 |
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all other major platforms support rithmic connectivity flawlessly, only sc does not
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| [2021-02-10 15:22:30] |
| maxima120 - Posts: 144 |
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Shh you gonna be banned.. Qanon people shoot mutineers on the spot. Smile and nod..
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| [2021-02-10 16:06:12] |
| User30743 - Posts: 365 |
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yeah, i know. i have been banned many times just because i tell the truth
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| [2021-02-11 03:05:45] |
| Japhro - Posts: 120 |
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This was a make or break issue for me, but happily, they are continuing support for Rithmic, at least for now.
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| [2021-02-11 13:01:43] |
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This comment does not make sense because we are not technically supporting Rithmic at this time. all other major platforms support rithmic connectivity flawlessly, only sc does not
So you cannot make any judgment at all based on something that is not even technically supported and has not been maintained for years now. And which technically is impossible for us to maintain due to compatibility issues. Qanon people shoot mutineers on the spot. Smile and nod.. We do not follow or know much about Qanon. We have heard of this but really know very little about it other than it is probably a deep state operation for those who are gullible.i have been banned many times just because i tell the truth We do not know if this is true or what the circumstances were, but certainly it is not for making statements of actual fact.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-11 13:52:59
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