Support Board
Date/Time: Thu, 06 Feb 2025 02:00:11 +0000
CL Exchange traded spread symbols stopped working with Denali/TT SC ORS Feed
View Count: 823
| [2020-04-08 00:13:38] |
| ErikT - Posts: 121 |
|
Note: I just upgraded to SC 2078 trying to solve another problem, so it's conceivable this is a version issue. All my charts that include CL Exchange-traded spread symbols stopped working two days ago. Last trade price is stale. Reload/recalculate produced no results. Delete all data and redownload caused the chart to go blank (because it can't redownload the data) Trying to open a new chart for a symbol not already cached results in blank chart (can't download data), and SC Log reveals no data received for valid symbols that worked fine a few days ago. Example log excerpt" Added historical Intraday data request for CLX20-CLH21.CL.FUT_SPREAD.NYMEX to the queue. | 2020-04-07 20:04:40.277
Intraday data recording state for symbol CLX20-CLH21.CL.FUT_SPREAD.NYMEX is set to download 'Pending'. | 2020-04-07 20:04:40.277 Triggering next historical data download in queue. | 2020-04-07 20:04:40.278 Delaying start of download for CLX20-CLH21.CL.FUT_SPREAD.NYMEX | 2020-04-07 20:04:40.278 SC Data - All Services | Real-time data for symbol CLX20-CLH21.CL.FUT_SPREAD.NYMEX is currently unavailable. | 2020-04-07 20:04:40.557 SC Data - All Services | Received security definition for symbol CLX20-CLH21.CL.FUT_SPREAD.NYMEX | 2020-04-07 20:04:40.557 HD Request # 293 | Downloading Intraday chart data for CLX20-CLH21.CL.FUT_SPREAD.NYMEX to the file CLX20-CLH21.CL.FUT_SPREAD.NYMEX.scid. Service: nymex | 2020-04-07 20:04:45.482 Compressing file: V:\FILE SHARES\My Documents\SierraChart Data\Data_Advantage\CLX20-CLH21.CL.FUT_SPREAD.NYMEX.scid. This may take a while. | 2020-04-07 20:04:45.482 HD Request # 293 | Download start date-time: 2019-10-04 20:04:45.000 | 2020-04-07 20:04:45.482 HD Request # 293 | Using server: ds21.sierracharts.com port 10150 | 2020-04-07 20:04:45.483 Socket (4) | Creating socket. | 2020-04-07 20:04:45.526 Socket (4) | Connecting to IP: 216.1.90.129. | 2020-04-07 20:04:45.526 HD Request # 293 | Setting DTC encoding to Binary VLS | 2020-04-07 20:04:45.859 HD Request # 293 | Sending historical data logon request message. | 2020-04-07 20:04:45.859 HD Request # 293 | Requesting Intraday data. Start date-time: 2019-10-04 20:04:45. Record interval: 0. Symbol: CLX20-CLH21.CL.FUT_SPREAD.NYMEX | 2020-04-07 20:04:46.490 Socket (4) | CloseSocket call. | 2020-04-07 20:04:46.670 HD Request # 293 | Error downloading historical Intraday data for CLX20-CLH21.CL.FUT_SPREAD.NYMEX. Historical data file not available for symbol. | 2020-04-07 20:04:46.670 Socket (4) | Shutdown started. Waiting for graceful close. | 2020-04-07 20:04:46.670 Historical data download thread signaled to stop. | 2020-04-07 20:04:46.670 HD Request # 293 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for CLX20-CLH21.CL.FUT_SPREAD.NYMEX | 2020-04-07 20:04:46.670 HD Request # 293 | Completion time: 1s | 2020-04-07 20:04:46.670 HD Request # 293 | Intraday data download complete for CLX20-CLH21.CL.FUT_SPREAD.NYMEX. Unique request ID: 318 | 2020-04-07 20:04:46.670 Removing historical data download ID 318. | 2020-04-07 20:04:46.670 Real-time Intraday chart data file updates started for CLX20-CLH21.CL.FUT_SPREAD.NYMEX | 2020-04-07 20:04:46.670 Intraday chart data file opened for CLX20-CLH21.CL.FUT_SPREAD.NYMEX | 2020-04-07 20:04:46.670 HD Request # 293 | Enabling Intraday chart updating for symbol. | 2020-04-07 20:04:46.670 It appears to me that either the Denali/TT ORS feed stopped supporting these symbols or my update to SC2078 broke something. Thanks in advance for your attention to this - I'm dead in the water till I can resolve this, as I primarily trade these timespreads. |
| [2020-04-08 10:42:18] |
| |
|
We need some time to look into this. Something has changed causing a symbol mapping issue with these types of symbols. The data is there but the mapping is not functioning as originally designed when used with the TT order routing. We do not think we are going to have this worked out until the end of the day today. For now you can go back to any version before 2072. If the version you were using before did not have a problem you can just easily roll back to that with Help >> Install Previous Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-08 10:43:06
|
| [2020-04-08 12:12:00] |
| ErikT - Posts: 121 |
|
Thanks VERY much for the quick reply and for letting me know you'll need time to get to the bottom of this. I confirm that rolling back to v2070 has my charts working again. Will look forward to your updates but there is no more urgency now that the previous version tactic got me going again. THANKS GUYS!!! |
| [2020-04-11 06:34:50] |
| |
|
This is now resolved. You can stay on the older version or update.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: