Support Board
Date/Time: Mon, 25 Nov 2024 02:32:40 +0000
SC Real Time datafeed
View Count: 1598
| [2014-01-03 15:13:14] |
| drak33 - Posts: 20 |
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Hello, there is a problem with data for NQ and EMD in conjunction to Interactive Brokers account. On the live IB account the data works properly, but on the papertrading IB account does not work data for NQ and EMD. They are "frozen". Data for ES and YM are O.K. Where could be the problem? Thanks, Dalibor |
| [2014-01-03 16:09:29] |
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This was a problem on our server side affecting one of the servers that you are connected to. It has been resolved. We will be looking into the cause. You should be receiving the data now. If there is any missing data in the chart, then follow the instructions in help topic 7.1 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-03 16:28:45
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| [2014-01-03 17:04:49] |
| Panama - Posts: 8 |
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I have the same problem for the NYSE $tick data feed from IB. No real time data through Sierra, but, it's there live in IB TWS. I'm able to delete and reload the data to update it. Just not receiving in real time. Tx
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| [2014-01-03 17:08:34] |
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Are you referring to the symbol with the exact name $TICK?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-03 17:40:40] |
| Panama - Posts: 8 |
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In Sierrachart I use TICK-NYSE-I-NYSE. In IB TWS it's TICK-NYSE
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| [2014-01-03 17:46:14] |
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Use the Sierra Chart market statistics symbols. You can find them through File >> Find Symbol >> Market Stats.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-03 18:48:00] |
| Panama - Posts: 8 |
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The symbol isn't the problem. I can download historical data (as in the last 15 minutes) throughout the day. but the live data feed is not coming through. The last data point is the last one received at the time I downloaded historical data for the symbol.
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| [2014-01-03 19:48:47] |
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This is not something we cannot help with if you are having a problem with the Interactive Brokers symbol. You will need to contact Interactive Brokers. We recommend using the Sierra Chart symbol, but one thing we realize that you have to change your Sierra Chart package to 3 to get the market statistics. We can do that for you. Just let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-04 01:48:27] |
| Panama - Posts: 8 |
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Perhaps I didn't explain clearly enough. I've been using the SierraChart symbol TICK-NYSE-I-NYSE for years for real-time tick data from the IB data feed. It is the symbol that SierraChart uses to receive the tick data from IB - which has the symbol TICK-NYSE on TWS. It stopped receiving realtime data yesterday. I updated the software and have tried all the setting solutions I know to get it to work again. Since I pay for the data from IB I don't want to pay again for the data from SierraChart. Not at present anyway. I've had a few problems over the past month or two with the tick data from IB, but this time it is being received on TWS, but not on SierraChart. It may still be at IB's end, however their tech guys don't seem to think so. |
| [2014-01-04 07:31:20] |
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Did the problem occur when you updated Sierra Chart? Maybe there was an inadvertent change we made which caused the problem. If the problem did not occur as the result of an update to Sierra Chart, then it would be on the TWS side. Another thing to do is to see if you are receiving any real-time data for that particular symbol. Refer to help topic 3.4: http://www.sierrachart.com/index.php?l=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-04 08:21:19] |
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Please see this page for a report on the problem described in post #1: Announcement: New Sierra Chart Real-Time Futures Data Feed (CME, CBOT, NYMEX, COMEX data) | Post: 20664 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-04 15:37:52] |
| Panama - Posts: 8 |
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Thanks for the explaination. I've tried the solutions mentioned without success this time. I think IB also simply routes their data feed from the exchange for the TICK-NYSE realtime feed. I have found in the past that the source is often the problem, not the routing system. Since about Oct I've had occasional problems that are suspicious of something else going on. The data doesn't usually freeze, like it is now, but it won't give me any negative tick prints (any negative prints will print as 0 in Sierrachart), or the range of tick prints seems to be compressed (it's hard to know, without having a comparable feed, if this is actually happening or if the software is acting suspiciously. Either way I cannot trade without confidence in the realtime data. I don't usually upgrade to new SierraChart versions until several weeks after release. It's cost me dearly in the past when I did. I did upgrade yesterday to try to resolve the problem, but that hasn't helped. I noticed yesterday that the TWS tick data was off and on. It didn't make any difference to the data coming through SierraChart - it was off in realtime, persistently, however it could be updated with a data refresh command. That's not realtime. I hope this detail helps. I'm not very tech savvy, but I muddle through. I'm getting very frustrated with this recurring, intermittent problem that is easy to deny by tech support as they don't seem to see the problem. It's a problem that has cost me money though. Thanks for any help you can provide. |
| [2014-01-04 18:40:52] |
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The NYSE does not provide a $TICK index. It is calculated by Interactive Brokers. We are not going to provide any help with Interactive Brokers data unless there is a problem with the Sierra Chart processing of it, which is not the case here. We provide our own quality data and we are going to be enhancing our market statistics in February because we are going to be calculating these ourselves rather than getting them from a data provider. If you want good quality data use our data feeds. We are not interested in Interactive Brokers data problems and do not want to hear about them.You need to understand, our time must be focused on enhancing and maintaining Sierra Chart and providing good services to users. Dealing with data problems from external services that we have no control over, is nothing but a literal waste of our time. We are tired of it. This is why we are working very hard and diligently, on providing the very best market statistics ourselves. You only need to pay 7 USD a month more for this. It is a complete bargain. Our market statistics, will be is good as what you get from IQ Feed and E-Signal. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-04 18:50:51
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| [2014-01-04 19:59:52] |
| Panama - Posts: 8 |
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I wouldn't expect your help for a problem w IB data. I thought the problem may be in how SC was handling the feed from IB because it was live in TWS, but not in SC. I'll take your recommendation to upgrade to SC's live data feed. No need to help further, I've obviously burned too much of your fuse already. I was under the impression it was $39/mo. for the SC live data feed, thanks for the clarification. Happy new year! |
| [2014-01-04 20:18:34] |
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You only need to upgrade to package 3 to get our market statistics. This is only 7USD a month more. And happy new year as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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