Support Board
Date/Time: Tue, 04 Feb 2025 02:05:48 +0000
Sierra Charts Upgrade
View Count: 867
| [2019-12-19 06:49:52] |
| microcomp - Posts: 21 |
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My original installation was done by a third party to the GreenChart folder in Windows. One of my subsequent updates created a SierraCharts folder where I kept a backup copy of the program and my data. When I finished my latest update to version 2027, I went to check the SierraCharts folder to retrieve a chartbook and it was completely empty. All the files had been deleted. Is this a feature of the latest update? Do you know why the contents of this folder were deleted without any warning or prompting? If I copy my GreenChart folder to SierraCharts for backup, will it be deleted again during a future update? I have been updating to the GreenChart folder since my original installation and never had this happen before. I would like to know if I should move my backup folder to a separate drive and just keep the GreenChart folder on my NVMe drive.
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| [2019-12-19 14:43:42] |
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The Sierra Chart installer does not delete files. It does not even have any capability to do that. If you actually have missing files, it was not Sierra Chart which deleted them. Either you are just simply not seeing them for some reason on your system or there is some other explanation. You can install Sierra Chart wherever you want. That is up to you. Every installation of Sierra Chart has a Backups folder which contains backup of Chartbooks and other files. Refer to: Missing Files After Upgrading Software Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-19 17:46:26
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