Support Board
Date/Time: Mon, 03 Feb 2025 20:06:29 +0000
CQG WebAPI 'Username or Password is incorrect'
View Count: 1765
| [2019-12-09 21:03:04] |
| TT46 - Posts: 10 |
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Hello, I've received a set of new live CGQ WebAPI credentials from my FCM, Advantage Futures. I've entered the correct login and password information but cannot connect. I just renewed my Level 5 SC service package on Friday night for another 3 months. Wondering if the connection is related to my SC account? Thank You |
| [2019-12-09 22:30:54] |
| John - SC Support - Posts: 37684 |
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Everything about your Sierra Chart account looks good. We see you are on Package 5 and that your current ending date is March 09, 2020. You can follow these instructions to ensure that your software has the latest information from our servers, but this is not the problem: Sierra Chart - Software Login Instructions: Forced Login Try re-entering your CQG Username and Password on the Data/Trade Service Settings window. Refer to the following information: CQG Trading Platform Service: Setup Instructions If you still have problems after going through the above, then follow these instructions to get us your Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-09 23:06:58] |
| TT46 - Posts: 10 |
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Software version: 2021 64-bit | 2019-12-09 15:05:21.882 Usage end date: 2020-03-09 | 2019-12-09 15:05:21.882 Enabled for: Advanced Features 2. | 2019-12-09 15:05:21.882 Enabled for: Sierra Chart Historical Data Service. | 2019-12-09 15:05:21.882 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-12-09 15:05:21.882 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-09 15:05:21.882 " Message log attached below. "Current selected Data/Trading service: CQG WebAPI | 2019-12-09 15:05:21.882 Custom symbol settings values: disabled | 2019-12-09 15:05:21.882 Chart Update Interval: 250 | 2019-12-09 15:05:21.882 Intraday Data Storage Time Unit: 0 | 2019-12-09 15:05:21.882 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-09 15:05:21.882 2019-12-09 15:05:21 Local computer time | 2019-12-09 15:05:21.882 2019-12-09 23:05:21 Local computer time in UTC | 2019-12-09 15:05:21.882 2019-12-09 15:05:21 Local computer time in SC Time Zone | 2019-12-09 15:05:21.882 2019-12-09 23:00:20 Server time in UTC | 2019-12-09 15:05:21.882 Local computer UTC time and Server UTC time difference: 2 seconds. | 2019-12-09 15:05:21.882 Program path: C:\SierraChart\ | 2019-12-09 15:05:21.882 Data Files path: C:\SierraChart\Data\ | 2019-12-09 15:05:21.882 OS Version Number: 10.0 | 2019-12-09 15:05:21.882 Locale Setting: C | 2019-12-09 15:05:21.882 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-12-09 15:05:21.882 CQG WebAPI | Connecting to server api.cqg.com | 2019-12-09 15:05:42.812 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2019-12-09 15:05:42.812 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-09 15:05:42.884 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-12-09 15:05:42.884 CQG WebSocket | Opening WebSocket. | 2019-12-09 15:05:42.956 CQG WebSocket | Sending WebSocket handshake. | 2019-12-09 15:05:42.956 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-12-09 15:05:43.240 CQG WebSocket | Server header | Connection: upgrade | 2019-12-09 15:05:43.240 CQG WebSocket | Server header | Sec-WebSocket-Accept: +ltabgf8Co67B/djNDJJ2eBNbfA= | 2019-12-09 15:05:43.240 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-12-09 15:05:43.240 CQG WebSocket | Server header | Upgrade: websocket | 2019-12-09 15:05:43.240 CQG WebSocket | Server header | | 2019-12-09 15:05:43.240 CQG WebSocket | Web socket state is now open. | 2019-12-09 15:05:43.240 CQG WebAPI | WebSocket connected. | 2019-12-09 15:05:43.240 CQG WebAPI | Sending market data logon message. | 2019-12-09 15:05:43.240 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2019-12-09 15:05:43.401 CQG WebSocket socket (1) | CloseSocket call. | 2019-12-09 15:05:43.426 CQG WebAPI | Disconnected. | 2019-12-09 15:05:43.426 CQG WebSocket | WebSocket closed. | 2019-12-09 15:05:43.427 CQG WebAPI | WebSocket closed. | 2019-12-09 15:05:43.427 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2019-12-09 15:05:43.427 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2019-12-09 15:05:43.505 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 15:05:43.505 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2019-12-09 15:05:43.586 CQG WebSocket socket (1) | Closed. | 2019-12-09 15:05:43.586" |
| [2019-12-09 23:24:08] |
| John - SC Support - Posts: 37684 |
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As this line shows, the Username or Password is still incorrect: CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2019-12-09 15:05:43.401
This message is from CQG and not something we create on our own. Check with your broker and ensure that you have the correct credentials. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-09 23:30:14] |
| TT46 - Posts: 10 |
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Thank You John, I will circle back with Advantage Futures.
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