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Direct MessagesDate/Time: Fri, 26 Apr 2024 16:19:30 +0000
Historical Tick Download Failed
View Count: 492
| [2019-12-07 23:23:53] |
| User911267 - Posts: 25 |
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Hi, I've been downloading historical tick data for Futures Contract "RB". I had no problems until I got back to RBN11_FUT_NYMEX. This contract had hardly any data in it. Then anything prior, like BRM11_FUT_NYMEX, comes back with no data at all. It says Download Failed. And I get this message in the log. "Historical data file not available for symbol." Is this because there is not Tick data for this contract prior to RBN11_FUT_NYMEX? I was under the impression you guys had tick data as far back as the early 2000's. Also, RBF19_FUT_NYMEX returns with no data in it at all. It doesnt say Download Failed, but in the log it says it only received 1 record and there is no data on the chart. Are you guys missing data for this contract? Thanks |
| [2019-12-08 06:02:22] |
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This is now resolved. There is not tick by tick data going back to the year 2000. We did not check back how far there is Tick Data for RB. But we corrected the problem where you were not getting any data for contracts where there should be data. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-08 06:03:35
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