Support Board
Date/Time: Sun, 02 Feb 2025 16:52:57 +0000
Problem Connecting to Denali
View Count: 1119
| [2019-09-29 14:18:24] |
| User982025 - Posts: 5 |
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Guys, I'm having a problem connecting to The Denali data feed (all services). Sierra installed last week. This is a new set up. Below is my Message log. Thanks in advance. Software version: 1991 64-bit | 2019-09-29 10:12:42.925 Usage end date: 2019-10-29 | 2019-09-29 10:12:42.925 Enabled for: Advanced Features 2. | 2019-09-29 10:12:42.925 Enabled for: Sierra Chart Historical Data Service. | 2019-09-29 10:12:42.925 Enabled for: Denali Real-Time Exchange Data Feed. | 2019-09-29 10:12:42.925 Enabled for exchange2: CME | 2019-09-29 10:12:42.925 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-09-29 10:12:42.925 Current selected Data/Trading service: CTS T4 FIX | 2019-09-29 10:12:42.925 Custom symbol settings values: enabled | 2019-09-29 10:12:42.925 Chart Update Interval: 500 | 2019-09-29 10:12:42.925 Intraday Data Storage Time Unit: 0 | 2019-09-29 10:12:42.925 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-09-29 10:12:42.925 2019-09-29 10:12:42 Local computer time | 2019-09-29 10:12:42.925 2019-09-29 14:12:42 Local computer time in UTC | 2019-09-29 10:12:42.925 2019-09-29 10:12:42 Local computer time in SC Time Zone | 2019-09-29 10:12:42.925 2019-09-29 14:10:40 Server time in UTC | 2019-09-29 10:12:42.925 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-09-29 10:12:42.925 Program path: C:\SierraChart\ | 2019-09-29 10:12:42.925 Data Files path: C:\SierraChart\Data\ | 2019-09-29 10:12:42.925 OS Version Number: 10.0 | 2019-09-29 10:12:42.926 Locale Setting: C | 2019-09-29 10:12:42.926 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-09-29 10:12:42.927 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-09-29 10:14:41.878 CTS T4 FIX | Firm: 895 | 2019-09-29 10:14:41.878 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-09-29 10:14:41.928 CTS FIX socket (1) | Connecting to IP: 69.44.110.200. | 2019-09-29 10:14:41.928 CTS FIX: Connected to FIX server. | 2019-09-29 10:14:41.963 CTS FIX | Sending the Logon message. LocalCompID=SierraChart | 2019-09-29 10:14:42.162 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2019-09-29 10:14:42.287 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2019-09-29 10:14:42.289 CTS T4 FIX | Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2019-09-29 10:14:42.289 * CTS T4 FIX | One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2019-09-29 10:14:42.289 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2019-09-29 10:14:42.289 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-29 10:14:42.289 CTS FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-09-29 10:14:42.289 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-29 10:14:42.290 CTS T4 FIX | Disconnected. | 2019-09-29 10:14:42.303 CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2019-09-29 10:14:42.326 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-09-29 10:14:42.326 CTS FIX socket (1) | Closed. | 2019-09-29 10:14:42.326 |
| [2019-09-29 17:24:48] |
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What we see is that you are having trouble connecting to CTS : CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2019-09-29 10:14:42.289
CTS T4 FIX | Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2019-09-29 10:14:42.289 * CTS T4 FIX | One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2019-09-29 10:14:42.289 * Did you want to connect to CTS or just to the market data feed only? Do you have a CTS account? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-29 22:29:32] |
| User982025 - Posts: 5 |
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I have trading account at Cunningham commodities, I want to clear my trades there using Sierra. I am told I can route them there using CTS for a 0.10 cent routing fee.
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| [2019-09-30 15:12:32] |
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We did have an order routing option for CTS where the per contract fill fee was .10 but there too much complexity in the set up of it so we stopped offering it. But you can use the standard set up which is documented here: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions You should not have any trouble with it. Just make sure you have the right username and password and firm and the Server setting is set correctly. And then you can ask CTS what they can do in regards to the per contract order fill fees. See if they can give you the .10 cost. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-30 15:13:03
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