Support Board
Date/Time: Sun, 02 Feb 2025 19:49:00 +0000
Post From: Problem Connecting to Denali
| [2019-09-29 14:18:24] |
| User982025 - Posts: 5 |
|
Guys, I'm having a problem connecting to The Denali data feed (all services). Sierra installed last week. This is a new set up. Below is my Message log. Thanks in advance. Software version: 1991 64-bit | 2019-09-29 10:12:42.925 Usage end date: 2019-10-29 | 2019-09-29 10:12:42.925 Enabled for: Advanced Features 2. | 2019-09-29 10:12:42.925 Enabled for: Sierra Chart Historical Data Service. | 2019-09-29 10:12:42.925 Enabled for: Denali Real-Time Exchange Data Feed. | 2019-09-29 10:12:42.925 Enabled for exchange2: CME | 2019-09-29 10:12:42.925 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-09-29 10:12:42.925 Current selected Data/Trading service: CTS T4 FIX | 2019-09-29 10:12:42.925 Custom symbol settings values: enabled | 2019-09-29 10:12:42.925 Chart Update Interval: 500 | 2019-09-29 10:12:42.925 Intraday Data Storage Time Unit: 0 | 2019-09-29 10:12:42.925 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-09-29 10:12:42.925 2019-09-29 10:12:42 Local computer time | 2019-09-29 10:12:42.925 2019-09-29 14:12:42 Local computer time in UTC | 2019-09-29 10:12:42.925 2019-09-29 10:12:42 Local computer time in SC Time Zone | 2019-09-29 10:12:42.925 2019-09-29 14:10:40 Server time in UTC | 2019-09-29 10:12:42.925 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-09-29 10:12:42.925 Program path: C:\SierraChart\ | 2019-09-29 10:12:42.925 Data Files path: C:\SierraChart\Data\ | 2019-09-29 10:12:42.925 OS Version Number: 10.0 | 2019-09-29 10:12:42.926 Locale Setting: C | 2019-09-29 10:12:42.926 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-09-29 10:12:42.927 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2019-09-29 10:14:41.878 CTS T4 FIX | Firm: 895 | 2019-09-29 10:14:41.878 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-09-29 10:14:41.928 CTS FIX socket (1) | Connecting to IP: 69.44.110.200. | 2019-09-29 10:14:41.928 CTS FIX: Connected to FIX server. | 2019-09-29 10:14:41.963 CTS FIX | Sending the Logon message. LocalCompID=SierraChart | 2019-09-29 10:14:42.162 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2019-09-29 10:14:42.287 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2019-09-29 10:14:42.289 CTS T4 FIX | Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2019-09-29 10:14:42.289 * CTS T4 FIX | One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2019-09-29 10:14:42.289 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2019-09-29 10:14:42.289 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-29 10:14:42.289 CTS FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-09-29 10:14:42.289 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-29 10:14:42.290 CTS T4 FIX | Disconnected. | 2019-09-29 10:14:42.303 CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2019-09-29 10:14:42.326 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-09-29 10:14:42.326 CTS FIX socket (1) | Closed. | 2019-09-29 10:14:42.326 |