Support Board
Date/Time: Sun, 02 Feb 2025 19:55:14 +0000
Post From: Problem Connecting to Denali
| [2019-09-29 17:24:48] |
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What we see is that you are having trouble connecting to CTS : CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2019-09-29 10:14:42.289
CTS T4 FIX | Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2019-09-29 10:14:42.289 * CTS T4 FIX | One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2019-09-29 10:14:42.289 * Did you want to connect to CTS or just to the market data feed only? Do you have a CTS account? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |