Support Board
Date/Time: Thu, 06 Mar 2025 03:58:06 +0000
Cannot Connect To New TransAct Socket
View Count: 1969
| [2019-07-26 09:44:11] |
| User940772 - Posts: 76 |
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I saw the message about updating to pre-release to use new TransAct socket and now software doesn't work. I get an "Account Login Error" message when I run the software. So program does launch but doesn't connect to broker. I rolled back to current version and had the same results. I then tried a couple of specific previous versions but when I do I get the message "This Version Is No Longer Supported" and it downloads the current version which of course doesn't connect. Ergo, I'm stuck. I'll be out of the office for the next 4-5 hours but would greatly appreciate your help to fix this.
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| [2019-07-26 10:06:01] |
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First, contact Transact at support@transactfutures.com to help you get connected. Only they are able to resolve the connectivity issue. Tell them you are using the Transact websocket connection. Let them know the error message. You can see the settings being used for the connection through Global Settings >> Data/Trade Service Settings. The settings are on the left in the Service Setting list. To go back to an earlier version, follow the instructions here: Software Download: Software Rollback Procedure You will need to go back to version 1941. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-26 18:15:04
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| [2019-07-26 10:10:12] |
| TechTrader - Posts: 116 |
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Version 1941 still works using the SC/Transact Bridge. You can try rolling back to 1941. |
| [2019-07-26 12:59:49] |
| User940772 - Posts: 76 |
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TechTrader, I did as you suggested and it worked. Can't thank you enough. Date Time Of Last Edit: 2019-07-26 13:01:02
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| [2019-07-26 18:27:31] |
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We updated the prior post of ours to indicate to use 1941 but we understand now the reason for the connection problem and will implement a solution for it. The orders connection to Transact is not allowed and is giving an unrecognized message. We will allow the connection for market data only. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-26 19:28:05] |
| User940772 - Posts: 76 |
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Thanks for the additional information and the work on the solution.
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| [2019-07-27 00:50:24] |
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The new version which will work with Transact market data only is coming out in about 20 minutes and will be 1959. As soon as the Transact Trading connection works, it will automatically support that as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-27 00:50:48
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| [2019-07-27 15:23:17] |
| abrown8703 - Posts: 64 |
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This still doesn't work.
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| [2019-07-27 23:06:14] |
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We need a more precise explanation for post #8. What exactly is not working and what version are you using? If you have any connectivity problems to Transact only Transact support will be able to help with those. Even this latest change we made is something that Transact could have resolved on their side without us doing anything by simply allowing the orders connection but just rejecting order submissions, modifications and cancellations. So at this point you need to contact Transact. We do not see how we ourselves can help you with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-27 23:20:07
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| [2022-01-26 00:43:47] |
| Michael Jewell - Posts: 2 |
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The status is stuck in "Connecting" Here is a copy of the log... TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2022-01-25 18:33:25.379 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2022-01-25 18:33:25.379 Auth Websocket socket (4) | Creating socket. Using TLS 1.2. | 2022-01-25 18:33:25.379 Auth Websocket socket (4) | New receive buffer size: 5242880 | 2022-01-25 18:33:25.379 Auth Websocket socket (4) | Connecting to IP: 208.97.219.30. | 2022-01-25 18:33:25.379 Auth Websocket | Opening WebSocket. | 2022-01-25 18:33:25.429 Auth Websocket | Sending WebSocket handshake. | 2022-01-25 18:33:25.429 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-01-25 18:33:25.578 Auth Websocket | Server header | Upgrade: WebSocket | 2022-01-25 18:33:25.578 Auth Websocket | Server header | Connection: Upgrade | 2022-01-25 18:33:25.578 Auth Websocket | Server header | Sec-WebSocket-Accept: mJQs45Se0rK9ty9NSthVh/bZZlQ= | 2022-01-25 18:33:25.578 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2022-01-25 18:33:25.578 Auth Websocket | Server header | | 2022-01-25 18:33:25.578 Auth Websocket | Web socket state is now open. | 2022-01-25 18:33:25.578 TransAct WS | Sending account logon message. Live | 2022-01-25 18:33:25.578 Auth Websocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-01-25 18:33:39.377 Auth Websocket socket (1) | Closed. | 2022-01-25 18:33:39.377 Auth Websocket socket (1) | Deleting network socket now after delay. | 2022-01-25 18:34:09.378 File >> Disconnect selected. | 2022-01-25 18:34:24.693 TransAct WS | Session key cleared | 2022-01-25 18:34:24.693 Auth Websocket socket (4) | CloseSocket call. | 2022-01-25 18:34:24.693 Auth Websocket | WebSocket closed. | 2022-01-25 18:34:24.693 TransAct WS | Disconnected. | 2022-01-25 18:34:24.693 Auth Websocket socket (4) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-01-25 18:34:24.693 Auth Websocket socket (4) | Write has completed. Shutdown being performed. | 2022-01-25 18:34:24.740 Auth Websocket socket (4) | Shutdown started. Waiting for graceful close. | 2022-01-25 18:34:24.740 Auth Websocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-01-25 18:34:39.385 Auth Websocket socket (2) | Closed. | 2022-01-25 18:34:39.385 |
| [2022-01-26 02:25:54] |
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This is a problem with the Transact server. We have no control over this. Please see our message here for Transact users: *Important* Priority Message to Transact Users We want to provide you with the best order routing and market data solutions backed up by people who care to do the best for you, and reduce your transaction fees. Please move away from Transact as soon as possible. We can put you in contact with a new broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-26 02:26:06
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| [2022-01-26 13:54:08] |
| Stage 5 Trading - Posts: 155 |
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Dear Trader, As a former Infinity Broker I fully understand the trials and tribulations of changing brokerage firms. As far as I understand, the Transact connection is in the process of no longer being supported by Sierra Chart. Stage 5 takes great pride in helping Transact/Infinity traders transition as seamlessly as possible. I believe the best solution would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. In addition, I feel it is the best overall quality and value for traders. Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current issues. If you have questions or would like to speak to an assigned personal broker for details, please call us at 312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ If you are ready to move to the Teton Order Routing solution right away, we invite you to file an application here: https://stage5trading.com/ Thank you, Anthony Giacomin Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
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