Login Page - Create Account

Support Board


Date/Time: Mon, 26 Aug 2019 09:31:06 +0000



[Sticky] - Notice: New Service Packages Bundling CME data

Support Request:
[2019-06-24 15:32:36]
Sierra Chart Engineering - Posts: 75464
Effective July 1, assuming there are no unexpected technical complications, we will be releasing new service packages which bundle the CME data. We will announce pricing in the next few days.

The standard CME exchange fees also have to be paid. But there will be no exchange fees due until August assuming you activate the package in July.

This new data feed is called the "Bundled Sierra Chart Exchange Data Feed".

It differs from the Sierra Chart Exchange Data Feed which we currently offer. It only provides CME data at this time. If you need the CME data and other exchanges you need to continue to use the non-bundled data feed.

We gradually are going to move users over who just requires CME data without any action on your part to the new bundled data feed, during the month of July.

This new data feed will allow two real-time connections and no symbol limits.

And later, we will be providing streaming delayed CME data to our other service packages as well.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-25 00:41:13]
Acro - Posts: 320
Q.
If we have a subscription to eg Service Package 5 that has months left before expiry will we able to "upgrade" to the new bundles in July ?
[2019-06-25 02:18:07]
Sierra Chart Engineering - Posts: 75464
What we have decided is that there are going to be two new service options for this data feed. Not new service packages.

20 USD/month for the data feed for use with the Sierra Chart Order Routing service.
35 USD/month for the data feed when not used with the Sierra Chart Order Routing service.

This will support up to two real-time connections. That is all the CME will allow at the nonprofessional fees.

Regarding symbol limits, we will not impose them unless we see there is a problem. So they could be imposed at a later time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-06-25 02:18:23
[2019-06-25 16:32:20]
seandunaway - Posts: 61
This is the CME full group bundle with depth?

That's a really great deal.
Date Time Of Last Edit: 2019-06-25 16:35:11
[2019-06-25 18:09:41]
Sierra Chart Engineering - Posts: 75464
Exchange fees are extra. You will be able to choose among all of the different CME exchange fees.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-25 20:37:53]
User379468 - Posts: 128
This new data feed is called the "Bundled Sierra Chart Exchange Data Feed".

It differs from the Sierra Chart Exchange Data Feed which we currently offer. It only provides CME data at this time.

1. Do these option prices include Sierrachart direct account? Or is that not needed to use the SC order routing with a broker provided SC package?

2. Are all CME exchanges included?

3. Any other differences in the feed quality/speed vs the non-bundled SC Feed?
[2019-06-25 21:00:07]
Sierra Chart Engineering - Posts: 75464
1. No they do not. They are in addition. But you can also use Sierra Chart provided by your broker with these data feed options.
2. Exchange fees are extra.
3. No differences.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-25 21:40:24]
User379468 - Posts: 128
1. Does CME data include all CME exchanges, NYMEX, COMEX, etc?

2. Will there be a without market depth/top of book only exchange fee option, for all CME exchanges bundle?
[2019-06-25 21:57:35]
Sierra Chart Engineering - Posts: 75464
1. Yes this is the case. All 4 market data centers.

2 Yes, whatever the CME makes available and what we have now, will be part of the exchange options.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-25 22:08:12]
User138602 - Posts: 112
I am currently using AMP Futures. How do i setup my broker for minimal costs? In the end, what AMP costs would i have if i use your orderrouting service and CME bundle?
[2019-06-26 02:54:26]
User753428 - Posts: 56
I would love to use this service with the SC Order Routing Service once we can get the order routing costs billed directly from our AMP accounts. That would be awesome!
[2019-06-26 13:18:36]
amirN - Posts: 119
Currently I am paying $25 a month for 20 real-time symbols data feed, are you saying that from 1st of July this fee is going up to $35?
[2019-06-26 14:03:32]
Sierra Chart Engineering - Posts: 75464
In response to post #12, we need to think about that. We may just set the price at 30 instead of 35.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-27 02:08:25]
Acro - Posts: 320
Per Post#12, I believe quite a few subscribers are on Interactive Brokers for trade execution due to location etc and it would be harsh to penalize them until we can make the Sierra routing service work for us.

20 symbols can be enough for some futures traders
[2019-06-27 04:40:58]
Sierra Chart Engineering - Posts: 75464
We will initially make the price 25 USD per month instead of the 35 for the new data feed if you are not using the SC order routing service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-06-27 04:45:37
[2019-06-27 13:22:37]
User735587 - Posts: 8
Hi,

You feed is not available in Europe yet. Is there an update oncoming with European Accounts?

Is there an update to connect through DTC your data to bookmap?

Thanks
[2019-06-27 13:56:38]
Sierra Chart Engineering - Posts: 75464
Why do you say it is not available in Europe? It is. Unless you are talking about EUREX data routed through Frankfurt.

European accounts are supported.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-28 05:35:57]
User735587 - Posts: 8
Why do you say it is not available in Europe? It is. Unless you are talking about EUREX data routed through Frankfurt.

European accounts are supported.

I was referring to CME as I asked the last couple of weeks to different brokers and they are said that at the moment it was restricted to US accounts only.
[2019-06-28 06:32:02]
amirN - Posts: 119
I have accounts with both Gain and TransAct and have no problem trading CME futures from UK and no problem with SC data.
[2019-06-28 13:35:14]
Sierra Chart Engineering - Posts: 75464

I was referring to CME as I asked the last couple of weeks to different brokers and they are said that at the moment it was restricted to US accounts only.
There are no restrictions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-28 19:36:00]
Sierra Chart Engineering - Posts: 75464
This new data feed is going to require version 1943 or higher to use. You can update with Help >> Download Prerelease ..

We did expect it would be supported with 1939 or higher but there was one additional change that is needed to support it and that is in 1943.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-28 20:45:21]
User379468 - Posts: 128
We will initially make the price 25 USD per month instead of the 35 for the new data feed if you are not using the SC order routing service.

1. What exactly is bundled with the new bundled feed?

2. Any way for a cheaper option with the new bundled feed than the current $20 feed?

3. Any way for an even cheaper feed option for using with the SC Order Routing?
Date Time Of Last Edit: 2019-06-29 01:36:25
[2019-06-29 13:51:09]
Sierra Chart Engineering - Posts: 75464
Another change has been made in Sierra Chart to support this data feed. Version 1944 or higher will be required. You can update with Help >> Download Prerelease.

Furthermore, this data feed will not be available until sometime between 12 PM to 1 PM US Eastern time on July 1. As long as you do not need it immediately at the beginning of the month, then just wait for the option to be available. Otherwise, you will need to activate the existing Sierra Chart Exchange Data Feed.


When available this new data feed can be activated here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

It will just be an additional service on your account. The name of the data feed, is called the "Denali Data Feed". This distinguishes it from the Sierra Chart Exchange Data Feed. We will provide further details, at the time it is released.

If you are a user of the Sierra Chart Exchange Data Feed, at the beginning of the month or any time during July you will be able to switch to this new data feed at no additional cost. But if you do not need the real-time Sierra Chart Exchange Data Feed before July 1, 2 PM, then please wait for this feed to become available and do not activate or renew the Sierra Chart Exchange Data Feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-06-29 13:52:06
[2019-07-01 21:43:03]
Sierra Chart Engineering - Posts: 75464
We did not yet get this data feed released but it is going to be released this evening (July 1).
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-02 01:28:55]
Acro - Posts: 320
Your post above says the initial price for non routing customers was to be USD25 but when I go to the control panel it says USD30.

Can you please clarify
[2019-07-02 02:48:26]
Sierra Chart Engineering - Posts: 75464
Yes we did not yet adjust this price but there is not going to be any cost for you this month since you already have the existing Sierra Chart Exchange Data Feed active.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-02 04:31:35]
jaxscott1 - Posts: 20
Will current Exchange Data Feed customers automatically be switched over to the Denali Feed or should we be subscribing to this new feed and things happen from there?
[2019-07-02 04:34:09]
Sierra Chart Engineering - Posts: 75464
Gradually everyone who is using CME data only with the Sierra Chart Exchange Data Feed will be moved over this month. But you are welcome to just switch over to it at any time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-02 04:34:21
[2019-07-02 07:02:19]
amirN - Posts: 119
I have enabled it on my account but it took $29.06 in addition to my monthly data feed of $25. Please reimburse the $29.06.
Also Crude is not updating in real-time.
Date Time Of Last Edit: 2019-07-02 10:26:23
[2019-07-02 11:25:24]
Sierra Chart Engineering - Posts: 75464
I have enabled it on my account but it took $29.06 in addition to my monthly data feed of $25. Please reimburse the $29.06.
We will take care of this.

Also Crude is not updating in real-time.
In regards to this, follow the instructions below:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-02 12:07:08]
amirN - Posts: 119
I have just realised I have not included NYMEX in my list of supported exchanges. Please change my exchange to the full CME group one (Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts).

Thanks
[2019-07-02 12:19:47]
Sierra Chart Engineering - Posts: 75464
You need to activate that exchange here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-02 14:27:34]
amirN - Posts: 119
I can see the option:
"CME with Market Depth for nonprofessional Trading accounts Symbols: CME, GBLX"
has been deactiated now, did you do that? Is it realy deactivated? as I do not want to run into problems when I activate the full CME exchange.
[2019-07-02 17:21:20]
Sierra Chart Engineering - Posts: 75464
I can see the option:
"CME with Market Depth for nonprofessional Trading accounts Symbols: CME, GBLX"
has been deactiated now,
This was never deactivated. It is still activated on the Sierra Chart Exchange Data Feed. You need to keep in mind the Denali Exchange Data Feed is fully separate with its own exchanges and activations.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-02 17:21:54
[2019-07-02 18:50:15]
amirN - Posts: 119
Does this mean that if I activate the exchange for the new data feed I have two exchanges activated and paid for? Is it possible to deactivate the first one and activate the second one? How are you going to migrate everybody from the current data source to the new one?
[2019-07-02 19:18:07]
Sierra Chart Engineering - Posts: 75464
Yes but on the new Denali Exchange Data Feed, since the CME allows one exchange fee trial in any 12 month period, you can activate it without being billed.

The two data feeds can be active at the same time. Where there is an overlap with exchanges, the Denali Exchange Data Feed takes precedence when feeding Sierra Chart data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-02 19:58:34]
amirN - Posts: 119
OK I have activated the new exchange data feed.How can I deactivate the previous data feed so that I do not get billed next month?
[2019-07-02 21:45:35]
Sierra Chart Engineering - Posts: 75464
Deactivate the exchanges and real-time connection here:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-05 08:23:54]
Andreas - Posts: 410
SC, just for clarification... when you mean only CME does this also mean NO Market Stats? or dont you count that as an exchange and it'll be available with your new feed option?
[2019-07-05 09:28:38]
Sierra Chart Engineering - Posts: 75464
Market statistics are included with the Sierra Chart Service Packages. This new data feed provides data from exchanges. It is not related to market statistics. Nothing changes in regards to the market statistics you already have.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-05 09:28:49
[2019-07-06 16:53:09]
User390455 - Posts: 4
For the "Denali Exchange Data Feed for other services", the price on the site is $30 / month. And, in one message, you said the actual price is $25 / month, but you have not changed yet.
Can you confirm the price is $25. Tks
[2019-07-07 08:56:02]
Sierra Chart Engineering - Posts: 75464
We will make the price adjustment to 25USD/month on Monday.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-07 16:03:56]
Spurious - Posts: 3
This is all super confusing. I just signed up to Sierra today. I need level 2 data for ES and CL as well as MP and TPO charts. So I payed for the $36 monthly subscription in addition to $25 data subscriptions and $15.75 full CME subscription. It seems that I overpaid. How can I contact someone to change my subscription to the new priced one. Also worst of all it seems that I'm still not getting the proper data feed (hard to tell for sure with the market closed), but I get this message in the log: Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-07-07 15:49:57.098

EDIT> I have a trading account with IG.com but they don't connect with Sierra. I did sign the declaration about being a non-pro trader and having a broker. Please help :(
Date Time Of Last Edit: 2019-07-07 16:48:07
[2019-07-07 17:01:01]
User390455 - Posts: 4
Cool. Tks Sierra Chart Engineering.

Spurious :
IG is not a Futures Broker (FCM). You must avec a Funded Futures broker for have the discount CME (15$).
Like IB, Transact, Gain or all broker who use TT or CQG.

It's like the old SC data feed:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices
[2019-07-07 17:05:03]
Spurious - Posts: 3
So I have to pay $115 OUCH! Can you please assist me in upgrading to that package without losing what I paid for already (pay the difference)?
Date Time Of Last Edit: 2019-07-07 17:38:54
[2019-07-07 17:44:26]
User138602 - Posts: 112
For lower prices you need to have a funded account with one of the many FUTURE contract Brokers. IG is offering CFDs. The pricing is ruled by the exchanges themself...prices cant be set by SC.
Date Time Of Last Edit: 2019-07-08 15:12:46
[2019-07-08 09:40:23]
Sierra Chart Engineering - Posts: 75464
This is all super confusing. I just signed up to Sierra today. I need level 2 data for ES and CL as well as MP and TPO charts. So I payed for the $36 monthly subscription in addition to $25 data subscriptions and $15.75 full CME subscription. It seems that I overpaid. How can I contact someone to change my subscription to the new priced one. Also worst of all it seems that I'm still not getting the proper data feed (hard to tell for sure with the market closed), but I get this message in the log:

Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-07-07 15:49:57.098

EDIT> I have a trading account with IG.com but they don't connect with Sierra. I did sign the declaration about being a non-pro trader and having a broker. Please help :(

It is confusing because the CME makes it confusing. You did not overpay. You underpaid. The exchange fees for what you want are going to be 42 USD + 115 USD per month in addition to the cost of the data feed at 25 USD per month plus the cost of Sierra Chart at 36 USD per month. If this is ok, we will make the necessary change for you. Otherwise, we can refund the data feed. Let us know what you want to do.

It does not help to have the IG account in regards to lowering the cost of the exchange fees.

Start a ticket and let us know what you want us to do based on the above:
https://www.sierrachart.com/usercp.php?page=SupportTickets
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-08 09:42:35
[2019-07-08 09:48:29]
Spurious - Posts: 3
Its actually worse than that since I would need two separate $115 subscriptions to get both ES and CL from CME ($115) and NYMEX ($115). I'm glad I can get them both for free for a month, but I'm seriously evaluating my broker options. Thanks.
[2019-07-08 09:56:09]
Sierra Chart Engineering - Posts: 75464
You can get the ES futures for 42 USD per month. Not 115 USD per month.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-09 13:58:27]
User390455 - Posts: 4
Have you any plan to add the US Stocks (Nyse, Nasdaq...) to the "Denali Exchange Data Feed"?
[2019-07-09 16:29:57]
Sierra Chart Engineering - Posts: 75464
It is not cost-effective to add US stocks because the cost of being a direct vendor of US stock exchanges is very very high. We would lose money on that. And a lot of money.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-07-09 21:05:22]
User390455 - Posts: 4
Ok. Tks.
"Denali Exchange Data Feed" on Futures is already very good.
[2019-08-01 12:13:07]
User837393 - Posts: 9
Sorry for reviving an old here, but my Data subscription got stoped today which led me to refund the account, but I got a message that I should be using the Denali Data Feed instead. I just feel a bit confused now.

Just to ste the stage, currently paying:
Platform use : 36 USD /month
Exchange Data Feed : 25 USD /month
CME with Market Depth : 5.25 USD/ month
... so far so good,

Now, do I need to pay all of the above PLUS the 20 USD /month for the new Denali Exchange Data Feed ?
Also what is the difference between the two options for the Denali Exchnage :
1. Denali Exchange Data Feed for SC Order Routing Service (20USD)
2. Denali Exchange Data Feed for other services (25 USD)
... what do we mean by other services ?

In my case, broker is IB and mainly trading CL, ES, MES.
Thank you for assisting me in getting things going.
Best regards.
[2019-08-01 13:46:53]
Sierra Chart Engineering - Posts: 75464
Now, do I need to pay all of the above PLUS the 20 USD /month for the new Denali Exchange Data Feed ?

No. In your case you need:
Platform use : 36 USD /month

2. Denali Exchange Data Feed for other services (25 USD) (this is what you would need for Interactive Brokers)

CME with Market Depth : 5.25 USD/ month

You can activate these services from here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

It is about halfway down the page.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-08-01 13:47:31
[2019-08-01 14:07:41]
conr - Posts: 164
This is way confusing. Only symbol I chart is ES with market depth using SC Data - All Services. Today I went to temporarily connect to Transact with no luck. I will contact them regarding the connection. Where I am lost is the Danali feed. Am I required to have that or can I stay with SC feed? If so what is the difference?
[2019-08-01 15:11:27]
User837393 - Posts: 9
No. In your case you need:
Platform use : 36 USD /month

2. Denali Exchange Data Feed for other services (25 USD) (this is what you would need for Interactive Brokers)

CME with Market Depth : 5.25 USD/ month

You can activate these services from here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

It is about halfway down the page.

Ok I think I got all the activation milestones lined up correclty now. However why is DOM not complete, I only see 2 ticks DOM on bid and ask ? In data/trade services settings, what should I select there ? I dont see any [M] just to mention.
Date Time Of Last Edit: 2019-08-01 15:50:37
[2019-08-01 18:39:27]
Sierra Chart Engineering - Posts: 75464
In regards to post #56 you need to run version 1944 or higher when using the Denali Exchange Data Feed. Follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-08-01 18:54:20]
Sierra Chart Engineering - Posts: 75464
This is way confusing. Only symbol I chart is ES with market depth using SC Data - All Services. Today I went to temporarily connect to Transact with no luck. I will contact them regarding the connection. Where I am lost is the Danali feed. Am I required to have that or can I stay with SC feed? If so what is the difference?
If you only require CME data you can use the Denali feed. But you also have the Sierra Chart Exchange Data Feed activated so at the moment you are all set. We will refund the Denali feed for you.

Today I went to temporarily connect to Transact with no luck.
This is because there is a different behavior change on their side with the orders connection. We are patching that. At least that is the problem we are seeing now. There was also a different problem earlier for some users that was something that only Transact could resolve.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-08-01 23:34:49]
conr - Posts: 164
Okay thank you. I still need some clarification. What is the Denali feed and will you still be offering the Sierra feed? If so what is the difference between the 2?
[2019-08-02 01:01:40]
Sierra Chart Engineering - Posts: 75464
This is a new data feed with lower pricing and no symbol limits and allows two connections included in the cost of the data feed. It provides only CME data.

Both of these data feeds are offered:

https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php

https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-08-02 10:37:28]
User657944 - Posts: 173
Do you think to offer Eurex too in the Denali Data Feed in the future?
thx
[2019-08-02 10:45:21]
Sierra Chart Engineering - Posts: 75464
Yes we are doing our best with this, but there was an unexpected issue related to the incredibly high cost of the EUREX fees that we were not initially aware of.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-08-02 12:01:11]
User657944 - Posts: 173
Yes Eurex it is more expensive than the CME since the transaction Volume is probably 1/10 of the CME.
thx
[2019-08-03 09:56:25]
Sierra Chart Engineering - Posts: 75464
Well we think the reason is more deeper than that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-08-03 12:07:07]
User138602 - Posts: 112
I suppose the Denali feed is of the same superior quality as the regular Sierra Chart RealTime FuturesStock DataFeed in regards to tick accuracy, Market depth quality, speed and robustness...managed solely by SC ?
[2019-08-03 12:34:17]
Sierra Chart Engineering - Posts: 75464
Yes. And actually it is probably better but in general the same.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-08-03 18:34:27]
User657944 - Posts: 173
Well we think the reason is more deeper than that.
Yes it's not only for that there's a different approach from bunsiness, taxes and politics in Europe compared to US.
[2019-08-12 23:22:13]
User12089 - Posts: 173
I am a CME Group (all exchanges), Eurex and ICEUS real-time data subscriber of/through the SC Exchange Feed (aka the "old" bundle / package / option)

What I couldn't understand from all of the above posts in relation to CME Group Exchanges data feeds is:

1. Regarding Market Depth data - is it the same for the CME SC Exchange Data feed and the new "Devali" data feed / bundle in terms of price levels covered

2. Do I need to migrate to "Devali" and why ? - I still need all CME Exchanges as well as Eurex and ICEUS. But if you are saying that I will get e,g, more market depth from Devali for CME then do I need to go to Devali for CME (or I will get migrated automatically by you) and stay with the current SC Exchange Datafeed for Eurex and ICEUS

Note that in the above I don't care and hence don't ask about price differences - all I am asking is about the completeness of the data coverage of each data feed - it would be great if as part of your response to the above you provide a gap analysis and a map of gaps / differnces if any IN TERMS OF DATA NOT PRICE
[2019-08-13 02:03:22]
Sierra Chart Engineering - Posts: 75464
1. Yes the same.


2. No. You cannot.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-08-13 13:18:38]
RIFT - Posts: 28
I had the SC Excgane datafeed tested a month ago, it was very good. As of today I have the new Denali Datafeed, now I have CL_F 100-100 Market Depth Levels, at the old datfeed I had a lot more levels. Have I set something wrong? I've set 0 Max Time & Sales Depth Levels.
[2019-08-13 14:34:14]
User379468 - Posts: 128
1. Will Denali feed add ICE?

2. Will SC Feed add lower cost option with SC order routing?
[2019-08-13 22:51:52]
Max999 - Posts: 1
I am completely new to SC. Have been using IB (funded) with Booktrader and got tired of its complexity and flakiness.

However, I am finding SC subscriptions hard to decipher. I only want to trade ES E-mini.

Can someone please tell me in the simplest terms, what is that barest minimum monthly subscription I need, using SC billed data?

At the moment as far as I can see it is:
SC platform $26 Package 3 (which is all I would need if I use IB data?)
and then, if I want to use SC data for CME instead, an additional how much? I don't need market depth data as I only trade off price/volume.

As far as I can see it is the lowest available data feed charge of $25 (20 symbols) then an additional $3.25 for the CME non-pro exchange fee, so total of $26+$25+$3.25=$54.25 per month?

Presumably if I use IB data this falls to just the straight $26 per month for the platform?

Is this correct? I feel I am missing something as the Denali feed keeps being quoted as the cheapest option for data at $42, but that does not include the $26 platform fee, right? I am totally confused!
[2019-08-14 00:00:40]
Sierra Chart Engineering - Posts: 75464
now I have CL_F 100-100 Market Depth Levels
There is a setting which controls this. Refer to:
https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxDepthLevels

1. We definitely do not expect ICE to be added.

2. This is already available now, it is $20 a month.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-08-14 10:33:05]
Sierra Chart Engineering - Posts: 75464
SC platform $26 Package 3 (which is all I would need if I use IB data?)
Yes.


and then, if I want to use SC data for CME instead, an additional how much? I don't need market depth data as I only trade off price/volume.
$25 USD/month + $3.25 USD/month using the Denali feed:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

As far as I can see it is the lowest available data feed charge of $25 (20 symbols) then an additional $3.25 for the CME non-pro exchange fee, so total of $26+$25+$3.25=$54.25 per month?
Yes, but no symbol limits when using the Denali feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-08-14 10:33:36
[2019-08-14 11:11:56]
RIFT - Posts: 28
Thanks, it works well with the levels now.

How can I download historical intraday data? I only see the current contract month.
[2019-08-14 16:33:09]
Sierra Chart Engineering - Posts: 75464
How can I download historical intraday data? I only see the current contract month.
Start a new Support Board request about this. There should not be any problem with this. It sounds like there is a connectivity problem related to downloading the historical price data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-08-14 16:33:28

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account