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Direct MessagesDate/Time: Sun, 08 Sep 2024 03:49:02 +0000
Unable to connect to your data server
View Count: 2236
| [2013-11-08 14:46:39] |
| User71822 - Posts: 24 |
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I already have Sierra Chart installed and functioning om my computer. This morning I downloaded and installed the latest version of the software. Since then, the software has been unable to connect to your data server. Below is a copy of the message log. SC Forex Data (FXCM): Connecting to the market data server. ds5.sierracharts.com:443 | 2013-11-08 09:31:32 SC Forex Data (FXCM) - Local market data port: 0 | 2013-11-08 09:31:32 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-11-08 09:31:32 Error connecting socket. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2013-11-08 09:31:32 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-08 09:31:32 To prevent further connection attempts, select File >> Disconnect. | 2013-11-08 09:31:32 SC Forex Data (FXCM): Disconnected from the market data server. | 2013-11-08 09:31:32 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2013-11-08 09:31:32 File >> Disconnect selected. | 2013-11-08 09:31:44 |
| [2013-11-08 16:01:32] |
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This is the relevant error: Error connecting socket. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2013-11-08 09:31:32 Try restarting your computer. This may also be caused by a firewall. Refer to help topic 1.2 here: http://www.sierrachart.com/index.php?l=doc/helpdetails1.html#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-08 16:31:17] |
| User71822 - Posts: 24 |
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I have just restarted my computer, but I'm still getting the same error message.
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| [2013-11-08 16:51:46] |
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Are you running any firewall software on the computer other than the Windows firewall? Try starting Sierra Chart with administrator level access: http://www.sierrachart.com/index.php?l=doc/helpdetails16.html#h16.5 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-08 17:01:07] |
| User71822 - Posts: 24 |
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I have Norton 360, but I'm not sure if that has it's own firewall. In any case, it's never been a problem before this. I'll now try starting Sierra Chart with administrator access. Give me a few minutes.
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| [2013-11-08 17:07:35] |
| User71822 - Posts: 24 |
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I restarted as an administrator but continue to get the same error message.
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| [2013-11-08 18:11:40] |
| User71822 - Posts: 24 |
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I said a few minutes....not a few hours. Are you there?
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| [2013-11-08 18:44:48] |
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This is a problem on your side. There has been nothing changed in Sierra Chart which would cause this. And actually as we think about it, we cannot recall anyone ever getting this error before. The error comes from the Windows operating system. There is not a specific answer we can give you to solve this. We have to think about this. We strongly suspect though it is due to security software on your system. Are you logged into Windows using an administrator account? Make sure that is the case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-08 18:44:58
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| [2013-11-08 19:22:26] |
| User71822 - Posts: 24 |
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I am the only one that uses this computer, and I have always been the administrator on this computer. And, again, I have never had a problem running Sierra Charts before this latest software upgrade. I hope that you guys will think about it. Best Peter |
| [2013-11-08 19:27:08] |
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One thing we took note of is that you mentioned Norton. Norton is very well known to be a very troublesome security software. We recommend completely uninstalling it from your system. Most likely that is the problem. Disabling will not help. You will have to uninstall it. We have a lot experience with programs like Norton and they are a lot of trouble. It does not matter whether you have not had a problem previously with it. There is a good possibility it is the source of the problem. What we first recommend you do is restart your computer into safe mode with networking support and to see if you can connect. If so, then Norton is most likely the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-08 19:27:56
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| [2013-11-08 21:35:31] |
| User71822 - Posts: 24 |
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Ok. Assuming that works, what security software do you recommend?
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| [2013-11-08 22:33:22] |
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A hardware firewall like a router, the Windows firewall, and Microsoft Security essentials, and being careful. We did some more checking on this, and we do not see how this is an issue within Sierra Chart. Also, we could not find any reference to that error code in this support board or our old one. This seems to be the first time this has ever been reported. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-08 22:40:26] |
| User71822 - Posts: 24 |
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I'm going to look deeper into this. I'll get back to you in the next few days. Thanks for your time.
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| [2013-11-09 01:23:41] |
| User14266 - Posts: 225 |
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Ok. Assuming that works, what security software do you recommend?
I would highly recommend Avast antivirus. I've been using it for years. It's free, and so much better than Norton. I've run Sierra Chart on Windows 7, 8, and 8.1 and haven't experienced any compatibility problems with Avast. Date Time Of Last Edit: 2013-11-09 01:24:01
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| [2013-11-13 01:25:43] |
| User71822 - Posts: 24 |
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Thanks for your input on Avast. I have heard if it once before. Much appreciated. peter |
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