Support Board
Date/Time: Wed, 27 Nov 2024 08:28:43 +0000
symbol unknown error cts t4 997
View Count: 1580
| [2013-11-08 14:13:54] |
| User97371 - Posts: 1 |
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i read about this error on this board No Live Data Anymore dis full reset of the symbol list but still i am getting this error Software version: 997 | 2013-11-08 08:00:41 Current Service Package: 5 | 2013-11-08 08:00:41 Usage end date: 2013-12-13 | 2013-11-08 08:00:41 Active service: CTS T4 | 2013-11-08 08:00:41 Data/Trade Service Settings automatically set. | 2013-11-08 08:00:41 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-11-08 08:00:41 2013-11-08 19:30:41 Local computer clock time | 2013-11-08 08:00:41 2013-11-08 14:00:41 GMT time | 2013-11-08 08:00:41 2013-11-08 08:00:41 Time zone adjusted time | 2013-11-08 08:00:41 Time difference to server time: 0 seconds. | 2013-11-08 08:00:41 Program path: C:\SierraChart\ | 2013-11-08 08:00:41 Data Files path: C:\SierraChart\Data\ | 2013-11-08 08:00:41 OS Version Number: 6.1 | 2013-11-08 08:00:41 Connecting to CTS T4 Simulation server. | 2013-11-08 08:00:46 CTS T4 Service: Using trading account: fsimha | 2013-11-08 08:00:55 Connected to CTS T4. | 2013-11-08 08:00:55 Requesting symbol settings for cts. Overwrite = on. | 2013-11-08 08:01:09 Request for symbol settings completed. | 2013-11-08 08:01:26 Processed received symbol settings | 2013-11-08 08:01:26 Starting updates for: CME_F-ZN-CME_20131200_ZNZ3 | 2013-11-08 08:01:49 HD Request # 1 - Downloading Intraday chart data for CME_F-ZN-CME_20131200_ZNZ3 to the file CME_F-ZN-CME_20131200_ZNZ3.scid. Service: cts | 2013-11-08 08:01:49 HD Request # 1 - Starting date and time: 2013-10-18 12:26:09 | 2013-11-08 08:01:49 Symbol Error: CME_F-ZN-CME_20131200_ZNZ3 is unknown, unavailable, or improperly formatted. | 2013-11-08 08:01:49 Historical Data Symbol Error: CME_F-ZN-CME_20131200_ZNZ3 is unknown, unavailable, or improperly formatted. | 2013-11-08 08:01:49 HD Request # 1 - Error downloading historical Intraday data for CME_F-ZN-CME_20131200_ZNZ3. The symbol is unknown to the server. | 2013-11-08 08:01:49 HD Request # 1 - Received 0 records and wrote 0 records for CME_F-ZN-CME_20131200_ZNZ3 | 2013-11-08 08:01:49 HD Request # 1 - Intraday download COMPLETE for CME_F-ZN-CME_20131200_ZNZ3 | 2013-11-08 08:01:49 Real-time intraday chart data file updates started for CME_F-ZN-CME_20131200_ZNZ3 | 2013-11-08 08:01:49 The above has been sent to support. | 2013-11-08 08:05:12 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2013-11-08 08:05:24 |
| [2013-11-08 15:34:17] |
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This older version uses an older connection method to CTS which sometimes has this problem for unknown reasons. Therefore you need to update by selecting Help >> Download Current Version. The software will be downloaded in the background and the installer will be run when the download is complete. After the update, follow the instructions here: http://www.sierrachart.com/index.php?l=doc/CTS_T4.php#UsingFIX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-11-08 15:34:30
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| [2014-08-19 07:56:10] |
| sts - Posts: 9 |
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I have this problem too and yours solution doesnt work. Symbol error still appearing for any versions. CTS FIX Historical Data socket (1768) | Connected. | 2014-08-19 11:51:51 CTS FIX Historical Data socket (1768) | Starting SSL connection. | 2014-08-19 11:51:51 CTS T4 FIX | Received matching security definition for symbol 6E.20140900.CME_Fo. Subscribing to data. | 2014-08-19 11:51:52 CTS T4 FIX | Received 1 security definitions for underlying symbol 6E | 2014-08-19 11:51:52 Symbol Error - 6E.20140900.CME_Fo is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: | 2014-08-19 11:51:52 CTS FIX Historical Data socket (1768) | SSL connection established. | 2014-08-19 11:51:52 CTS FIX Historical Data: Sending the Logon message. | 2014-08-19 11:51:52 CTS FIX Historical Data: Connected to Historical data server. | 2014-08-19 11:51:52 HD Request # 10 | Requesting historical Tick data for 6E.20140900.CME_Fo from 2014-08-19 00:00:00 to 2014-08-19 00:00:00 (US Central Time). | 2014-08-19 11:51:52 HD Request # 10 | Total records received: 0 | 2014-08-19 11:51:53 HD Request # 10 | Requesting historical Tick data for 6E.20140900.CME_Fo from 2014-08-20 00:00:00 to 2014-08-20 00:00:00 (US Central Time). | 2014-08-19 11:51:53 HD Request # 10 | Total records received: 0 | 2014-08-19 11:51:53 HD Request # 10 | Requesting historical Tick data for 6E.20140900.CME_Fo from 2014-08-21 00:00:00 to 2014-08-21 00:00:00 (US Central Time). | 2014-08-19 11:51:53 HD Request # 10 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for 6E.20140900.CME_Fo | 2014-08-19 11:51:53 HD Request # 10 | Intraday download COMPLETE for 6E.20140900.CME_Fo. Completion time: 2s | 2014-08-19 11:51:53 Real-time Intraday chart data file updates started for 6E.20140900.CME_Fo | 2014-08-19 11:51:53 |
| [2014-08-19 09:09:15] |
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Contact your broker about this. Apparently your account is not properly authorized for the CME Globex. The request for market data is getting rejected for an unknown reason: Symbol Error - 6E.20140900.CME_Fo is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject: | 2014-08-19 11:51:52 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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