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Post From: symbol unknown error cts t4 997

[2013-11-08 14:13:54] Link To Thread - Link To Post [Go To First Post]
User97371 - Posts: 1
i read about this error on this board No Live Data Anymore dis full reset of the symbol list but still i am getting this error Software version: 997 \| 2013-11-08 08:00:41 Current Service Package: 5 \| 2013-11-08 08:00:41 Usage end date: 2013-12-13 \| 2013-11-08 08:00:41 Active service: CTS T4 \| 2013-11-08 08:00:41 Data/Trade Service Settings automatically set. \| 2013-11-08 08:00:41 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2013-11-08 08:00:41 2013-11-08 19:30:41 Local computer clock time \| 2013-11-08 08:00:41 2013-11-08 14:00:41 GMT time \| 2013-11-08 08:00:41 2013-11-08 08:00:41 Time zone adjusted time \| 2013-11-08 08:00:41 Time difference to server time: 0 seconds. \| 2013-11-08 08:00:41 Program path: C:\SierraChart\ \| 2013-11-08 08:00:41 Data Files path: C:\SierraChart\Data\ \| 2013-11-08 08:00:41 OS Version Number: 6.1 \| 2013-11-08 08:00:41 Connecting to CTS T4 Simulation server. \| 2013-11-08 08:00:46 CTS T4 Service: Using trading account: fsimha \| 2013-11-08 08:00:55 Connected to CTS T4. \| 2013-11-08 08:00:55 Requesting symbol settings for cts. Overwrite = on. \| 2013-11-08 08:01:09 Request for symbol settings completed. \| 2013-11-08 08:01:26 Processed received symbol settings \| 2013-11-08 08:01:26 Starting updates for: CME_F-ZN-CME_20131200_ZNZ3 \| 2013-11-08 08:01:49 HD Request # 1 - Downloading Intraday chart data for CME_F-ZN-CME_20131200_ZNZ3 to the file CME_F-ZN-CME_20131200_ZNZ3.scid. Service: cts \| 2013-11-08 08:01:49 HD Request # 1 - Starting date and time: 2013-10-18 12:26:09 \| 2013-11-08 08:01:49 Symbol Error: CME_F-ZN-CME_20131200_ZNZ3 is unknown, unavailable, or improperly formatted. \| 2013-11-08 08:01:49 Historical Data Symbol Error: CME_F-ZN-CME_20131200_ZNZ3 is unknown, unavailable, or improperly formatted. \| 2013-11-08 08:01:49 HD Request # 1 - Error downloading historical Intraday data for CME_F-ZN-CME_20131200_ZNZ3. The symbol is unknown to the server. \| 2013-11-08 08:01:49 HD Request # 1 - Received 0 records and wrote 0 records for CME_F-ZN-CME_20131200_ZNZ3 \| 2013-11-08 08:01:49 HD Request # 1 - Intraday download COMPLETE for CME_F-ZN-CME_20131200_ZNZ3 \| 2013-11-08 08:01:49 Real-time intraday chart data file updates started for CME_F-ZN-CME_20131200_ZNZ3 \| 2013-11-08 08:01:49 The above has been sent to support. \| 2013-11-08 08:05:12 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2013-11-08 08:05:24