Support Board
Date/Time: Wed, 22 Jan 2025 17:10:20 +0000
Connection issues
View Count: 656
| [2018-10-11 00:40:06] |
| cnbrown - Posts: 3 |
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keeps trying to connect and is stuck on "Waiting to reconnect.."
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| [2018-10-11 00:59:01] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-11 01:03:49] |
| cnbrown - Posts: 3 |
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Reading Internal Order ID file. | 2018-10-10 19:34:35 Reading Trade Orders file. | 2018-10-10 19:34:35 Reading Trade Positions and Account Balance file. | 2018-10-10 19:34:35 Listening on UDP port 22904. | 2018-10-10 19:34:35 Software version: 1815 32-bit | 2018-10-10 19:34:35 Usage end date: 2018-11-04 | 2018-10-10 19:34:35 Enabled for: Advanced Features. | 2018-10-10 19:34:35 Enabled for: Advanced Features 2. | 2018-10-10 19:34:35 Enabled for: Sierra Chart Historical Data Service. | 2018-10-10 19:34:35 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-10-10 19:34:35 Enabled for: INDEXES_DATA_BARCHART | 2018-10-10 19:34:35 Enabled for: CME (Trading Account Required) | 2018-10-10 19:34:35 Enabled for: CBOT (Trading Account Required) | 2018-10-10 19:34:35 Enabled for: COMEX (Trading Account Required) | 2018-10-10 19:34:35 Enabled for: NYMEX (Trading Account Required) | 2018-10-10 19:34:35 Received 1 data feed usernames. | 2018-10-10 19:34:35 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-10 19:34:35 Current selected Data/Trading service: CTS T4 FIX | 2018-10-10 19:34:35 Chart Update Interval: 500 | 2018-10-10 19:34:35 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-10-10 19:34:35 2018-10-10 18:34:35 Local computer time | 2018-10-10 19:34:35 2018-10-11 00:34:35 Local computer time in UTC | 2018-10-10 19:34:35 2018-10-10 19:34:35 Local computer time in SC Time Zone | 2018-10-10 19:34:35 2018-10-11 00:34:35 Server time in UTC | 2018-10-10 19:34:35 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-10-10 19:34:35 Program path: C:\SierraChart\ | 2018-10-10 19:34:35 Data Files path: C:\SierraChart\Data\ | 2018-10-10 19:34:35 OS Version Number: 10.0 | 2018-10-10 19:34:35 Locale Setting: C | 2018-10-10 19:34:35 CTS T4 FIX | Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2018-10-10 19:40:33 CTS T4 FIX | Firm: PTP | 2018-10-10 19:40:33 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2018-10-10 19:40:33 CTS FIX socket (1) | Connecting to IP: 74.201.6.199. | 2018-10-10 19:40:33 CTS FIX: Sending the Logon message. | 2018-10-10 19:40:33 CTS FIX socket (1) | Received socket Close event. | 2018-10-10 19:40:34 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2018-10-10 19:40:34 CTS FIX: Received a Logout message. Text = Too many failed login attempts: Your username has been locked out. Please contact your firm administrator to reset the user | 2018-10-10 19:40:34 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2018-10-10 19:40:34 CTS FIX socket (1) | Signaling to core to close socket | 2018-10-10 19:40:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-10 19:40:34 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-10 19:40:34 CTS FIX socket (1) | Write in progress. Shutdown being delayed. | 2018-10-10 19:40:34 CTS T4 FIX | Disconnected. | 2018-10-10 19:40:34 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-10 19:40:34 CTS FIX socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-10-10 19:40:34 * CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2018-10-10 19:40:34 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-10 19:40:34 CTS FIX socket (1) | Closed. | 2018-10-10 19:40:34 File >> Disconnect selected. | 2018-10-10 19:40:36 CTS T4 FIX | Disconnected. | 2018-10-10 19:40:36 Date Time Of Last Edit: 2018-10-11 02:43:28
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| [2018-10-11 02:42:31] |
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At this point all we see is this: CTS FIX: Received a Logout message. Text = Too many failed login attempts: Your username has been locked out. Please contact your firm administrator to reset the user | 2018-10-10 19:34:45 You must contact your broker for help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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