Support Board
Date/Time: Sun, 24 Nov 2024 06:40:28 +0000
my system fails to connect
View Count: 2052
| [2013-10-02 08:25:00] |
| galk123 - Posts: 7 |
|
hi my sierra charts (barchart feed) fails to connect. please check ho to repair. tnx |
| [2013-10-02 08:40:22] |
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Provide a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-02 08:41:47] |
| galk123 - Posts: 7 |
|
Software version: 997 | 2013-10-02 04:22:23 Current Service Package: 3 | 2013-10-02 04:22:23 Usage end date: 2013-10-13 | 2013-10-02 04:22:23 Sierra Chart Historical Data Service is included. | 2013-10-02 04:22:23 Active service: Barchart | 2013-10-02 04:22:23 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-10-02 04:22:23 2013-10-02 11:22:23 Local computer clock time | 2013-10-02 04:22:23 2013-10-02 08:22:23 GMT time | 2013-10-02 04:22:23 2013-10-02 04:22:23 Time zone adjusted time | 2013-10-02 04:22:23 Time difference to server time: 45 seconds. | 2013-10-02 04:22:23 WARNING: Your computer's clock is off by 45 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2013-10-02 04:22:23 Program path: C:\SierraChart\ | 2013-10-02 04:22:23 Data Files path: C:\SierraChart\Data\ | 2013-10-02 04:22:23 OS Version Number: 5.1 | 2013-10-02 04:22:23 Barchart service: Connecting to server... | 2013-10-02 04:22:31 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:22:31 Barchart service: User settings received. | 2013-10-02 04:22:32 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:22:32 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:22:32 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:22:34 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:22:34 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:22:34 Barchart service: Reset socket. | 2013-10-02 04:22:34 Barchart service: Disconnected. | 2013-10-02 04:22:34 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:22:34 Barchart service: Connecting to server... | 2013-10-02 04:22:39 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:22:39 Barchart service: User settings received. | 2013-10-02 04:22:39 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:22:39 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:22:39 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:22:41 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:22:41 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:22:41 Barchart service: Reset socket. | 2013-10-02 04:22:41 Barchart service: Disconnected. | 2013-10-02 04:22:41 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:22:41 Barchart service: Connecting to server... | 2013-10-02 04:22:46 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:22:46 Barchart service: User settings received. | 2013-10-02 04:22:46 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:22:46 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:22:46 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:22:48 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:22:48 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:22:48 Barchart service: Reset socket. | 2013-10-02 04:22:48 Barchart service: Disconnected. | 2013-10-02 04:22:48 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:22:48 Barchart service: Connecting to server... | 2013-10-02 04:22:53 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:22:53 Barchart service: User settings received. | 2013-10-02 04:22:53 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:22:53 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:22:53 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:22:54 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:22:54 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:22:54 Barchart service: Reset socket. | 2013-10-02 04:22:54 Barchart service: Disconnected. | 2013-10-02 04:22:54 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:22:54 Barchart service: Connecting to server... | 2013-10-02 04:22:59 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:22:59 Barchart service: User settings received. | 2013-10-02 04:22:59 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:22:59 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:22:59 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:23:01 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:23:01 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:23:01 Barchart service: Reset socket. | 2013-10-02 04:23:01 Barchart service: Disconnected. | 2013-10-02 04:23:01 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:23:01 Barchart service: Connecting to server... | 2013-10-02 04:23:06 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:23:06 Barchart service: User settings received. | 2013-10-02 04:23:06 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:23:06 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:23:06 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:23:07 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:23:07 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:23:07 Barchart service: Reset socket. | 2013-10-02 04:23:07 Barchart service: Disconnected. | 2013-10-02 04:23:07 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:23:07 Barchart service: Connecting to server... | 2013-10-02 04:23:12 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:23:12 Barchart service: User settings received. | 2013-10-02 04:23:12 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:23:12 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:23:12 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:23:14 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:23:14 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:23:14 Barchart service: Reset socket. | 2013-10-02 04:23:14 Barchart service: Disconnected. | 2013-10-02 04:23:14 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:23:14 Barchart service: Connecting to server... | 2013-10-02 04:23:19 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:23:19 Barchart service: User settings received. | 2013-10-02 04:23:19 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:23:19 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:23:19 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:23:20 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:23:20 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:23:20 Barchart service: Reset socket. | 2013-10-02 04:23:20 Barchart service: Disconnected. | 2013-10-02 04:23:20 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:23:20 Barchart service: Connecting to server... | 2013-10-02 04:23:25 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:23:25 Barchart service: User settings received. | 2013-10-02 04:23:26 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:23:26 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:23:26 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:23:27 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:23:27 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:23:27 Barchart service: Reset socket. | 2013-10-02 04:23:27 Barchart service: Disconnected. | 2013-10-02 04:23:27 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:23:27 Barchart service: Connecting to server... | 2013-10-02 04:23:32 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:23:32 Barchart service: User settings received. | 2013-10-02 04:23:32 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:23:32 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:23:32 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:23:34 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:23:34 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:23:34 Barchart service: Reset socket. | 2013-10-02 04:23:34 Barchart service: Disconnected. | 2013-10-02 04:23:34 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:23:34 Barchart service: Connecting to server... | 2013-10-02 04:23:39 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:23:39 Barchart service: User settings received. | 2013-10-02 04:23:39 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:23:39 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:23:39 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:23:40 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:23:40 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:23:40 Barchart service: Reset socket. | 2013-10-02 04:23:40 Barchart service: Disconnected. | 2013-10-02 04:23:40 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:23:40 Barchart service: Connecting to server... | 2013-10-02 04:23:45 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:23:45 Barchart service: User settings received. | 2013-10-02 04:23:46 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:23:46 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:23:46 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:23:47 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:23:47 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:23:47 Barchart service: Reset socket. | 2013-10-02 04:23:47 Barchart service: Disconnected. | 2013-10-02 04:23:47 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:23:47 Barchart service: Connecting to server... | 2013-10-02 04:23:52 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:23:52 Barchart service: User settings received. | 2013-10-02 04:23:52 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:23:52 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:23:52 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:23:54 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:23:54 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:23:54 Barchart service: Reset socket. | 2013-10-02 04:23:54 Barchart service: Disconnected. | 2013-10-02 04:23:54 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:23:54 Barchart service: Connecting to server... | 2013-10-02 04:23:59 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:23:59 Barchart service: User settings received. | 2013-10-02 04:23:59 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:23:59 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:23:59 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:24:01 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:24:01 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:24:01 Barchart service: Reset socket. | 2013-10-02 04:24:01 Barchart service: Disconnected. | 2013-10-02 04:24:01 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:24:01 Barchart service: Connecting to server... | 2013-10-02 04:24:06 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:24:06 Barchart service: User settings received. | 2013-10-02 04:24:06 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:24:06 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:24:06 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:24:07 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:24:07 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:24:07 Barchart service: Reset socket. | 2013-10-02 04:24:07 Barchart service: Disconnected. | 2013-10-02 04:24:07 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:24:07 Barchart service: Connecting to server... | 2013-10-02 04:24:12 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:24:12 Barchart service: User settings received. | 2013-10-02 04:24:12 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:24:12 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:24:12 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:24:14 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:24:14 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:24:14 Barchart service: Reset socket. | 2013-10-02 04:24:14 Barchart service: Disconnected. | 2013-10-02 04:24:14 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:24:14 Barchart service: Connecting to server... | 2013-10-02 04:24:19 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:24:19 Barchart service: User settings received. | 2013-10-02 04:24:19 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:24:19 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:24:19 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:24:20 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:24:20 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:24:20 Barchart service: Reset socket. | 2013-10-02 04:24:20 Barchart service: Disconnected. | 2013-10-02 04:24:20 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:24:20 Barchart service: Connecting to server... | 2013-10-02 04:24:25 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:24:25 Barchart service: User settings received. | 2013-10-02 04:24:26 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:24:26 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:24:26 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:24:27 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:24:27 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:24:27 Barchart service: Reset socket. | 2013-10-02 04:24:27 Barchart service: Disconnected. | 2013-10-02 04:24:27 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:24:27 Barchart service: Connecting to server... | 2013-10-02 04:24:32 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:24:32 Barchart service: User settings received. | 2013-10-02 04:24:32 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:24:32 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:24:32 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:24:34 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:24:34 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:24:34 Barchart service: Reset socket. | 2013-10-02 04:24:34 Barchart service: Disconnected. | 2013-10-02 04:24:34 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:24:34 Barchart service: Connecting to server... | 2013-10-02 04:24:39 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:24:39 Barchart service: User settings received. | 2013-10-02 04:24:39 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:24:39 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:24:39 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:24:40 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:24:40 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:24:40 Barchart service: Reset socket. | 2013-10-02 04:24:40 Barchart service: Disconnected. | 2013-10-02 04:24:40 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:24:40 Barchart service: Connecting to server... | 2013-10-02 04:24:45 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:24:45 Barchart service: User settings received. | 2013-10-02 04:24:46 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:24:46 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:24:46 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:24:47 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:24:47 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:24:47 Barchart service: Reset socket. | 2013-10-02 04:24:47 Barchart service: Disconnected. | 2013-10-02 04:24:47 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:24:47 Barchart service: Connecting to server... | 2013-10-02 04:24:52 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:24:52 Barchart service: User settings received. | 2013-10-02 04:24:52 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:24:52 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:24:52 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:24:54 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:24:54 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:24:54 Barchart service: Reset socket. | 2013-10-02 04:24:54 Barchart service: Disconnected. | 2013-10-02 04:24:54 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:24:54 Barchart service: Connecting to server... | 2013-10-02 04:24:59 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:24:59 Barchart service: User settings received. | 2013-10-02 04:24:59 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:24:59 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:24:59 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:25:00 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:25:00 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:25:00 Barchart service: Reset socket. | 2013-10-02 04:25:00 Barchart service: Disconnected. | 2013-10-02 04:25:00 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:25:00 Barchart service: Connecting to server... | 2013-10-02 04:25:05 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:25:05 Barchart service: User settings received. | 2013-10-02 04:25:05 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:25:05 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:25:05 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:25:07 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:25:07 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:25:07 Barchart service: Reset socket. | 2013-10-02 04:25:07 Barchart service: Disconnected. | 2013-10-02 04:25:07 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:25:07 Barchart service: Connecting to server... | 2013-10-02 04:25:12 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:25:12 Barchart service: User settings received. | 2013-10-02 04:25:12 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:25:12 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:25:12 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:25:13 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:25:13 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:25:13 Barchart service: Reset socket. | 2013-10-02 04:25:13 Barchart service: Disconnected. | 2013-10-02 04:25:13 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:25:13 Barchart service: Connecting to server... | 2013-10-02 04:25:18 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:25:18 Barchart service: User settings received. | 2013-10-02 04:25:19 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:25:19 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:25:19 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:25:20 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:25:20 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:25:20 Barchart service: Reset socket. | 2013-10-02 04:25:20 Barchart service: Disconnected. | 2013-10-02 04:25:20 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:25:20 Barchart service: Connecting to server... | 2013-10-02 04:25:25 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:25:25 Barchart service: User settings received. | 2013-10-02 04:25:25 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:25:25 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:25:25 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:25:27 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:25:27 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:25:27 Barchart service: Reset socket. | 2013-10-02 04:25:27 Barchart service: Disconnected. | 2013-10-02 04:25:27 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:25:27 Barchart service: Connecting to server... | 2013-10-02 04:25:32 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:25:32 Barchart service: User settings received. | 2013-10-02 04:25:32 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:25:32 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:25:32 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:25:33 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:25:33 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:25:33 Barchart service: Reset socket. | 2013-10-02 04:25:33 Barchart service: Disconnected. | 2013-10-02 04:25:33 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:25:33 Barchart service: Connecting to server... | 2013-10-02 04:25:38 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:25:38 Barchart service: User settings received. | 2013-10-02 04:25:39 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:25:39 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:25:39 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:25:40 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:25:40 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:25:40 Barchart service: Reset socket. | 2013-10-02 04:25:40 Barchart service: Disconnected. | 2013-10-02 04:25:40 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:25:40 Barchart service: Connecting to server... | 2013-10-02 04:25:45 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:25:45 Barchart service: User settings received. | 2013-10-02 04:25:45 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:25:45 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:25:45 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:25:47 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:25:47 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:25:47 Barchart service: Reset socket. | 2013-10-02 04:25:47 Barchart service: Disconnected. | 2013-10-02 04:25:47 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:25:47 Barchart service: Connecting to server... | 2013-10-02 04:28:47 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:28:47 Barchart service: User settings received. | 2013-10-02 04:28:47 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:28:47 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:28:47 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:28:48 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:28:48 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:28:48 Barchart service: Reset socket. | 2013-10-02 04:28:48 Barchart service: Disconnected. | 2013-10-02 04:28:48 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:28:48 Barchart service: Connecting to server... | 2013-10-02 04:31:48 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:31:48 Barchart service: User settings received. | 2013-10-02 04:31:49 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:31:49 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:31:49 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:31:50 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:31:50 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:31:50 Barchart service: Reset socket. | 2013-10-02 04:31:50 Barchart service: Disconnected. | 2013-10-02 04:31:50 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:31:50 Barchart service: Connecting to server... | 2013-10-02 04:34:50 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:34:50 Barchart service: User settings received. | 2013-10-02 04:34:51 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:34:51 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:34:51 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:34:52 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:34:52 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:34:52 Barchart service: Reset socket. | 2013-10-02 04:34:52 Barchart service: Disconnected. | 2013-10-02 04:34:52 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:34:52 Barchart service: Connecting to server... | 2013-10-02 04:37:52 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:37:52 Barchart service: User settings received. | 2013-10-02 04:37:53 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:37:53 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:37:53 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:37:54 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:37:54 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:37:54 Barchart service: Reset socket. | 2013-10-02 04:37:54 Barchart service: Disconnected. | 2013-10-02 04:37:54 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:37:54 Barchart service: Connecting to server... | 2013-10-02 04:40:54 Barchart service: Requesting user settings for SCgiyora | 2013-10-02 04:40:54 Barchart service: User settings received. | 2013-10-02 04:40:55 Barchart service: Your account is authorized for these exchanges: ,GBLX | 2013-10-02 04:40:55 Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:40:55 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:40:56 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 04:40:56 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 04:40:56 Barchart service: Reset socket. | 2013-10-02 04:40:56 Barchart service: Disconnected. | 2013-10-02 04:40:56 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 04:40:56 |
| [2013-10-02 09:20:59] |
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These are the relevant messages: Barchart service: Connecting using server qs-us-e-01.aws.barchart.com:443 | 2013-10-02 04:28:47 Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-10-02 04:28:48 This is either caused by a firewall on your system or an issue with the Barchart server. Refer to help topic 1 here: http://www.sierrachart.com/index.php?l=doc/helpdetails1.html For additional help with this contact Barchart at realtime@Barchart.com Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-02 15:02:51] |
| galk123 - Posts: 7 |
|
BARCHART CLAIM AS FOLLOWS- You probably need to contact Sierra Chart to renew to their service. Your data subscription with Barchart is active. WHAT DO YOU ADVISE ME TO DO מם'? |
| [2013-10-02 15:31:17] |
| tilly - Posts: 7 |
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I have the same problem
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| [2013-10-02 15:47:55] |
| moelleux - Posts: 3 |
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same here... any ideas?
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| [2013-10-02 16:05:19] |
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Barchart should have helped you with this. They control the server. Not us. We are going to contact them about this. We have done some additional testing. Go to Global Settings >> Data/Trade Service Settings. Set the Connection Port to 7500. Press OK. Select File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-10-02 16:15:03] |
| moelleux - Posts: 3 |
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It is working on port 7500. Should we change later back to port 443 or it doesn't matter which port we use?
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| [2013-10-02 16:16:38] |
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As long as you can connect, it does not matter what port is being used. But apparently they are not accepting connections on 443. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-02 17:38:58
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| [2013-10-02 16:17:59] |
| moelleux - Posts: 3 |
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OK. Thanks for the support.
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| [2013-10-02 17:40:07] |
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We now understand the problem better. It is only fairly recently that Barchart has allowed connections on port 443. Apparently their support people were not aware of this. For some reason they are no longer allowing a connection on 443. Since there is less difficulty with using port 443, we made that the default. We will switch back to the default of 7500. So while, maybe they should have recognized the problem, the problem was nonstandard so they did not understand why Sierra Chart users could not connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-02 17:43:31
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| [2013-10-02 18:15:01] |
| galk123 - Posts: 7 |
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the problem persists even after changing to 7500 port. both don't work. s\c data does connect. Barchart service: Connecting to server... | 2013-10-02 14:15:00 Barchart service: Requesting user settings for galk123 | 2013-10-02 14:15:00 Barchart service: User settings received. | 2013-10-02 14:15:00 Barchart service: Unable to parse user settings. | 2013-10-02 14:15:00 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-10-02 14:15:00 To prevent further connection attempts, select File >> Disconnect. | 2013-10-02 14:15:00 Barchart service: Reset socket. | 2013-10-02 14:15:00 Barchart service: Disconnected. | 2013-10-02 14:15:00 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-10-02 14:15:00 |
| [2013-10-02 21:18:12] |
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We apologize for the delay. Your username in Global Settings >> Data/Trade Service Settings is not correct. We are going to send you your username by email.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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