Support Board
Date/Time: Sat, 18 Jan 2025 18:23:55 +0000
Failed to download software update due to an error. Request ID: 3
View Count: 747
| [2018-02-23 07:34:48] |
| CarlRostron - Posts: 80 |
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My software updates fails with Request Error 3. A request for the latest software update has been made. | 2018-02-23 07:27:29 *
The update is being downloaded in the background. When it is complete, you will be prompted. | 2018-02-23 07:27:29 * HTTP connection to www.sierrachart.com:80 (15) | Creating socket. | 2018-02-23 07:27:29 HTTP connection to www.sierrachart.com:80 (15) | Socket gracefully closed by remote side. | 2018-02-23 07:27:59 HTTP connection to www.sierrachart.com:80 (15) | Received socket Close event | 2018-02-23 07:27:59 HTTP connection to www.sierrachart.com:80 (15) | Initiating close of socket by core. | 2018-02-23 07:27:59 HTTP connection to www.sierrachart.com:80 (15) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-23 07:27:59 HTTP connection to www.sierrachart.com:80 (15) | Closed. | 2018-02-23 07:27:59 Download for software update has been redirected. Request ID: 2 -> 3 | 2018-02-23 07:27:59 HTTP connection to www.sierrachart.com:80 (17) | Creating socket. | 2018-02-23 07:27:59 HTTP connection to www.sierrachart.com:80 (17) | Socket gracefully closed by remote side. | 2018-02-23 07:28:52 HTTP connection to www.sierrachart.com:80 (17) | Received socket Close event | 2018-02-23 07:28:52 HTTP connection to www.sierrachart.com:80 (17) | Adding bytes from final send buffer from buffered socket: 252 | 2018-02-23 07:28:52 HTTP connection to www.sierrachart.com:80 (17) | Initiating close of socket by core. | 2018-02-23 07:28:52 Failed to download software update due to an error. Request ID: 3. | 2018-02-23 07:28:52 * HTTP connection to www.sierrachart.com:80 (17) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-23 07:28:52 HTTP connection to www.sierrachart.com:80 (17) | Closed. | 2018-02-23 07:28:52 Please can you advise what this may be? It could be related to my previous post to why some symbols data is not downloading also which still persists. |
| [2018-02-23 09:05:30] |
| CarlRostron - Posts: 80 |
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UPDATE: I have done a HARD download from your site and replaced my SC folder completley. Everything now appears to be in order. I suspect there may have been something blocking since when I reinstalled SC AVG kept popping us as did Windows 10 warning me of a potential virus. This for now hopefully is resolved. |
| [2018-02-23 09:08:57] |
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Yes that was abundantly clear that there was a problem on your side with network connectivity. This is what we were going to say: This is due to some sort of connectivity problem on your side.
This line makes it clear, that this small amount of information cannot even be sent out over the network from Sierra Chart: HTTP connection to www.sierrachart.com:80 (17) | Adding bytes from final send buffer from buffered socket: 252 | 2018-02-23 07:28:52 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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