Support Board
Date/Time: Sat, 18 Jan 2025 19:30:16 +0000
Collapsing SierraChart
View Count: 827
| [2018-02-21 11:01:21] |
| User192801 - Posts: 3 |
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Dear admin, i have problem with my Sierra Chart (Version 1689). An error has occurred since the installation of this version. The collapse is accuring when i want to disable Trade Simulation Mode. I am sending you a video you can see this problem. Thank you very much for your support. Dalibor Tfirst |
Private File |
| [2018-02-21 18:43:50] |
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Run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Update Sierra Chart to the current version: Software Download: Fast Update Enable this option: General Settings Window: Save Message Log to File (Global Settings >> General Settings >> Log >> Log) When you have the problem again provide the Message Log file associated with the running session of Sierra Chart that abnormally shutdown. Attach it here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-21 18:44:24
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| [2018-02-22 13:20:38] |
| User192801 - Posts: 3 |
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Dear SC Support, my problem still persists. I installed a current version (and enable Save Message Log To File) but my Sierra Chart is still collapsing when i want to disable Trade Simulation Mode. I am sending you a message log file, which was created immediately after another collapse (shutdown). Thank you for help, Dalibor Tfirst |
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| [2018-02-22 18:19:46] |
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There was nothing unusual in the Message Log. We are going to need to reproduce the exact conditions. We need you to attach the following files: -The chartbook you are using. -The Sierra3.CFG file in the Sierra Chart installation folder. This will be privately attached. It contains no account information. -The TradeActivityLog.DAT file in the Sierra Chart installation folder. This should be privately attached and make sure it is set to be private. Here are the instructions to attach files: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-22 18:20:29
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| [2018-02-23 17:32:53] |
| User192801 - Posts: 3 |
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Dear SC Support, i am sending you the required files. Thank you for your interest, Dalibor Tfirst |
 Krok1_NASDAQonly.cht - Attached On 2018-02-23 17:31:55 UTC - Size: 693.69 KB - 363 views Private File Private File |
| [2018-02-27 04:50:03] |
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We have started to test this but we cannot reproduce the problem. However, we see from your Chartbook you are using custom studies and there is a good chance the problem is with one of those. We also see you did not follow our instructions to use Safe Mode. Run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-27 04:50:51
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