Support Board
Date/Time: Tue, 04 Nov 2025 14:57:33 +0000
Trouble with my DOM on FGBL
View Count: 3061
| [2013-04-05 07:30:25] |
| User76676 - Posts: 7 |
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Hey, My trading DOM on FGBL (June contract) is not updating correctly. The DOM is freezing every now and then and I can't see resting bids and offers nor is it updating in real time. What might be the problem? I also had a problem last week with my limit orders not getting filled. I took a long position, placed my target and when the target was reached I got filled on a short (my position was not closed out) instead of getting my target. I couldn't see my long position in my trading platform and had to call my clearing firm to have them cancel it for me. What my be the issue here? Thanks, Andreas |
| [2013-04-05 07:41:09] |
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While this may not be the problem, we definitely recommend updating to the current version. Select Help >> Download Current Version. Please do that now. In general it sounds like there is an Internet connectivity problem you are having to the server. Please refer to help topic 4 here: http://www.sierrachart.com/index.php?l=doc/helpdetails4.html You can see all of your trading activity and understand what has happened with your orders by looking at the Trade Activity Log: http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#ViewingHistoricalTA It is possible you may not see the current Position line if there is not a correct average price and it is far away from the visible view of prices in the chart or Trade DOM. And that can happen when using TT. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-08 06:16:09] |
| User76676 - Posts: 7 |
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Thanks, everything seems to be working after the update. Where can I see when there's a new update available so I can prevent this problem from happening again?
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| [2013-04-08 06:27:53] |
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You can find the list of versions on this page: http://www.sierrachart.com/index.php?l=doc/Whats_New.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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