Support Board
Date/Time: Sat, 18 Jan 2025 19:30:00 +0000
User Interface Improvements
View Count: 2577
| [2017-09-12 01:39:59] |
| jimskin - Posts: 127 |
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I'm curious. You must be getting 500K+ of subscription payments each month. Why will you not hire a UI developer? Clearly you don't have one in-house. I don't understand it.
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| [2017-09-12 03:44:14] |
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500K+ of subscription payments each month This is not even remotely close to even being true. Perhaps a very very tiny fraction.The user interface of Sierra Chart is fine and we are not open to any major changes. We are not going to be like Microsoft who is completely and totally botching their programs. There are serious consequences to any major changes and that is definitely not going to happen. Small incremental improvements where needed will happen over long periods of time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-12 03:45:37
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| [2017-09-12 04:00:18] |
| jimskin - Posts: 127 |
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That's really nice to hear from a develope's prospective. I think your monthly subscriptions more than cover some basic modern UI improvements. It's been mentioned hundreds of times. I'm currently looking at a 1995 candlestick chart which doesn't autosize when tiled and I'm paying $70+ per month. Why? You clearly have a good product but...(is it a family business or...)?
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| [2017-09-12 04:07:06] |
| jimskin - Posts: 127 |
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I've got it. There is only one developer and member of staff of SC. Germany, I think that's where your servers are located when I did an IP check. Nice one.
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| [2017-09-12 04:15:15] |
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We simply do not agree with your conclusions at all. This is not even true: I'm currently looking at a 1995 candlestick chart which doesn't autosize when tiled and I'm paying $70+ per month.
This is a completely untrue statement. The candlestick charts in Sierra Chart are very good. To associate them with a particular year makes no sense and has no logic in it. And furthermore the problem is, you have altered the scale from the default, and the behavior you are seeing is all by proper design and functionality. What you see happening is based upon how you have configured this chart. This has nothing to do with user interface improvements at all. Refer to the Chart Scale documentation here: Chart Scale and Scale Adjusting We also answered your other support request about this. And also most of that USD70 you are paying does not even come to us. It goes to the exchanges. We are just a money collector for them. USD24 comes to us less payment processing fees. You have not convinced us of anything here. And this is a recent comment we received: Just wanted to thank you guys for doing such a fantastic job on your software product.
It's really a thing of power and beauty. Far and away the best software I've used for trading. Your approach to keep the kernel small and fast and staying clear of the Microsoft traps and pitfalls - including not using the registry - and supporting user customization with smartly written ACSIL functions and almost as important extremely detailed and useful documentation. This is what I think makes you guys the best. I commend you on having an incredible team that does impeccable work and so I think it's appropriate on Labor day to say thanks for doing your job so incredibly well. Please don't change anything you're doing to "Modernize" your software so we can have pretty skins or other useless garbage. Hopefully you won't and I doubt you will because it's clear you've escaped from that claptrap. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-12 04:17:45
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| [2017-09-12 04:27:10] |
| jimskin - Posts: 127 |
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Ok, I can now see what the problem is. You are only developers and not traders. You are not currently seeing the platform from a traders prospective. Hire a Usabilty Lab. I give up. I just want to look at a modern chart and UI with a good data feed.
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| [2017-09-12 05:25:54] |
| Neo - Posts: 198 |
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@Jimskin I think the problem is you. The UI has a dated appearance, however, the functionality/ performance is brilliant. If you're trader then you should care more about functionality/ performance over looks, the last thing we want is a pretty UI with a performance hit. The appearance is the least important part( it's only good for sales & marketing). I think you're the one who isn't seeing things from a traders perspective. |
| [2017-09-12 12:10:24] |
| User553714 - Posts: 184 |
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SC, it's refreshing to hear your reply. I agree whole heartedly with the text you chose to quote as a reply. The software is simply brilliant, anybody that has spent the 1000's of hours to understand that from a very deep level wouldn't want to see much change at all other than ongoing improvements you are dedicated to delivering; keep up the great work and please keep the stability and speed of the software front and centre. Regards
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| [2018-02-28 01:45:06] |
| User840187 - Posts: 5 |
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100% behind SC as well. I own the pretty NinjaTrader 8, eSignal, Multicharts.NET, but keep using SC as it simply has EVERYTHING I need! As a trader you want good charts, a fast application with minimum resource usage and that's exactly what SC provides. Don't change anything guys, I couldn't care less if the button is grey or black with a pretty font. |
| [2018-02-28 02:51:30] |
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I couldn't care less if the button is grey or black with a pretty font. There are some user interface improvements coming and one near-term item that is planned is to support 16-bit characters so other extended characters can be used which is necessary for some languages like Chinese and Russian. This is coming near term. And the next item would be a consistent way in which settings dialogs are implemented. We do not think this particular change is going to be disruptive in any way. They will all have a standardized type of organization and be resizable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-28 02:52:38
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| [2018-02-28 10:20:55] |
| jimskin - Posts: 127 |
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Please ignore my comments above. SC is absolutely fine. I think it's great. The day before that post I had to watch my mother die horribly from cancer so I was slightly negative about whatever was infront of me at the time (it just happened to be SC). I hope that answers your comment Neo.
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