Support Board
Date/Time: Wed, 15 Jan 2025 12:37:15 +0000
Download Failed
View Count: 1336
| [2017-08-05 21:24:29] |
| BADGETT - Posts: 17 |
|
Today, when I try to download quotes for my chartbooks, I get "Download Failed" for my ETF/CEF chartbooks. I get the message using SC Data (All Services) and IB. I'm using release 1594, and I did not have the problem yesterday. I cleared the log and tried to download quotes for SPY. Software version: 1594 | 2017-08-05 17:33:27 Enabled for: Advanced Features. | 2017-08-05 17:33:27 Enabled for: Advanced Features 2. | 2017-08-05 17:33:27 Enabled for: Sierra Chart Historical Data Service. | 2017-08-05 17:33:27 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-08-05 17:33:27 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-08-05 17:33:27 Current selected Data/Trading service: SC Data - All Services | 2017-08-05 17:33:27 Chart Update Interval: 400 | 2017-08-05 17:33:27 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-08-05 17:33:27 2017-08-05 17:33:26 Local computer time | 2017-08-05 17:33:27 2017-08-05 22:33:26 Local computer time in UTC | 2017-08-05 17:33:27 2017-08-05 17:33:26 Local computer time in SC Time Zone | 2017-08-05 17:33:27 2017-08-05 21:57:44 Server time in UTC | 2017-08-05 17:33:27 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-08-05 17:33:27 Program path: C:\Sierra Chart\ | 2017-08-05 17:33:27 Data Files path: C:\Data\Sierra Chart\ | 2017-08-05 17:33:27 OS Version Number: 10.0 | 2017-08-05 17:33:27 Locale Setting: C | 2017-08-05 17:33:27 SPY Daily #2 | Reloading chart. | 2017-08-05 17:35:10 HD Request # 23 | Downloading Historical Daily chart data for SPY. Starting date: 2017-08-02. Service: equities.us | 2017-08-05 17:35:32 HD Request # 23 | Requesting historical Daily data for SPY starting at 2017-08-01 | 2017-08-05 17:35:32 HTTP connection to ds01.ddfplus.com:80 (23) | Creating socket. | 2017-08-05 17:35:32 HTTP connection to ds01.ddfplus.com:80 (23) | Connecting to IP: 8.18.161.123. | 2017-08-05 17:35:32 HD Request # 23 | Error downloading historical Daily data for SPY. Error executing query: User login failed | 2017-08-05 17:35:32 HD Request # 23 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPY | 2017-08-05 17:35:32 HD Request # 23 | Daily download COMPLETE for SPY. Completion time: 0s. Unique request ID: 22 | 2017-08-05 17:35:32 Removed historical data download ID 22 | 2017-08-05 17:35:32 SPY Daily #2 | Reloading chart. | 2017-08-05 17:35:32 HTTP connection to ds01.ddfplus.com:80 (23) | Socket gracefully closed by remote side. | 2017-08-05 17:36:37 HTTP connection to ds01.ddfplus.com:80 (23) | Received socket Close event | 2017-08-05 17:36:37 HTTP connection to ds01.ddfplus.com:80 (23) | Initiating close of socket by core. | 2017-08-05 17:36:37 HTTP connection to ds01.ddfplus.com:80 (23) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-08-05 17:36:37 HTTP connection to ds01.ddfplus.com:80 (23) | Closed. | 2017-08-05 17:36:37 Date Time Of Last Edit: 2017-08-05 22:42:15
|
| [2017-08-06 01:53:46] |
| |
|
We do see this issue and we are working on getting it resolved as soon as possible. Please allow until Sunday evening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-06 13:55:30] |
| |
|
This is now resolved. Restart Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-06 17:16:58] |
| BADGETT - Posts: 17 |
|
It is not resolved for me PLUS I'm having other strange issues with Sierra Chart. Since yesterday, some of my options were changed which I can reset, but that is frustrating. I just tried to download the pre-release to see if that would fix some problems, and it would not download. Is this related to the current access issues? This is getting really frustrating. For decades going back to DOS 3.0 days, I've put all "data" into a C:\Data folder including Sierra Chart. Now, I keep setting the option for Sierra Chart to load data from that folder, but it keeps reverting to C:\SierraChart\Data. From the log: Error creating the file folder: C:\Data\Sierra Chart. Windows error code 5: Access is denied. | 2017-08-06 12:35:25 * I've tried running Sierra Chart in admin mode, and I can copy/paste files in the Sierra Chart data folder with Windows Explorer. So, the "access is denied" seems to apply only for Sierra Chart. Date Time Of Last Edit: 2017-08-06 17:40:05
|
| [2017-08-06 19:54:47] |
| |
|
1. In regards to the historical data download failed error, follow the instructions here to perform a Forced Login procedure: Sierra Chart - Software Login Instructions: Forced Login You for sure should not have a problem after this. 2. Since yesterday, some of my options were changed which I can reset, but that is frustrating. Specifically what? The only options that would be reset upon an update of Sierra Chart, assuming you did that, would be the keyboard shortcuts for Advanced Custom Study buttons.3. I just tried to download the pre-release to see if that would fix some problems, and it would not download. Is this related to the current access issues? No, this is unrelated and we will fix this this hour. You do not need to update.4. I keep setting the option for Sierra Chart to load data from that folder, but it keeps reverting to C:\SierraChart\Data. You need to uncheck Global Settings >> General Settings >> Always use Data Folder within Main Folder5. From the log: Error creating the file folder: C:\Data\Sierra Chart. Windows error code 5: Access is denied. | 2017-08-06 12:35:25 Error Messages When Opening Files: Introduction Error Messages When Opening Files: Restricted File / Folder Security Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-06 21:03:35
|
| [2017-08-06 20:46:58] |
| BADGETT - Posts: 17 |
|
Problem resolved. It was the Internet security software. It changed on the same day the you experienced the issue that started this thread. Thank you.
|
| [2017-08-06 21:02:22] |
| |
|
OK very good. Also prerelease version 1595 is now available for download. That issue has been resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: