Support Board
Date/Time: Wed, 15 Jan 2025 15:23:56 +0000
Post From: Download Failed
| [2017-08-05 21:24:29] |
| BADGETT - Posts: 17 |
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Today, when I try to download quotes for my chartbooks, I get "Download Failed" for my ETF/CEF chartbooks. I get the message using SC Data (All Services) and IB. I'm using release 1594, and I did not have the problem yesterday. I cleared the log and tried to download quotes for SPY. Software version: 1594 | 2017-08-05 17:33:27 Enabled for: Advanced Features. | 2017-08-05 17:33:27 Enabled for: Advanced Features 2. | 2017-08-05 17:33:27 Enabled for: Sierra Chart Historical Data Service. | 2017-08-05 17:33:27 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-08-05 17:33:27 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-08-05 17:33:27 Current selected Data/Trading service: SC Data - All Services | 2017-08-05 17:33:27 Chart Update Interval: 400 | 2017-08-05 17:33:27 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-08-05 17:33:27 2017-08-05 17:33:26 Local computer time | 2017-08-05 17:33:27 2017-08-05 22:33:26 Local computer time in UTC | 2017-08-05 17:33:27 2017-08-05 17:33:26 Local computer time in SC Time Zone | 2017-08-05 17:33:27 2017-08-05 21:57:44 Server time in UTC | 2017-08-05 17:33:27 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-08-05 17:33:27 Program path: C:\Sierra Chart\ | 2017-08-05 17:33:27 Data Files path: C:\Data\Sierra Chart\ | 2017-08-05 17:33:27 OS Version Number: 10.0 | 2017-08-05 17:33:27 Locale Setting: C | 2017-08-05 17:33:27 SPY Daily #2 | Reloading chart. | 2017-08-05 17:35:10 HD Request # 23 | Downloading Historical Daily chart data for SPY. Starting date: 2017-08-02. Service: equities.us | 2017-08-05 17:35:32 HD Request # 23 | Requesting historical Daily data for SPY starting at 2017-08-01 | 2017-08-05 17:35:32 HTTP connection to ds01.ddfplus.com:80 (23) | Creating socket. | 2017-08-05 17:35:32 HTTP connection to ds01.ddfplus.com:80 (23) | Connecting to IP: 8.18.161.123. | 2017-08-05 17:35:32 HD Request # 23 | Error downloading historical Daily data for SPY. Error executing query: User login failed | 2017-08-05 17:35:32 HD Request # 23 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPY | 2017-08-05 17:35:32 HD Request # 23 | Daily download COMPLETE for SPY. Completion time: 0s. Unique request ID: 22 | 2017-08-05 17:35:32 Removed historical data download ID 22 | 2017-08-05 17:35:32 SPY Daily #2 | Reloading chart. | 2017-08-05 17:35:32 HTTP connection to ds01.ddfplus.com:80 (23) | Socket gracefully closed by remote side. | 2017-08-05 17:36:37 HTTP connection to ds01.ddfplus.com:80 (23) | Received socket Close event | 2017-08-05 17:36:37 HTTP connection to ds01.ddfplus.com:80 (23) | Initiating close of socket by core. | 2017-08-05 17:36:37 HTTP connection to ds01.ddfplus.com:80 (23) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-08-05 17:36:37 HTTP connection to ds01.ddfplus.com:80 (23) | Closed. | 2017-08-05 17:36:37 Date Time Of Last Edit: 2017-08-05 22:42:15
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