Support Board
Date/Time: Wed, 15 Jan 2025 16:17:00 +0000
Unable to install latest v1568 to Instance 2 folder
View Count: 1022
| [2017-07-04 18:53:42] |
| User327694 - Posts: 25 |
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Hi, When trying to update from v1545 to v1568, I get this in the log: Error moving C:\SierraChart\SierraChartInstance_2\DownloadedInstallationFiles\SierraChart.exe file to the folder C:\SierraChart\SierraChartInstance_2\. Windows error code 5: Access is denied. | 2017-07-04 I already have updated the main instance to v1568 without issue. Thanks |
| [2017-07-04 19:26:04] |
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You do not need to update the second instance It happens automatically when you start it again from the main instance. Just simply exit from it. And start it again from the main instance with File >> New Instance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-19 21:48:39] |
| User40085 - Posts: 10 |
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Dear Support, I am getting the same error, however I only have one instance installed. I am using the latest Windows 10. I have updated SC many times in the past and have not seen this error before. Can you please assist? Thanks. |
| [2017-07-19 22:09:49] |
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Can you copy and paste the error message here so we can look at it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-20 01:27:11] |
| User40085 - Posts: 10 |
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Hi Here is the installer log: Installer version: 6 | 2017-07-19 21:21:52 Not using proxy server settings. | 2017-07-19 21:21:55 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber | 2017-07-19 21:21:55 HTTPS connection to www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2017-07-19 21:21:55 HTTPS connection to www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. | 2017-07-19 21:21:55 HTTP Request: https://www.sierrachart.com/downloads/1586/FilesToDownload.txt | 2017-07-19 21:21:56 Not overwriting file since it exists: 2TargetsWithBEStop.twconfig | 2017-07-19 21:21:56 Not overwriting file since it exists: 2TargetsWithCommonStop.twconfig | 2017-07-19 21:21:56 Not overwriting file since it exists: ChartbookExample.cht | 2017-07-19 21:21:56 Not overwriting file since it exists: Clean Chart.stdycollct | 2017-07-19 21:21:56 Not overwriting file since it exists: EURUSD.dly | 2017-07-19 21:21:56 Not overwriting file since it exists: SimpleBracket.twconfig | 2017-07-19 21:21:56 HTTP Request: https://www.sierrachart.com/downloads/Common1557/FilesToDownload.txt | 2017-07-19 21:21:56 Starting request of files to install. | 2017-07-19 21:21:56 HTTP request: https://www.sierrachart.com/downloads/1586/SierraChart.exe | 2017-07-19 21:21:56 Received file: SierraChart.exe | 2017-07-19 21:21:57 Error moving C:\SierraChart\DownloadedInstallationFiles\SierraChart.exe file to the folder C:\SierraChart\. Windows error code 5: Access is denied. | 2017-07-19 21:21:57 Installation completed with errors. Refer to log. | 2017-07-19 21:21:57 HTTPS connection to www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2017-07-19 21:22:02 HTTPS connection to www.sierrachart.com:443 (1) | Received socket Close event | 2017-07-19 21:22:02 HTTPS connection to www.sierrachart.com:443 (1) | Initiating close of socket by core. | 2017-07-19 21:22:02 HTTPS connection to www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-19 21:22:02 HTTPS connection to www.sierrachart.com:443 (1) | Closed. | 2017-07-19 21:22:02 HTTPS connection to www.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. | 2017-07-19 21:23:04 HTTPS connection to www.sierrachart.com:443 (2) | Connecting to IP: 204.15.192.108. | 2017-07-19 21:23:04 Log has been sent to support. | 2017-07-19 21:23:04 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-07-19 21:23:09 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event | 2017-07-19 21:23:09 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-07-19 21:23:09 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-19 21:23:09 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-07-19 21:23:09 |
| [2017-07-20 01:33:50] |
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When the Sierra Chart installer is running, was Sierra Chart running at the same time? It needs to have been exited. If you did exit from Sierra Chart, then the only other conclusion is that this is caused by some security program on your system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-20 01:34:32
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