Support Board
Date/Time: Wed, 15 Jan 2025 18:37:13 +0000
Post From: Unable to install latest v1568 to Instance 2 folder
| [2017-07-20 01:27:11] |
| User40085 - Posts: 10 |
|
Hi Here is the installer log: Installer version: 6 | 2017-07-19 21:21:52 Not using proxy server settings. | 2017-07-19 21:21:55 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber | 2017-07-19 21:21:55 HTTPS connection to www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2017-07-19 21:21:55 HTTPS connection to www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. | 2017-07-19 21:21:55 HTTP Request: https://www.sierrachart.com/downloads/1586/FilesToDownload.txt | 2017-07-19 21:21:56 Not overwriting file since it exists: 2TargetsWithBEStop.twconfig | 2017-07-19 21:21:56 Not overwriting file since it exists: 2TargetsWithCommonStop.twconfig | 2017-07-19 21:21:56 Not overwriting file since it exists: ChartbookExample.cht | 2017-07-19 21:21:56 Not overwriting file since it exists: Clean Chart.stdycollct | 2017-07-19 21:21:56 Not overwriting file since it exists: EURUSD.dly | 2017-07-19 21:21:56 Not overwriting file since it exists: SimpleBracket.twconfig | 2017-07-19 21:21:56 HTTP Request: https://www.sierrachart.com/downloads/Common1557/FilesToDownload.txt | 2017-07-19 21:21:56 Starting request of files to install. | 2017-07-19 21:21:56 HTTP request: https://www.sierrachart.com/downloads/1586/SierraChart.exe | 2017-07-19 21:21:56 Received file: SierraChart.exe | 2017-07-19 21:21:57 Error moving C:\SierraChart\DownloadedInstallationFiles\SierraChart.exe file to the folder C:\SierraChart\. Windows error code 5: Access is denied. | 2017-07-19 21:21:57 Installation completed with errors. Refer to log. | 2017-07-19 21:21:57 HTTPS connection to www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2017-07-19 21:22:02 HTTPS connection to www.sierrachart.com:443 (1) | Received socket Close event | 2017-07-19 21:22:02 HTTPS connection to www.sierrachart.com:443 (1) | Initiating close of socket by core. | 2017-07-19 21:22:02 HTTPS connection to www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-19 21:22:02 HTTPS connection to www.sierrachart.com:443 (1) | Closed. | 2017-07-19 21:22:02 HTTPS connection to www.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. | 2017-07-19 21:23:04 HTTPS connection to www.sierrachart.com:443 (2) | Connecting to IP: 204.15.192.108. | 2017-07-19 21:23:04 Log has been sent to support. | 2017-07-19 21:23:04 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-07-19 21:23:09 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event | 2017-07-19 21:23:09 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-07-19 21:23:09 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-19 21:23:09 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-07-19 21:23:09 |