Support Board
Date/Time: Wed, 15 Jan 2025 13:43:11 +0000
Live Orders are not going through
View Count: 765
| [2017-06-26 20:59:16] |
| User800328 - Posts: 50 |
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Hi, I am a paid Seirra Chart user. I have been using simulated version so far for my practice. But, today, I am switching to Live with Transact Service. I followed every point mentioned in your documentation such as: 1. Switching to "Connection Type" to Live. 2. Unchecking the "Trade Simulation Mode On" 3. Checking the "Chart Trade On" But every time I issued a live order this morning, it was NOT going through. The Trade Log said this: Not requesting trade accounts from server because trading is Not supported by Server. I am attaching all the screenshots. I asked my Rep over at Tranact Futures and they said, everything is fine from their end and they are NOT seeing any orders coming from Seirra Chart. Can you please look into this issue ASAP. Appreciate your help. Date Time Of Last Edit: 2017-06-26 21:01:13
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| [2017-06-26 21:18:10] |
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TransAct trading was authorized on your account at this time: 2017-06-26 18:53:49UTC. You should be able to enter orders now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-26 21:19:17] |
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Refer to the prior post. If you still cannot submit orders, then follow the instructions here: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-26 21:46:57] |
| User800328 - Posts: 50 |
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Thank-you. I did check in the Forced Login Option and placed a Long test order. Can you please see if the orders are going through from SC side ? I placed a test order and after sometime I see this message Please see the screenshot attached. Is it fine ? |
| Image4.png / V - Attached On 2017-06-26 21:46:48 UTC - Size: 75.56 KB - 220 views |
| [2017-06-26 22:11:46] |
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No this is not fine. There clearly is a problem here. Could you try again. The problem may have been you submitted the order at a time when the TransAct system was not able to take an order during the CME maintenance time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-26 22:20:21] |
| User800328 - Posts: 50 |
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I just re sent a test order. Can you see if its ok. All I see is this: Please see attached.
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| Image6.png / V - Attached On 2017-06-26 22:20:12 UTC - Size: 40.61 KB - 273 views |
| [2017-06-26 23:18:53] |
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We will need to look at this with remote assistance. We will get back to you in a couple of hours. We are not sure why the TransAct server is not responding to the order submissions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-26 23:23:15] |
| User800328 - Posts: 50 |
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Please, thank-you. I really appreciate your help. My phone# (Removed). If you need to get together tomorrow AM PST(around 6:00 AM PST), I can also have the Transact Guy on the line. But he verified today for me that none of the orders were reaching the Transact Server. Date Time Of Last Edit: 2017-06-27 03:10:53
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| [2017-06-27 00:41:49] |
| User800328 - Posts: 50 |
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Please call me in 30 mins. Reaching home in 30 mins. We can have remote session then. Thanks MS |
| [2017-06-27 01:08:29] |
| User800328 - Posts: 50 |
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I am available now.
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| [2017-06-27 03:11:51] |
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We have resolved the problem. The issue was that TransAct was setting the Trade Account to 0 on an order rejection and that caused an order matching problem because we use safe order matching and verify the Trade Account and Symbol match.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-27 03:12:46] |
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And actually TransAct should have seen, that they were rejecting the order. The order was actually reaching the TransAct server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-27 03:13:01
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