Support Board
Date/Time: Wed, 15 Jan 2025 17:05:03 +0000
Post From: Live Orders are not going through
| [2017-06-26 20:59:16] |
| User800328 - Posts: 50 |
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Hi, I am a paid Seirra Chart user. I have been using simulated version so far for my practice. But, today, I am switching to Live with Transact Service. I followed every point mentioned in your documentation such as: 1. Switching to "Connection Type" to Live. 2. Unchecking the "Trade Simulation Mode On" 3. Checking the "Chart Trade On" But every time I issued a live order this morning, it was NOT going through. The Trade Log said this: Not requesting trade accounts from server because trading is Not supported by Server. I am attaching all the screenshots. I asked my Rep over at Tranact Futures and they said, everything is fine from their end and they are NOT seeing any orders coming from Seirra Chart. Can you please look into this issue ASAP. Appreciate your help. Date Time Of Last Edit: 2017-06-26 21:01:13
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