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error when entering and canceling order on GAIN

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[2017-06-26 13:58:10] #1 [Go To First Post]
red23 - Posts: 38
This is what I get when I enter an order. GAIN Capital FIX Trading: Error in received Execution Report <8> message. Failed to get the value for the Account <1> field. Field not found. \| 2017-06-26 06:54:46 FIX Message: 8=FIX.4.49=20635=834=2349=OEC52=20170626-13:54:5156=XXXXX6=014=017=OECFIX:636340203412204505:801837=NONE38=039=858=Object reference not set to an instance of an object.60=20170626-13:54:51.822150=8151=010=119 \| 2017-06-26 06:54:46 GAIN Capital FIX Trading: Error in received Execution Report <8> message. Failed to get the value for the Side <54> field. Field not found. \| 2017-06-26 06:54:46 FIX Message: 8=FIX.4.49=20635=834=2349=OEC52=20170626-13:54:5156=XXXXXX 6=014=017=OECFIX:636340203412204505:801837=NONE38=039=858=Object reference not set to an instance of an object.60=20170626-13:54:51.822150=8151=010=119 \| 2017-06-26 06:54:46 This is what I get when I try to cancel the order. GAIN Capital/OEC order update (Order reject). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 1964. Service Order ID: 9599. Symbol: GCLQ7 \| 2017-06-26 06:56:23 * GAIN Capital/OEC order update (Order reject). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 1965. Service Order ID: 9600. Symbol: GCLQ7 \| 2017-06-26 06:56:23 * GAIN Capital/OEC order update (Order reject). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 1966. Service Order ID: 9601. Symbol: GCLQ7 \| 2017-06-26 06:56:23 *

[2017-06-26 14:49:13] #2 [Go To First Post]
User99934 - Posts: 227
same problem!

[2017-06-26 14:52:11] #3 [Go To First Post]
User713688 - Posts: 25
SAME

[2017-06-26 14:53:16] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are contacting Gain Capital about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-06-26 15:15:17] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have contacted Gain Capital about these order issues with their FIX server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-26 15:17:44

[2017-06-26 17:18:13] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Apparently this problem is no longer occurring? Gain Capital has no idea about it at this time but it was certainly a problem on their FIX server. That is clear based upon the messages. There were three problems: Missing fields in execution reports. FIX server not accepting orders and not even responding to them. An error on their side indicating a reference was not sent to an object. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-06-26 17:19:11] #7 [Go To First Post]
User99934 - Posts: 227
Still not working.

[2017-06-26 17:27:24] #8 [Go To First Post]
red23 - Posts: 38
still same problem. submit order then cancelled - order get stuck as pending. disc and reconnected - same issue. Trading server did not acknowledge new order \| Symbol: GCLQ7 \| TradeAccount: \| InternalOrderID: 9603 \| 2017-06-26 10:23:29 * Trading server did not acknowledge new order \| Symbol: GCLQ7 \| TradeAccount: \| InternalOrderID: 9604 \| 2017-06-26 10:23:29 * Trading server did not acknowledge new order \| Symbol: GCLQ7 \| TradeAccount:\| InternalOrderID: 9605 \| 2017-06-26 10:23:29 * Requesting order status for non-responsive order. \| Symbol: GCLQ7 \| TradeAccount: \| InternalOrderID: 9608 \| 2017-06-26 10:24:47 * Requesting order status for non-responsive order. \| Symbol: GCLQ7 \| TradeAccount: InternalOrderID: 9609 \| 2017-06-26 10:24:47 * Requesting order status for non-responsive order. \| Symbol: GCLQ7 \| TradeAccount: \| InternalOrderID: 9607 \| 2017-06-26 10:24:58 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 9608. Service Order ID: (none). Symbol: GCLQ7 \| 2017-06-26 10:25:18 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 9609. Service Order ID: (none). Symbol: GCLQ7 \| 2017-06-26 10:25:18 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 9607. Service Order ID: (none). Symbol: GCLQ7 \| 2017-06-26 10:25:28 *

[2017-06-26 17:35:08] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK we need your Gain Capital Trade Account identifier. Tell us what it is through an account Support Ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-06-26 17:39:51] #10 [Go To First Post]
red23 - Posts: 38
ok i sent the account # I think I found the cause of it. seems to be an issue with executing orders on the 2nd instance of sierra chart. So the order works when inputted on the main sierra instance. the 2nd instance causes the hang up.

[2017-06-26 17:40:41] #11 [Go To First Post]
User99934 - Posts: 227
I sent account number.

[2017-06-26 17:42:39] #12 [Go To First Post]
red23 - Posts: 38
User99934, are you using multiple instances of sierra chart? Try executing on the main one

[2017-06-26 17:43:40] #13 [Go To First Post]
User99934 - Posts: 227
Just one instance.

[2017-06-26 17:44:26] #14 [Go To First Post]
User713688 - Posts: 25
I am using multiple. On my main I had issues and needed to reset my OCO orders. On my second still the same mess.

[2017-06-26 17:46:16] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I think I found the cause of it. seems to be an issue with executing orders on the 2nd instance of sierra chart. So the order works when inputted on the main sierra instance. the 2nd instance causes the hang up. We do not see how this issue would be caused by a sub instance of Sierra Chart. It is clear the root of these issues are with the Gain Capital FIX server. They have acknowledged it. It seems it has to do with server-side OCO and bracket orders. Disable those through Global Settings >> General Trade Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-26 17:47:36

[2017-06-26 17:49:08] #16 [Go To First Post]
red23 - Posts: 38
yes you are right. I put in an OCO order and now the orders are getting stuck again. The time that it worked I just put in a limit order.

[2017-06-26 17:49:16] #17 [Go To First Post]
User99934 - Posts: 227
GAIN support manager needs to subscribe to this board. There are often problems - often on Sunday evening. Please ask your broker to ask GAIN support to subscribe and monitor this board. Maybe we can have a GAIN only thread or something - let's do whatever Sierra Support suggests.

[2017-06-26 18:25:29] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Gain Capital says they are aware of the issue and will resolve it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-06-27 17:03:30] #19 [Go To First Post]
red23 - Posts: 38
Still having a similar issue with trailing stop. So part of the problem was fixed. But now the trigtrailstop limit stop order is stuck on my screen. Requesting order status for non-responsive order. \| Symbol: GCLQ7 \| TradeAccount: \| InternalOrderID: 2011 \| 2017-06-27 09:58:58 * Requesting order status for non-responsive order. \| Symbol: GCLQ7 \| TradeAccount: \| InternalOrderID: 2011 \| 2017-06-27 09:59:58 * Requesting order status for non-responsive order. \| Symbol: GCLQ7 \| TradeAccount: \| InternalOrderID: 2011 \| 2017-06-27 10:00:58 * Requesting order status for non-responsive order. \| Symbol: GCLQ7 \| TradeAccount: \| InternalOrderID: 2011 \| 2017-06-27 10:01:58 *

[2017-06-27 17:05:06] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Please contact your broker about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-05-07 18:16:18] #21 [Go To First Post]
AlexPereira - Posts: 197
Hi, I am trying out a gain oec, and I am getting the same error when using EURO FX and "trade and quote symbol" to a mini or micro. Disabling OCO does kinda solve the problem, but what seems to have really solved the problem was changing the "eurofx" 6EM symbol tick size to the mini or micro tick size. ( now server side oco works properly and orders don't fail ). ( so , 6EM tick size is 0.5, M6EM is 1.0, making 6EM tick size 1.0 makes everything work ). Is there a way to make this work without changing tick size of the 6EM symbol ? Date Time Of Last Edit: 2019-05-07 18:16:51

[2019-05-08 15:53:31] #22 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Tell us specifically what error you are getting. We do not look back at prior old posts. Refer to: Support Board Posting Information: Providing Lines From Trade Service Log The Tick Size of the chart is going to need to match the symbol actually being traded. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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