Support Board
Date/Time: Wed, 15 Jan 2025 06:42:00 +0000
Number Bars Jumping Around
View Count: 2304
| [2017-06-05 15:23:06] |
| Quantico - Posts: 45 |
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I made a one minute video for you because the snapshot is not going to let you see what is happening. I've tried everything I know to fix this with no success. This vid was taken at a time of slow volume. In heavy volume the scale will jump so far that the number bars will actually disappear from view. https://gyazo.com/7e919524684d3d7881d81b9314806432 |
| [2017-06-05 16:23:24] |
| Quantico - Posts: 45 |
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Here is the more extreme example where the scale expands dramatically and the bars totally go out of sight. Still in low volume conditions. In higher volume it is quite distracting as I have to drag the scale back into view quite frequently: https://gyazo.com/25eb251d9acb18e7dcbe46a92bfe1b45 I have tried locking the scale with no success. Date Time Of Last Edit: 2017-06-05 16:38:36
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| [2017-06-05 17:57:56] |
| Quantico - Posts: 45 |
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And now I get this. Number bars totally out of range and some odd number at the upper right on the price scale. And no, the chart is not scrolled. The bid/ask bars at the bottom are working. http://www.sierrachart.com/image.php?Image=1496685222584.png |
| [2017-06-05 18:22:35] |
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Follow the instructions here and make sure the Scale Range is set to Automatic. Do not use Constant Range with Auto centering: http://www.sierrachart.com/index.php?page=doc/Scaling.html#ResetScales And do not use this Scale option: http://www.sierrachart.com/index.php?page=doc/Scaling.html#ReduceInteractiveScaleRangePaddingOnNewHighLow This particular option is new. It may not always function correctly. We figure that is the reason for the unusual scale reading you have. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-05 18:23:11
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| [2017-06-05 18:59:57] |
| Quantico - Posts: 45 |
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I always use the automatic setting and have never had padding enabled. Thankfully I always save two instances of any chartbook so I can recover quickly. |
| [2017-06-05 19:06:16] |
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We really need to look at this with remote assistance. You should never have any problem like this and we have never seen anything like this before if what you are saying is correct in regards to the scale setting. It does appear as though you are using a Constant Range scale with auto centering. You can reset the scale with Chart >> Reset Scales. You do not have to rely upon another Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-05 19:11:35] |
| Quantico - Posts: 45 |
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Alright. Everything is stable now but if it happens again I will request remote assistance.
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| [2017-06-06 13:39:19] |
| Quantico - Posts: 45 |
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Alright, number bars are jumping this morning. Please email me a request for remote assistance at wahnehega at usa.com I will be here until 11 EST so if you can't do it before then we will have to do it another time. Thank you.
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| [2017-06-06 17:42:22] |
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We apologize we were not able to call you at that time. We were quite busy with another task. Just let us know when it happens again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-07 01:27:45] |
| Quantico - Posts: 45 |
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Feel free to call me at anytime up to one hour after the US market opens and you will see what is happening and can go over my settings. Its probably something very simple and obvious to you but has eluded me.
Date Time Of Last Edit: 2017-06-07 14:57:36
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| [2017-06-07 15:46:08] |
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We could call now and use remote assistance to look at the issue if it were present, but it is after the specified time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-07 15:58:58] |
| Quantico - Posts: 45 |
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I still have the same issue with constantly having to resize the DOM and the Number bars so yes I need assistance. Please schedule me for 6/8 after the US market open. |
| [2017-06-07 16:01:38] |
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It is difficult for us to call at that time. If there is a problem, it can occur at any time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-07 16:01:51
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| [2017-06-07 16:06:14] |
| Quantico - Posts: 45 |
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Yes, but I am not home at anytime, therwise I would have suggested that anytime is fine. My trading is confined to 2 hours in the morning and all day Mondays. If you want to schedule this for Monday next that will be fine.
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| [2017-06-07 16:20:01] |
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OK we thought of a better way we can do this. Attach your Chartbook here following the instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile And let us know what particular Chart Number the problem is with. The chart number is at the top line of the chart after the #. And if necessary we can also look at the problem on Monday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-07 16:20:46
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| [2017-06-08 02:01:29] |
| Quantico - Posts: 45 |
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Alright I followed the instructions and I hope this works. Also the DOM scale moves on its own and I continually have to expand it and move it. Date Time Of Last Edit: 2017-06-08 03:14:34
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Private File |
| [2017-06-08 04:47:06] |
| Quantico - Posts: 45 |
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Perhaps there is a clue in this snapshot of the ES mini which should be scaled in .25 increments but is instead expanded out in .02 increments. http://www.sierrachart.com/image.php?Image=1496897075960.png |
| [2017-06-08 05:59:35] |
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We have the Chartbook and will monitor it in the morning. Perhaps there is a clue in this snapshot of the ES mini which should be scaled in .25 increments but is instead expanded out in .02 increments. We do not see this. How do you come to this conclusion?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-08 08:09:50] |
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Also the DOM scale moves on its own and I continually have to expand it and move it. Chart Scale and Scale Adjusting: Constant Range (Scale Range) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-08 11:14:02] |
| Quantico - Posts: 45 |
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Perhaps the snapshots that the chart takes are not as valuable as you seem to imagine. Here is my snapshot of the .02 expanded out of range scale: https://gyazo.com/9a6461e910c16cf9f48107f93b335277 |
| [2017-06-08 19:02:23] |
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The chart Tick Size is not set correctly. Follow the instructions here to do that: Global Symbol Settings: Update/Apply Symbol Settings to Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-09 01:15:19] |
| Quantico - Posts: 45 |
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The chart tick size was set by default to .01 in the Global Symbol Settings Controls, so how is that my fault? All the symbols in that list are pre-set and if they are set wrongly they need to be reset on your end before the software is downloaded. I reset the ES?##-$INX tick to .25 so hopefully that is correct since after all the trouble I've had you couldn't be bothered to type more than one sentence in any post to help me out. If this is how you take care of paying customers I am not impressed. Why would it take you two weeks to tell me to check my tick size? Date Time Of Last Edit: 2017-06-09 01:29:56
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| [2017-06-09 01:38:32] |
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We are rather puzzled by your statements in post #23. The chart tick size was set by default to .01 in the Global Symbol Settings Controls, so how is that my fault?
We did not say this is your fault. We do not know how you come to that conclusion. But what we are pointing out is the Tick Size setting in Chart >> Chart Settings and linked to the documentation to change that according to the Global Symbol Settings. However, if the Tick Size for F.US.EP?## symbol was .01 in the Global Symbol Settings and that symbol was listed there, then somehow that must have been changed on your side. That is not how it is set by default. If it were incorrect, we would be having hundreds of reports about this. Anyway, at this point none of this is important. I reset the ES?##-$INX tick to .25 so hopefully that is correct since after all the trouble I've had you couldn't be bothered to type more than one sentence in any post to help me out. That is not the correct setting for that symbol. That is a premium symbol. That should be at .01. you couldn't be bothered to type more than one sentence in any post to help me out.
We do not understand what you mean by this. If you are referring to the late response, keep in mind we are very busy, we have already provided extensive help already, and we thought you were asking about the scale changes for the Numbers Bars study and we not had a chance to really review that. That is still under review. Everything is functioning normally, but because you have compressed to scale somewhat, scale changes may make the bars more difficult to read.Anyway, we think a new setting we have developed may help but that setting needs more work. If this is how you take care of paying customers I am not impressed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-09 01:40:22
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| [2017-06-09 01:57:19] |
| Quantico - Posts: 45 |
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Alright. I'm not sure how the tick size got changed. I was not even aware of that menu until now. Its been frustrating and I apologize for being short tempered. I like the software and hopefully that will take care of the problem. |
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