Support Board
Date/Time: Mon, 13 Jan 2025 05:45:18 +0000
Poloniex BTC/LTC data not updating
View Count: 2145
| [2017-04-10 13:35:18] |
| User65279 - Posts: 6 |
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Poloniex BTC/LTC data are not updating, please see the attached screenshot showing old data in Sierra, and latest data in web browser for comparison. Please note the green status in the top left of Sierra window, indicating active connection to the data source. I made subscription payment today, please refund the payment and cancel the subscription as I cannot use stale data for trading. Thank you. |
Attachment Deleted.  Screen Shot 2017-04-10 at 15.25.28.png / V - Attached On 2017-04-10 13:32:32 UTC - Size: 337.41 KB - 414 views |
| [2017-04-10 16:49:47] |
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For the record the Poloniex service is an external service to Sierra Chart. Sierra Chart does not maintain direct integration to Poloniex. So there could be problems with it at times. Are you still having a problem? We do see that symbol is updating in real-time now. We want you to go through the procedure here if you are still having a problem: http://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings If you still want a refund, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-10 16:52:23
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| [2017-04-10 17:26:20] |
| User65279 - Posts: 6 |
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Still experiencing the issue, restarting Sierra does not help. Downgrade from 1540 do 1410 prerelase does not help. It is like if the chart was frozen, the price in the vertical axis does not move, new candlesticks do not appear. The only way to get the graph data updated is to click Disconnect and then Connect. Attaching my chart .cht file and Sierra log file. Refund not needed if you will find the solution. |
Private File Private File |
| [2017-04-10 17:30:39] |
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We see what the problem is. Update to the latest "Prerelease" of Sierra Chart following the instructions here: http://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate After that is done set Global Settings >> Data/Trade Service Settings>> Service to Poloniex Crypto Currency Exchange-DTC. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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