Support Board
Date/Time: Sun, 12 Jan 2025 18:39:53 +0000
Incorrect data in Daily Charts for EUREX
View Count: 652
| [2017-03-09 07:14:41] |
| Meritus - Posts: 164 |
|
http://www.sierrachart.com/image.php?Image=1489043273629.png http://www.sierrachart.com/image.php?Image=1489043321412.png The first intraday chart shows the correct price range, the second daily chart shows a spike in todays price action which did not take place. This appeared yesterday also. I have tried deleting and downloading data, changing the contract from continuous to none etc. These incorrect prices in the daily charts is showing across Eurex bond futures (bund, OAT, buxl, etc) Please advise. If it helps I have attached the Message Log below. Cheers! Reading Internal Order ID file. | 2017-03-09 06:48:06 Reading Trade Orders file. | 2017-03-09 06:48:06 Reading Trade Positions file. | 2017-03-09 06:48:06 Software version: 1522 | 2017-03-09 06:48:06 Uses New Spreadsheets | 2017-03-09 06:48:06 Usage end date: 2017-04-13 | 2017-03-09 06:48:06 Enabled for: Advanced Features. | 2017-03-09 06:48:06 Enabled for: Sierra Chart Historical Data Service. | 2017-03-09 06:48:06 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-03-09 06:48:06 Enabled for: INDEXES_DATA_BARCHART | 2017-03-09 06:48:06 Enabled for: Eurex | 2017-03-09 06:48:06 Received 1 data feed usernames. | 2017-03-09 06:48:06 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-09 06:48:06 Current selected Data/Trading service: SC Data - All Services | 2017-03-09 06:48:06 Chart Update Interval: 800 | 2017-03-09 06:48:06 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2017-03-09 06:48:06 2017-03-09 06:48:10 Local computer time | 2017-03-09 06:48:06 2017-03-09 06:48:10 Local computer time in UTC | 2017-03-09 06:48:06 2017-03-09 06:48:10 Local computer time in SC Time Zone | 2017-03-09 06:48:06 2017-03-09 06:48:08 Server time in UTC | 2017-03-09 06:48:06 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-03-09 06:48:06 Program path: C:\SierraChart\ | 2017-03-09 06:48:06 Data Files path: C:\Users\capitaleast\Documents\New folder\SC2\ | 2017-03-09 06:48:06 OS Version Number: 6.2 | 2017-03-09 06:48:06 Locale Setting: C | 2017-03-09 06:48:06 (remaining Message Log removed) Date Time Of Last Edit: 2017-03-09 09:24:23
|
| [2017-03-09 08:21:36] |
| Meritus - Posts: 164 |
|
This is now resolved. I went to symbol settings / Updated from server / reconnect and it seemed to fix the issue Thanks |
| [2017-03-09 09:41:06] |
| |
|
We checked both the real-time data and historical data and we do not see this invalid value for that symbol for 2017-03-9. Therefore, the proper procedure to resolve the problem is section 2.2.0: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.2.0: General Information There is no need to update the Symbol Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-10 07:26:57] |
| Meritus - Posts: 164 |
|
You may have checked but I am still experiencing an issue. This morning Eurex bonds are once again showing on a daily chart, prices which have not traded indicating a spike over over 300 ticks in the first couple of minutes trading which is obviously wrong. I posted photos yesterday demonstrating the issue so I am baffled by your seeming insistence that there is no issue. I need this resolved. Again there is clearly an issue with the daily chart below: incorrect values for high and low which DO NOT SHOW ON INTRADAY CHART http://www.sierrachart.com/image.php?Image=1489130440333.png 2.2.3: Last Bar Continues to Have an Error......If you see incorrect values there with the prices or volume, you need to contact your Data or Trading service to have them correct the error.
Hence I am contacting you again asking to fix same |
| [2017-03-10 07:50:36] |
| |
|
I posted photos yesterday demonstrating the issue so I am baffled by your seeming insistence that there is no issue.
We stated what we saw at the moment we checked. We could see there was a problem earlier and we gave you instructions to resolve the issue.The invalid data is from the OpenFeed we get from Barchart. So we have to let them know about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-10 08:01:57] |
| Meritus - Posts: 164 |
|
Ok. When I connect/reconnect, reload and recalc, the daily chart momentarily erases the incorrect spike then after a second reverts back to showing the incorrect data. I have tried manually deleting the data as per the alternative solution but this too doesn't work and I still see the error. I have deleted and downloaded the data and this doesnt work. Your last post which I appreciate is the first time I have received acknowledgement that there is an issue which you are looking into. I have done all I can do but obviously I have to wait for you and Barchart to resolve this at your end which is frustrating as in the mean time I cannot use my charts. Do you have any idea of how long this will take. Thanks |
| [2017-03-10 08:22:44] |
| |
|
When I connect/reconnect, reload and recalc, the daily chart momentarily erases the incorrect spike then after a second reverts back to showing the incorrect data. I have tried manually deleting the data as per the alternative solution but this too doesn't work and I still see the error. I have deleted and downloaded the data and this doesnt work.
Yes this all makes sense being it is a data error in the current quote data.. Do you have any idea of how long this will take. Thanks
Based upon what we see, we believe it is going to require a programming change by Barchart which could take them a few days. So we expect the issue could continue into next week.We are preparing the detailed information about the issue now and sending it to Barchart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-10 23:24:39] |
| |
|
We did hear from Barchart and they have recognized the issue and will be resolving it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: