Support Board
Date/Time: Wed, 27 Nov 2024 09:25:12 +0000
My position and trade data is blank, yet I am in a trade as I did not place a closing order
View Count: 1827
| [2013-07-29 08:53:04] |
| cloudchartist - Posts: 32 |
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Connection issues - please review my message log which I sent. Thanks
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| [2013-07-29 09:53:25] |
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Do you have Trade >> Trade Simulation Mode On disabled? Do you see your correct position displayed on Trade >> Trade Orders and Positions >> Positions tab? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-29 13:07:06] |
| cloudchartist - Posts: 32 |
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No I do not
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| [2013-07-29 16:53:06] |
| cloudchartist - Posts: 32 |
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Can you guys call me? I have no Account field in my Data/Trade service Settings window
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| [2013-07-29 16:53:36] |
| cloudchartist - Posts: 32 |
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I think I need remote login 508-241-0056
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| [2013-07-29 17:01:50] |
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We do not call for these kinds of issues. We only provide telephone support in special cases. It is also not normally provided to users of free accounts. We would go broke providing that level of service for free accounts. So we are clear do you see your correct position displayed on Trade >> Trade Orders and Positions >> Positions tab? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-29 17:13:24
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| [2013-07-29 17:22:55] |
| cloudchartist - Posts: 32 |
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I can see the errors there yes. But not the trades I did last night or the position I entered and did not close this morning
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| [2013-07-29 19:19:39] |
| cloudchartist - Posts: 32 |
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This is time intensive guys. Please respond?
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| [2013-07-29 21:26:29] |
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We are not clear as to the meaning of your answer. Once again do you see your correct position displayed on Trade >> Trade Orders and Positions >> Positions tab? We are only referring to the Positions tab in no other tab.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-29 21:26:44
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| [2013-07-29 21:53:01] |
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One thing we have realized is that you may not have access to the trade accounts on your Top Step Trader username when connecting to CTS using the newest Sierra Chart versions. We have reported this issue to CTS and we are awaiting an answer. Most likely this is the source of the problem. So please be patient until we hear from CTS. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-29 23:31:09] |
| cloudchartist - Posts: 32 |
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Thank you. According to the Orders and Positions I have no open positions but it does show my rejected orders as mentioned above.
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| [2013-07-30 00:00:21] |
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We did hear from CTS. This problem should be resolved over the next few days. Hopefully sooner.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-30 00:24:40] |
| cloudchartist - Posts: 32 |
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ok thanks will I be contacted?
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| [2013-07-30 00:39:24] |
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No. Because we do not know when the change will be released. You just have to reconnect at least once a day using the Disconnect and Connect commands on the File menu and check the Trade Window to see if your trade account is listed. Refer to the attached image. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-30 00:39:50
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 TradeAccountSelection.png / V - Attached On 2013-07-30 00:39:17 UTC - Size: 4.32 KB - 486 views |
| [2013-07-30 19:44:35] |
| cloudchartist - Posts: 32 |
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Hello Again - CTS says they fix is done but won't be released until at least the weekend because the servers won't be taken down till then. Can you confirm this to be the case?
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| [2013-07-30 23:36:49] |
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If this is what CTS has told you, then you can trust that it is correct. We would not have any further information about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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