Support Board
Date/Time: Wed, 27 Nov 2024 11:44:29 +0000
Post From: My position and trade data is blank, yet I am in a trade as I did not place a closing order
| [2013-07-29 21:53:01] |
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One thing we have realized is that you may not have access to the trade accounts on your Top Step Trader username when connecting to CTS using the newest Sierra Chart versions. We have reported this issue to CTS and we are awaiting an answer. Most likely this is the source of the problem. So please be patient until we hear from CTS. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |