Support Board
Date/Time: Fri, 10 Jan 2025 19:56:09 +0000
data
View Count: 823
| [2016-10-03 14:17:31] |
| User672082 - Posts: 62 |
|
Hi. I am showing connected to data feed, but data not updating. |
| [2016-10-03 16:31:00] |
| |
|
What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. If you require real-time futures data, then refer to: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 19:26:45] |
| User672082 - Posts: 62 |
|
Everything was fine, I have my data package for CL and still have time left on it. A colleague also had data issues with sierra this am. I tried rebooting several times but nothing has helped. Data seems to be frozen at one specific price from early this am.
|
| [2016-10-03 19:35:03] |
| |
|
Who is your futures broker? Refer to this page: Is Historical and Real-time Futures Data Included? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-04 10:37:09] |
| User672082 - Posts: 62 |
|
I run and pay for data through Sierra. Tradestation is who I execute with at the moment
|
| [2016-10-04 10:54:47] |
| User672082 - Posts: 62 |
|
Could it be that I do not have the proper amount of funds in my account? I may not, by now, but when the issue started, I surely had several days left. Obviously I am not going to "re-up" until this is resolved. I need this issue resolved asap please. I have been w/o data now for a few days and that cannot stand. As I write this CLX16 is trading live at 48.41 at 5:51am in tradestation, Sierra charts frozen at 48.56 since yesterday. My overnight charts frozen as well.However, my RTH shows a last trade of 48.81. I really like Sierra and would hate to have to leave due to this issue not be handled in time. Thank you. My buddy who also had data issues yesterday with Sierra did a simple reboot of his platform and that was all it took. Not me...that didnt work.
|
| [2016-10-04 15:56:43] |
| |
|
Yes that is the problem. This is from the transaction log: Market Data Account: Barchart Account (*) has been flagged for cancellation at end of current billing period on the Barchart system. Reason for cancellation: Insufficient Balance.| Barchart result: OK
Your Services Balance is insufficient. Since you require NYMEX and do not have a supported trading account you will need to pay the 95 USD exchange fee + 35USD for the data feed. Your Services Balance is only 5 USD. Reactivate the data feed here: https://www.sierrachart.com/usercp.php?page=ExchangeDataFeedFeatures Also, there is not a need to rely upon us. You have full control over the data feed and also with making payments. Email messages were sent to your email address indicating the Services Balance was too low to renew the data feed and that it was canceled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-04 15:57:55
|
| [2016-10-04 17:03:23] |
| |
|
Here are the detailed setup instructions for the Sierra Chart Exchange Data Feed: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-04 17:03:35
|
| [2016-10-04 21:51:27] |
| |
|
We are making changes today to the information display for a user account so we will be aware if the SC Exchange Data Feed has been recently canceled on the user's account, so we can provide the proper answer right at the start. Otherwise, because there are so many sources of data Sierra Chart supports and so many configurations, it is hard for us to know exactly what the user requires. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: