Support Board
Date/Time: Fri, 10 Jan 2025 23:10:02 +0000
Post From: data
| [2016-10-04 15:56:43] |
| |
|
Yes that is the problem. This is from the transaction log: Market Data Account: Barchart Account (*) has been flagged for cancellation at end of current billing period on the Barchart system. Reason for cancellation: Insufficient Balance.| Barchart result: OK
Your Services Balance is insufficient. Since you require NYMEX and do not have a supported trading account you will need to pay the 95 USD exchange fee + 35USD for the data feed. Your Services Balance is only 5 USD. Reactivate the data feed here: https://www.sierrachart.com/usercp.php?page=ExchangeDataFeedFeatures Also, there is not a need to rely upon us. You have full control over the data feed and also with making payments. Email messages were sent to your email address indicating the Services Balance was too low to renew the data feed and that it was canceled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-04 15:57:55
|