Support Board
Date/Time: Fri, 10 Jan 2025 03:48:54 +0000
I cannot connect to the DATA FEED - GAIN / OEC
View Count: 1437
| [2016-08-24 14:00:11] |
| User678047 - Posts: 4 |
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Hello, help me please... Software version: 1455 | 2016-08-24 15:57:51 Uses New Spreadsheets | 2016-08-24 15:57:51 Usage end date: 2016-09-16 | 2016-08-24 15:57:51 Enabled for: Advanced Features. | 2016-08-24 15:57:51 Enabled for: Sierra Chart Historical Data Service. | 2016-08-24 15:57:51 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-08-24 15:57:51 Current selected Data/Trading service: GAIN Capital/OEC | 2016-08-24 15:57:51 Chart Update Interval: 500 | 2016-08-24 15:57:51 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-08-24 15:57:51 2016-08-24 15:57:51 Local computer time | 2016-08-24 15:57:51 2016-08-24 13:57:51 Local computer time in UTC | 2016-08-24 15:57:51 2016-08-24 15:57:51 Local computer time in SC Time Zone | 2016-08-24 15:57:51 2016-08-24 13:54:39 Server time in UTC | 2016-08-24 15:57:51 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-08-24 15:57:51 Program path: C:\SierraChart\ | 2016-08-24 15:57:51 Data Files path: C:\SierraChart\Data\ | 2016-08-24 15:57:51 OS Version Number: 6.2 | 2016-08-24 15:57:51 Locale Setting: C | 2016-08-24 15:57:51 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-08-24 15:57:57 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-08-24 15:57:57 GainCapital FIX Trading socket (16) | Connected. | 2016-08-24 15:57:57 GainCapital FIX Trading socket (16) | Starting TLS 1.2 connection. | 2016-08-24 15:57:57 GainCapital FIX Trading socket (16) | SSL connection established. | 2016-08-24 15:57:57 GainCapital FIX Trading: Sending the Logon message. | 2016-08-24 15:57:57 GainCapital FIX Trading: Sent heartbeat to server. | 2016-08-24 15:58:28 Service connection timed out. Will disconnect and retry. | 2016-08-24 15:58:57 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-08-24 15:58:57 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-08-24 15:58:57 GainCapital FIX Trading: DisconnectFIX called. | 2016-08-24 15:58:57 GainCapital FIX Trading: Sending a Logout message. | 2016-08-24 15:58:57 GAIN Capital/OEC | Disconnected. | 2016-08-24 15:58:57 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-08-24 15:58:57 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-08-24 15:59:00 GainCapital FIX Trading: Unable to connect. The last connection is still in the process of logging out. | 2016-08-24 15:59:00 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-08-24 15:59:00 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-08-24 15:59:00 GainCapital FIX Trading: DisconnectFIX called. | 2016-08-24 15:59:00 GAIN Capital/OEC | Disconnected. | 2016-08-24 15:59:00 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-08-24 15:59:00 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2016-08-24 15:59:01 * GainCapital FIX Trading socket (16) | SSL shutdown indicates not able to send 'close notify'. | 2016-08-24 15:59:01 GainCapital FIX Trading socket (16) | SSL has been shut down. | 2016-08-24 15:59:01 GainCapital FIX Trading socket (16) | SSL object has been freed. SSL state is now disconnected. | 2016-08-24 15:59:01 GainCapital FIX Trading socket (16) | Shutdown and closed. | 2016-08-24 15:59:01 GAIN Capital/OEC | Disconnected from the trading server. | 2016-08-24 15:59:01 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-08-24 15:59:03 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-08-24 15:59:03 GainCapital FIX Trading socket (18) | Connected. | 2016-08-24 15:59:03 GainCapital FIX Trading socket (18) | Starting TLS 1.2 connection. | 2016-08-24 15:59:03 GainCapital FIX Trading socket (18) | SSL connection established. | 2016-08-24 15:59:03 GainCapital FIX Trading: Sending the Logon message. | 2016-08-24 15:59:04 |
| [2016-08-24 16:04:22] |
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These are the relevant messages: GainCapital FIX Trading: Sending the Logon message. | 2016-08-24 15:57:57 GainCapital FIX Trading: Sent heartbeat to server. | 2016-08-24 15:58:28 Service connection timed out. Will disconnect and retry. | 2016-08-24 15:58:57 * The OEC server is not responding. Are you still having a problem connecting? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-25 07:14:51] |
| User678047 - Posts: 4 |
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I have no problem with the connection. I tried connect from three different PCs in different internet providers. Which can be issue ? |
| [2016-08-25 07:32:32] |
| User678047 - Posts: 4 |
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I connect to the account via SOL platform or from mobile application ordinarily. Sierra chart I used every day - routinely - , but the last two days I can not connect. From log files is apparent that there is a problém with OEC server ? I did not change any settings. |
| [2016-08-25 07:41:41] |
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Could you provide us the current Message Log again to see if there has been any change. Based upon what we see here, the Gain Capital/OEC server is just not responding to the logon request: GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-08-24 15:57:57 GainCapital FIX Trading socket (16) | Connected. | 2016-08-24 15:57:57 GainCapital FIX Trading socket (16) | Starting TLS 1.2 connection. | 2016-08-24 15:57:57 GainCapital FIX Trading socket (16) | SSL connection established. | 2016-08-24 15:57:57 GainCapital FIX Trading: Sending the Logon message. | 2016-08-24 15:57:57 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-25 08:01:59] |
| User678047 - Posts: 4 |
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Software version: 1455 | 2016-08-25 09:57:38 Uses New Spreadsheets | 2016-08-25 09:57:38 Usage end date: 2016-09-16 | 2016-08-25 09:57:38 Enabled for: Advanced Features. | 2016-08-25 09:57:38 Enabled for: Sierra Chart Historical Data Service. | 2016-08-25 09:57:38 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-08-25 09:57:38 Current selected Data/Trading service: GAIN Capital/OEC | 2016-08-25 09:57:38 Chart Update Interval: 500 | 2016-08-25 09:57:38 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-08-25 09:57:38 2016-08-25 09:57:37 Local computer time | 2016-08-25 09:57:38 2016-08-25 07:57:37 Local computer time in UTC | 2016-08-25 09:57:38 2016-08-25 09:57:37 Local computer time in SC Time Zone | 2016-08-25 09:57:38 2016-08-25 07:11:12 Server time in UTC | 2016-08-25 09:57:38 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-08-25 09:57:38 Program path: C:\SierraChart\ | 2016-08-25 09:57:38 Data Files path: C:\SierraChart\Data\ | 2016-08-25 09:57:38 OS Version Number: 6.2 | 2016-08-25 09:57:38 Locale Setting: C | 2016-08-25 09:57:38 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2016-08-25 09:57:40 * GainCapital FIX Trading socket (58) | SSL shutdown indicates not able to send 'close notify'. | 2016-08-25 09:57:40 GainCapital FIX Trading socket (58) | SSL has been shut down. | 2016-08-25 09:57:40 GainCapital FIX Trading socket (58) | SSL object has been freed. SSL state is now disconnected. | 2016-08-25 09:57:40 GainCapital FIX Trading socket (58) | Shutdown and closed. | 2016-08-25 09:57:40 GAIN Capital/OEC | Disconnected from the trading server. | 2016-08-25 09:57:40 File >> Disconnect selected. | 2016-08-25 09:58:19 GAIN Capital/OEC | Disconnected. | 2016-08-25 09:58:19 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-08-25 09:59:38 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-08-25 09:59:38 GainCapital FIX Trading socket (61) | Connected. | 2016-08-25 09:59:38 GainCapital FIX Trading socket (61) | Starting TLS 1.2 connection. | 2016-08-25 09:59:38 GainCapital FIX Trading socket (61) | SSL connection established. | 2016-08-25 09:59:39 GainCapital FIX Trading: Sending the Logon message. | 2016-08-25 09:59:39 GainCapital FIX Trading: Sent heartbeat to server. | 2016-08-25 10:00:08 Service connection timed out. Will disconnect and retry. | 2016-08-25 10:00:38 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-08-25 10:00:38 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-08-25 10:00:38 GainCapital FIX Trading: DisconnectFIX called. | 2016-08-25 10:00:38 GainCapital FIX Trading: Sending a Logout message. | 2016-08-25 10:00:38 GAIN Capital/OEC | Disconnected. | 2016-08-25 10:00:38 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-08-25 10:00:38 |
| [2016-08-25 08:25:17] |
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Contact us through an Account Support Ticket and provide us your Gain Capital username: https://www.sierrachart.com/usercp.php?page=SupportTickets We will then contact them about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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