Support Board
Date/Time: Wed, 08 Jan 2025 18:04:17 +0000
No response to server ping request sent 29 seconds ago
View Count: 792
| [2016-07-14 15:18:55] |
| User785638 - Posts: 4 |
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Hello, Could you please advise whom do I have to talk to (my broker or data feed provider) as I'm constantly receiving this message (in my message log): CQG WebAPI | CQG User message | Log: No response to server ping request sent 29 seconds ago. | Source: Web API Server | 2016-07-14 10:00:48 * CQG WebAPI | CQG User message | Log: No response to server ping request sent 29 seconds ago. | Source: Web API Server | 2016-07-14 10:11:51 * thank you |
| [2016-07-14 16:39:23] |
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Provide us the complete Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will ask CQG about this. But we suspect nothing is going to get resolved. So long as it is not causing a problem you can disregard it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-15 01:41:27] |
| User785638 - Posts: 4 |
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I suspect it is causing a problem as I was unable to cancel a limit order, which eventually got executed and I needed to flatten it. Unfortunatelly I don't have message log saved from yesterday as my computer rebooted last night. If there is a way to retrive a message log data from previous day please advise. Thank you |
| [2016-07-15 06:05:23] |
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Yes, that definitely is a problem. No there is not a way to retrieve a Message Log From a previous Sierra Chart session unless you have Global Settings >> General Settings >>Save Message Log to File enabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-15 13:15:00] |
| User785638 - Posts: 4 |
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Can a Trade Activity Log be of any help in dealing with the issue? Because it has indication of the same probelm e.g. <Order 2016-07-14 08:35:08.780 F.US.CLEQ16 Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order 9208 Limit 1 Sell 45.45 Order Sent 92787 Open>, I can email it to the SC support. Thank you |
| [2016-07-15 13:39:03] |
| User785638 - Posts: 4 |
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It is happening again: Trade Activity Log: File read result: 15622 records inserted. 169 records filtered. | 2016-07-14 20:22:28 Trade Activity Log: File date-time limits: Sim records date-time limit is 2016-06-30 00:00:00. Non-sim records date-time limit is 2016-04-13 00:00:00. Non-sim fill record date-time limit is 2015-07-16 00:00:00. | 2016-07-14 20:22:28 CQG WebAPI | Sending positions subscribe request. RequestID=214291 | 2016-07-14 20:22:49 CQG WebAPI | Sending orders subscribe request. RequestID=214292 | 2016-07-14 20:22:49 CQG WebAPI | Sending positions unsubscribe request. RequestID=214291 | 2016-07-15 00:22:32 CQG WebAPI | Sending positions subscribe request. RequestID=214299 | 2016-07-15 00:22:32 CQG WebAPI | Sending orders unsubscribe request. RequestID=214292 | 2016-07-15 00:22:32 CQG WebAPI | Sending orders subscribe request. RequestID=214300 | 2016-07-15 00:22:32 CQG WebAPI | Sending positions subscribe request. RequestID=214309 | 2016-07-15 01:22:47 CQG WebAPI | Sending orders subscribe request. RequestID=214310 | 2016-07-15 01:22:47 CQG WebAPI | Sending positions unsubscribe request. RequestID=214309 | 2016-07-15 04:22:32 CQG WebAPI | Sending positions subscribe request. RequestID=214312 | 2016-07-15 04:22:32 CQG WebAPI | Sending orders unsubscribe request. RequestID=214310 | 2016-07-15 04:22:32 CQG WebAPI | Sending orders subscribe request. RequestID=214313 | 2016-07-15 04:22:32 CQG WebAPI | Sending positions unsubscribe request. RequestID=214312 | 2016-07-15 08:22:32 CQG WebAPI | Sending positions subscribe request. RequestID=214315 | 2016-07-15 08:22:32 CQG WebAPI | Sending orders unsubscribe request. RequestID=214313 | 2016-07-15 08:22:32 CQG WebAPI | Sending orders subscribe request. RequestID=214316 | 2016-07-15 08:22:32 CQG WebAPI | CQG User message | Log: No response to server ping request sent 29 seconds ago. | Source: Web API Server | 2016-07-15 08:30:46 * CQG WebAPI | CQG User message | Log: No response to server ping request sent 29 seconds ago. | Source: Web API Server | 2016-07-15 08:32:10 * CQG WebAPI | CQG User message | Log: No response to server ping request sent 29 seconds ago. | Source: Web API Server | 2016-07-15 08:34:39 * CQG WebAPI | Sending positions subscribe request. RequestID=214325 | 2016-07-15 08:34:53 CQG WebAPI | Sending orders subscribe request. RequestID=214326 | 2016-07-15 08:34:53 CQG WebAPI | CQG User message | Log: No response to server ping request sent 29 seconds ago. | Source: Web API Server | 2016-07-15 08:37:35 * |
| [2016-07-15 17:33:42] |
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Provide a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then let CQG know about this. It looks as though there is a connectivity problem to the CQG server. There is nothing we can do about this ourselves. CQG may not be able to help with this either if this is a connectivity problem on your side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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