Support Board
Date/Time: Thu, 21 Nov 2024 17:40:00 +0000
Can't log Via my Transact Demo account
View Count: 3054
| [2013-03-28 17:28:10] |
| golan_82 - Posts: 24 |
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Software version: 959 | 2013-03-28 19:27:23 Current Service Package: 5 | 2013-03-28 19:27:23 Usage end date: 2013-04-25 | 2013-03-28 19:27:23 Sierra Chart Historical Data Service is included. | 2013-03-28 19:27:23 Active service: TransAct | 2013-03-28 19:27:23 Time Zone: +02:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2013-03-28 19:27:23 2013-03-28 19:27:23 Local computer clock time | 2013-03-28 19:27:23 2013-03-28 17:27:23 GMT time | 2013-03-28 19:27:23 2013-03-28 19:27:23 Time zone adjusted time | 2013-03-28 19:27:23 Time difference to server time: 1 seconds. | 2013-03-28 19:27:23 Program path: C:\SierraChart\ | 2013-03-28 19:27:23 Data Files path: C:\SierraChart\Data\ | 2013-03-28 19:27:23 OS Version Number: 6.1 | 2013-03-28 19:27:23 Connecting to TransAct... | 2013-03-28 19:27:29 TransAct API Version: | 2013-03-28 19:27:29 TransAct Service - Unable to connect to TransAct (Validate User). TransAct error: (57) This VendorID is Disabled | 2013-03-28 19:27:30 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-03-28 19:27:30 To prevent further connection attempts, select File >> Disconnect. | 2013-03-28 19:27:30 TransAct Service: Disconnected. | 2013-03-28 19:27:30 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-03-28 19:27:30 |
| [2013-03-28 19:46:28] |
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Please contact TransAct support or your broker this error: TransAct Service - Unable to connect to TransAct (Validate User). TransAct error: (57) This VendorID is Disabled | 2013-03-28 19:27:30 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-03-29 05:20:17] |
| golan_82 - Posts: 24 |
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They don't know how to help me
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| [2013-03-29 09:06:10] |
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Did you contact your broker about this? What did they specifically tell you?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-03-29 15:30:57] |
| golan_82 - Posts: 24 |
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They told me to upgrade the software , which I did , but it didn't help the link to the upgrade is this : http://www.tfutures.com/download.htm |
| [2013-03-29 15:33:06] |
| golan_82 - Posts: 24 |
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I Should say that I can login only through the Transact software . which opens the sierrachart automatically , but not through Sierra alone , As I did before
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| [2013-03-29 22:07:14] |
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So you just have a demo account with TransAct? Do you have a live funded account with them?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-03-29 22:11:46] |
| golan_82 - Posts: 24 |
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yes..I have a real account , but it's not active now for lack in money there so I'm using demo account , which always was fine , till the upgrade they made |
| [2013-04-01 19:15:40] |
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We have an answer from TransAct about this. In the case of when you want to use a TransAct demo account with Sierra Chart, you need to use Sierra Chart through the TransAct AT version. The reason they did this has to do with security reasons. You can use a TransAct live account with your own Sierra Chart account separate from the TransAct AT version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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