Support Board
Date/Time: Fri, 27 Dec 2024 00:23:51 +0000
"open trade window for chart"
View Count: 1335
| [2016-03-21 21:09:58] |
| rccvelo - Posts: 18 |
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Hi. Under the "trade" tab on my charts, when I click on "Open Trade Window For Chart", the chart disappears. It is not minimized, nor does it move to somewhere else on my computer display, it just vanishes. Thank you.
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| [2016-03-21 21:40:33] |
| rccvelo - Posts: 18 |
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Hi. I just updated Sierra Chart from 1382 to 1385, and that solved the problem with the disappearing chart when I would click on "Open Trade Window For Chart". Thank you.
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| [2016-03-21 22:31:58] |
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Refer to: https://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#OpeningTradeWindow You need to use Chart >> Reset Child Windows. Updating Sierra Chart would not have changed anything in regards to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-21 22:32:31
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| [2016-03-22 15:59:42] |
| rccvelo - Posts: 18 |
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Hi. I did the Reset Child Windows but that also made the charts disappear. However, I fixed the problem by installing a previous version... 1377. Then, when I updated back to the current version, 1385, the problem remained resolved, with the charts not disappearing. However... when I was originally running version 1385, besides the charts disappearing, the "Orders and Position" window also disappeared. Even when I went back to version 1377, the "Orders and Position" window was still missing... and even when I reinstalled the current version, 1385, the "Orders and Position" was still missing... and the check mark has always been checked under the "trade" tab for "Show Orders and Position"... How do I get the "Orders and Position" window back? Thank you. |
| [2016-03-22 16:57:28] |
| rccvelo - Posts: 18 |
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Hi. The "Orders and Position" window is still missing, but, you can forget what I said in my most recent previous post about the chart windows not disappearing... they disappeared again... No matter which version I installed... 1377, 1382, 1385... they all did it, but, only after I would exit and reopen Sierra Chart. i.e. after first installing any of the versions, the charts worked, with no disappearing, but, when I exited Sierra Chart, whether I saved or did not save, and then reopened Sierra Chart, the vanishing chart windows problem returned... and as I stated at the start of this post, the "Orders and Position" window has never appeared, neither before or after a restart or reinstallation. Thank you.
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| [2016-03-22 18:58:55] |
| rccvelo - Posts: 18 |
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Hi. Is there anyone there who can help me restore my Orders and Position window, so I can continue trading? Thank you.
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| [2016-03-22 19:02:56] |
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You have a system problem apparently. We recommend that you restart your computer. This is definitely not related to any particular Sierra Chart version. That is with certainty. There is no reason to be going back to earlier versions. This is not going to change anything. You also need to select Window >> Reset Windows to set these windows to a default position. To open the Orders and Positions window select Trade >> Trade Orders and Positions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-03-22 19:08:03] |
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To be clear, based upon what we are reading, a significant part of the problem is a system problem on your side. Usually this is the result of having too many windows open. None of this is due to issues within Sierra Chart. But what you can do in Sierra Chart is select the Window >> Reset Windows command if a window is offscreen. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-04 00:57:35] |
| rccvelo - Posts: 18 |
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Hi. The following information, problem, and solution can be passed along to anyone else experiencing the same issues I was having, which have now been resolved... I believe I have fixed the problem of the chart windows, and other windows, closing and irretrievably disappearing when I click on "Reset Child Windows" under the "Chart" tab, and or, when I click on the "Open Trade Window For Chart" under the "Trade" tab... Based on your suggestion that this problem was a "system problem" on my side, and I not being able to figure it out, just for the heck of it, I decided to try and open Sierra Chart on my laptop computer, and surprisingly, when I did, I experienced no "disappearing windows" problems... hmmm... This still did not help me with my desktop computer, which was a two monitor setup, and running Windows 7 and Nvidia Quadro NVS 290 GPU... Therefore, since my desktop computer was over seven years old, I thought that maybe I was experiencing this problem due to the age of my PC, and it's inability to run Sierra Chart correctly, for some unknown internal system reason... so I purchased another computer... It is also running Windows 7, and the GPU is Nvidia Quadro NVS 295... As I was setting up my computer, I decided to run Sierra Chart, at first, on just one monitor, as Sierra Chart seemed to function flawlessly when I ran it on my laptop computer, and did so even with all the windows and charts crammed onto one screen that were previously running on two monitor screens on my old PC. When I did indeed run all my windows and charts on a single monitor of my new PC, Sierra Chart worked perfectly... i.e. no disappearing charts or windows... hmmm... When I finally did hook up my second monitor and opened up Sierra Chart, with my charts and windows spread out over two monitors, the "disappearing" problem returned... hmmm... I am not by any means a computer expert, but I thought that hopefully, it was perhaps something as simple as the way the Nvidia software was "set up" to run on the two monitors, and so I went into the Nvidia nView Desktop Manager, and into the setup wizard, then into the "Profiles", and instead of using the "default" choice that was highlighted, I chose the "finance" choice... When I saved and exited and restarted my computer... (drum roll)... the problem was solved!... Yay!!!... Because you folks are computer experts there at Sierra Chart, maybe you know "why" this fixed my problem, by what I did... and so far, it is still working flawlessly... The only other information that I can pass along to you as to why this problem began in the first place is that... as you can see in my account, I have been running Sierra Chart for many months now, with no problems until this "disappearing" problem occurred a few weeks ago, and, now that I am thinking back, that was also just about the same time that I did a "driver update" on the Nvidia website, and so maybe Nvidia's "update" is possibly the "change" to my system that caused the problem, which is now a problem no more... Anyway, I wanted to thank you for your timely responses to my problems... and now I can continue using Sierra Chart again, which is by far the best trading software I have ever used. Thanks. Date Time Of Last Edit: 2016-04-04 02:24:21
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| [2016-04-04 02:25:06] |
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We broke up the one large paragraph in your posting into smaller paragraphs to make it easier to read. Because you folks are computer experts there at Sierra Chart, maybe you know "why" this fixed my problem, by what I did..
We do not know why. Only the driver developer can explain this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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