Support Board
Date/Time: Sat, 28 Dec 2024 23:54:14 +0000
connection
View Count: 784
| [2016-02-01 12:48:14] |
| User160670 - Posts: 19 |
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hi there. i would like to know if i can get a remote assistance with trying and resolve connection issues. i tried doing it my self but not a computer savvy. thanks
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| [2016-02-01 13:42:55] |
| User116565 - Posts: 1 |
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looking to get some guidance/direction on getting connected.
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| [2016-02-01 15:51:52] |
| User160670 - Posts: 19 |
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im already using sierra but latly having problems to connect.
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| [2016-02-01 16:37:18] |
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What Data or Trading service are you using or do you wish to use? See this page for the list: http://www.sierrachart.com/index.php?page=data.php&CAID=def Or, select "Global Settings >> Data/Trade Service Settings". What is the "Service" at the top left set to? Or, if you heard about Sierra Chart from a trading/broker service and want to use their service with Sierra Chart, tell us which one you were referred from. Sierra Chart Support |
| [2016-02-01 16:53:23] |
| User160670 - Posts: 19 |
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i use rithmic for the last few years
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| [2016-02-01 17:38:23] |
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These are the relevant messages: Rithmic Trading | Message from server: Server Alert: Intraday History Connection - Heartbeat has been quiet for 43.393 seconds. | 2016-02-01 12:15:38 Rithmic Trading | Message from server: Server Alert: Intraday History Connection - Heartbeat has been quiet for 63.394 seconds. | 2016-02-01 12:15:58 Rithmic Trading | Message from server: Server Alert: Market Data Connection - Heartbeat has been quiet for 45.681 seconds. | 2016-02-01 12:16:14 Rithmic Trading | Message from server: Server Alert: Intraday History Connection - Heartbeat has been quiet for 83.394 seconds. | 2016-02-01 12:16:18 It is impossible for us to say exactly where the problem is. Clearly there is some connectivity problem. Refer to help topic 1.2 here: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 We recommend disabling all firewall software on your computer other than the Windows firewall. If you need further help, you must have your broker put you in contact with Rithmic support about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-02 16:25:50] |
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From User: hi. i contacted rithmic and that was their response about the connection issues: "The connection is being dropped due to missed heart beats. You might want to try connecting to our European servers. Please contact SierraCharts for instructions on how to set that up"so, what should we do next? my connection is braking all the time. thanks.
Sierra Chart Support |
| [2016-02-02 16:28:41] |
| User160670 - Posts: 19 |
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hope that not a response....
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| [2016-02-02 18:35:22] |
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Select Global Settings >> Data/Trade Service Settings. Set the Connection Details >> Server to "Rithmic 01-Europe". Follow the instructions here to reconnect to the data feed: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-03 12:32:55] |
| User160670 - Posts: 19 |
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i still have the same issues of not being connected or disconnecting with both us server and europe server.please,please,please.... help. you can reach me om skype:shayke73 for remote assistance. sending the log copy: Software version: 1354 | 2016-02-03 07:23:17 Uses New Spreadsheets | 2016-02-03 07:23:17 Usage end date: 2016-03-06 | 2016-02-03 07:23:17 Enabled for: Advanced Features. | 2016-02-03 07:23:17 Enabled for: Advanced Features 2. | 2016-02-03 07:23:17 Enabled for: Sierra Chart Historical Data Service. | 2016-02-03 07:23:17 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-03 07:23:17 Current selected Data/Trading service: Rithmic Trading | 2016-02-03 07:23:17 Chart Update Interval: 10 | 2016-02-03 07:23:17 Data/Trade Service Settings automatically set. | 2016-02-03 07:23:17 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-03 07:23:17 2016-02-03 07:23:17 Local computer time | 2016-02-03 07:23:17 2016-02-03 12:23:17 Local computer time in UTC | 2016-02-03 07:23:17 2016-02-03 07:23:17 Local computer time in SC Time Zone | 2016-02-03 07:23:17 2016-02-03 12:23:12 Server time in UTC | 2016-02-03 07:23:17 Local computer UTC time and Server UTC time difference: 4 seconds. | 2016-02-03 07:23:17 Program path: C:\SierraChart\ | 2016-02-03 07:23:17 Data Files path: C:\SierraChart\Data\ | 2016-02-03 07:23:17 OS Version Number: 6.1 | 2016-02-03 07:23:17 Locale Information: C | 2016-02-03 07:23:17 Checking for new symbol settings for rim | 2016-02-03 07:23:17 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-02-03 07:23:17 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-02-03 07:23:17 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-02-03 07:23:17 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-02-03 07:23:18 Symbol settings are up-to-date for rim | 2016-02-03 07:23:18 Rithmic Trading | Port for executable: 49170 | 2016-02-03 07:23:22 Listening socket (752), port 49170 | Closed. | 2016-02-03 07:23:22 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-02-03 07:23:22 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-02-03 07:23:23 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-02-03 07:23:23 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-02-03 07:23:23 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49170 | 2016-02-03 07:23:24 Socket (4) | Connected. | 2016-02-03 07:23:24 Rithmic Trading | Connected to server. | 2016-02-03 07:23:24 Rithmic Trading | Sending Encoding Request to server | 2016-02-03 07:23:24 Rithmic Trading | Setting DTC Encoding to Binary | 2016-02-03 07:23:24 Rithmic Trading | Sending logon request message. | 2016-02-03 07:23:24 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-02-03 07:23:24 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-02-03 07:23:24 Rithmic Trading | Message from server: Connecting to Rithmic 01 Europe server. | 2016-02-03 07:23:24 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2016-02-03 07:23:48 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2016-02-03 07:24:09 Rithmic Trading | Server Name: DTC Bridge. | 2016-02-03 07:24:09 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-02-03 07:24:09 Rithmic Trading | Logon error received from server | 2016-02-03 07:24:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-03 07:24:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-03 07:24:09 Socket (4) | Shutdown and closed. | 2016-02-03 07:24:09 Rithmic Trading | Disconnected. | 2016-02-03 07:24:09 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-03 07:24:09 Rithmic Trading | Bridge process is still running. | 2016-02-03 07:24:11 File >> Disconnect selected. | 2016-02-03 07:24:11 Rithmic Trading | Disconnected. | 2016-02-03 07:24:11 Current selected Data/Trading service: Rithmic Trading | 2016-02-03 07:24:23 Rithmic Trading | Bridge process is still running. | 2016-02-03 07:24:30 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49170 | 2016-02-03 07:24:32 Socket (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-02-03 07:24:33 Socket (5) | Shutdown and closed. | 2016-02-03 07:24:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-03 07:24:33 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-03 07:24:33 Rithmic Trading | Disconnected. | 2016-02-03 07:24:33 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-03 07:24:33 Rithmic Trading | Port for executable: 49199 | 2016-02-03 07:24:35 Listening socket (604), port 49199 | Closed. | 2016-02-03 07:24:35 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-02-03 07:24:35 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49199 | 2016-02-03 07:24:37 Socket (6) | Connected. | 2016-02-03 07:24:37 Rithmic Trading | Connected to server. | 2016-02-03 07:24:37 Rithmic Trading | Sending Encoding Request to server | 2016-02-03 07:24:37 Rithmic Trading | Setting DTC Encoding to Binary | 2016-02-03 07:24:37 Rithmic Trading | Sending logon request message. | 2016-02-03 07:24:37 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-02-03 07:24:37 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-02-03 07:24:37 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-02-03 07:24:37 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-02-03 07:24:39 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-02-03 07:24:39 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2016-02-03 07:24:40 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2016-02-03 07:24:40 Rithmic Trading | Message from server: Server Alert: PnL Connection Broken | 2016-02-03 07:25:02 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2016-02-03 07:25:03 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2016-02-03 07:25:03 Service connection timed out. Will disconnect and retry. | 2016-02-03 07:26:35 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-03 07:26:35 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-03 07:26:35 Socket (6) | Shutdown and closed. | 2016-02-03 07:26:35 Rithmic Trading | Disconnected. | 2016-02-03 07:26:35 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-03 07:26:35 Rithmic Trading | Port for executable: 49307 | 2016-02-03 07:26:37 Listening socket (336), port 49307 | Closed. | 2016-02-03 07:26:37 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-02-03 07:26:37 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49307 | 2016-02-03 07:26:39 Socket (8) | Connected. | 2016-02-03 07:26:39 Rithmic Trading | Connected to server. | 2016-02-03 07:26:39 Rithmic Trading | Sending Encoding Request to server | 2016-02-03 07:26:39 Rithmic Trading | Setting DTC Encoding to Binary | 2016-02-03 07:26:39 Rithmic Trading | Sending logon request message. | 2016-02-03 07:26:39 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-02-03 07:26:39 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-02-03 07:26:39 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-02-03 07:26:39 File >> Disconnect selected. | 2016-02-03 07:26:41 Socket (8) | Shutdown and closed. | 2016-02-03 07:26:41 Rithmic Trading | Disconnected. | 2016-02-03 07:26:41 |
| [2016-02-03 17:45:53] |
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We are contacting your broker about this: Rithmic Trading | Message from server: Connecting to Rithmic 01 Europe server. | 2016-02-03 07:23:24 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2016-02-03 07:23:48 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2016-02-03 07:24:09 Please understand that none of this problem is within our control. So a remote assistance call will not help at all. There is nothing that we can do. This also can be related to an ISP port blocking issue in which case you would have to use some other trading system that works over port 443. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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