Support Board
Date/Time: Sun, 29 Dec 2024 16:57:02 +0000
Post From: connection
| [2016-02-01 17:38:23] |
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These are the relevant messages: Rithmic Trading | Message from server: Server Alert: Intraday History Connection - Heartbeat has been quiet for 43.393 seconds. | 2016-02-01 12:15:38 Rithmic Trading | Message from server: Server Alert: Intraday History Connection - Heartbeat has been quiet for 63.394 seconds. | 2016-02-01 12:15:58 Rithmic Trading | Message from server: Server Alert: Market Data Connection - Heartbeat has been quiet for 45.681 seconds. | 2016-02-01 12:16:14 Rithmic Trading | Message from server: Server Alert: Intraday History Connection - Heartbeat has been quiet for 83.394 seconds. | 2016-02-01 12:16:18 It is impossible for us to say exactly where the problem is. Clearly there is some connectivity problem. Refer to help topic 1.2 here: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 We recommend disabling all firewall software on your computer other than the Windows firewall. If you need further help, you must have your broker put you in contact with Rithmic support about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |