Support Board
Date/Time: Sun, 29 Dec 2024 06:24:19 +0000
Trading service won't connect
View Count: 733
| [2016-01-25 14:55:02] |
| User23815 - Posts: 210 |
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Today after the weekend I am not able to connect to my trading service, Gain(OEC). I received a message for my additional services balance for SC and I replenished it this morning, but it should not affect until the end of the month. I signed in to both my live and demo S5Trader platforms and they are working fine and streaming data with no problems. All was working fine on Friday before the weekend. Help please. I will send the message log from the Send for Analysis button on the log. THanks
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| [2016-01-25 15:54:12] |
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These are the relevant Connection messages: GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2016-01-25 06:52:29 OEC FIX Trading: Sending the Logon message. | 2016-01-25 06:52:29 OEC FIX Trading: Received a Logout message. | 2016-01-25 06:52:29 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. | 2016-01-25 06:52:29 So the server is logging you out after the connection. Refer to the documentation here for this: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-25 20:56:20] |
| User51166 - Posts: 33 |
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hi I have same problem with data feeding
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| [2016-01-25 21:18:43] |
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Tell us one of the symbols you have a problem with. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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