Support Board
Date/Time: Wed, 25 Dec 2024 18:12:49 +0000
FXCM - can't connect to Server - pls fix ASAP
View Count: 7316
| [2015-11-29 22:42:48] |
| Rainer - Posts: 110 |
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Right Now - SC can't connect to FXCM Server FXCM FIX Trading session | Connecting to address fixreal.fxcorporate.com. Port 8024. | 2015-11-30 09:41:59 FXCM FIX Trading session socket (0) | Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2015-11-30 09:41:59 FXCM FIX Trading session socket (47) | Connected. | 2015-11-30 09:41:59 FXCM FIX Trading session: Sending the Logon message. | 2015-11-30 09:42:00 FXCM FIX Trading session: Session connected. Sending logon user request. | 2015-11-30 09:42:01 FXCM FIX Trading session | User status: 19915;DAS 19915: ZDas Exception ORA-20101: Wrong user name or password ORA-06512: at "A10R1.API", line 429 ORA-06512: at line 1 | 2015-11-30 09:42:01 FXCM FIX Trading session: Logon Error. Expecting logout message from server. | 2015-11-30 09:42:01 * FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 | 2015-11-30 09:42:01 FXCM FIX Trading session: Sending a Logout message. Text = Received Logout message. | 2015-11-30 09:42:01 FXCM FIX Trading session socket (47) | Shutdown and closed. | 2015-11-30 09:42:01 FXCM FIX Trading session: Logged out and disconnected. | 2015-11-30 09:42:01 FXCM FIX Trading session: Disconnected. | 2015-11-30 09:42:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-11-30 09:42:01 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-11-30 09:42:01 FXCM FIX Trading: Disconnected. | 2015-11-30 09:42:02 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-11-30 09:42:02 Date Time Of Last Edit: 2015-11-29 22:43:07
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| [2015-11-29 22:48:11] |
| Rainer - Posts: 110 |
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It says wrong username or password, I have not changed any settings since last trading session, have just retyped username & password, but no luck. FXCM's own trading platform is working fine on my PC.
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| [2015-11-29 23:10:12] |
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This is the relevant error message: User status: 19915;DAS 19915: ZDas Exception
ORA-20101: Wrong user name or password ORA-06512: at "A10R1.API", line 429 ORA-06512: at line 1 We recommend going through the set up steps here: http://www.sierrachart.com/index.php?page=doc/FXCMTrading.php#Setup If you still have difficulty connecting contact API at FXCM.com for help with this. Be sure to let them know you are getting the above error message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-29 23:10:39
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| [2015-11-30 00:37:52] |
| Rainer - Posts: 110 |
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the FIX-API team at FXCM is investigating .... incidentally, have any other users reported a similar problem in the meantime?
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| [2015-11-30 01:00:59] |
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No other users reporting a problem at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-30 01:13:36] |
| Rainer - Posts: 110 |
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Could there be a glitch in the FIX-API itself, that a reset or other action (from within SC) would resolve? ...as the Username & Password I am using are 100% correct, as I can successfully login to www.MyFXCM.com to view my account and successfully login to the FXCM platform (Marketscope) on my PC. |
| [2015-11-30 01:19:59] |
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Could there be a glitch in the FIX-API itself, that a reset or other action (from within SC) would resolve?
No there is nothing like this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-30 02:20:53] |
| Rainer - Posts: 110 |
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so far, FXCM says: "looks like not your password or account issue" they further are asking SC ... Hello Sierra chart I saw many logout message from your side. Do you see any issue? INFO (2015-11-29 20:13:52,364) [QF/J Session dispatcher: FIX.4.4:FXCM/AUDMINI->2705077564_client1] (event) - FIX.4.4:FXCM/AUDMINI->2705077564_client1: Logon contains ResetSeqNumFlag=Y, resetting sequence numbers to 1 INFO (2015-11-29 20:13:52,365) [QF/J Session dispatcher: FIX.4.4:FXCM/AUDMINI->2705077564_client1] (event) - FIX.4.4:FXCM/AUDMINI->2705077564_client1: Received logon INFO (2015-11-29 20:13:52,366) [QF/J Session dispatcher: FIX.4.4:FXCM/AUDMINI->2705077564_client1] (event) - FIX.4.4:FXCM/AUDMINI->2705077564_client1: Responding to logon request INFO (2015-11-29 20:13:53,227) [QF/J Session dispatcher: FIX.4.4:FXCM/AUDMINI->2705077564_client1] (event) - FIX.4.4:FXCM/AUDMINI->2705077564_client1: Received logout request INFO (2015-11-29 20:13:53,228) [QF/J Session dispatcher: FIX.4.4:FXCM/AUDMINI->2705077564_client1] (event) - FIX.4.4:FXCM/AUDMINI->2705077564_client1: Sent logout response INFO (2015-11-29 20:13:53,229) [QF/J Session dispatcher: FIX.4.4:FXCM/AUDMINI->2705077564_client1] (event) - FIX.4.4:FXCM/AUDMINI->2705077564_client1: No responder, not sending message: 8=FIX.4.49=7635=534=649=FXCM50=AUDMINI52=20151130-01:13:53.22956=2705077564_client110=204 Best regards Lei |
| [2015-11-30 03:11:21] |
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We will send the following to FXCM: We cannot comment on the FXCM logging because we do not know exactly how that works and exactly what is being logged and why.
We can only comment on what we see from the Sierra Chart Log when connecting to the FXCM FIX server. At this point in time, there has been a successful connection to the FIX server and a BE message is being sent to the FXCM server: FXCM FIX Trading session: Session connected. Sending logon user request. | 2015-11-30 09:42:01 The FXCM server then responds with a User status text from BF message: "DAS 19915: ZDas Exception ORA-20101: Wrong user name or password ORA-06512: at "A10R1.API", line 429 ORA-06512: at line 1" A logout message is received from the FXCM FIX server: FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 | 2015-11-30 09:42:01 Sierra chart then sends a logout message and gracefully disconnects. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-30 03:17:55
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| [2015-11-30 03:17:13] |
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Please do not send the message to FXCM above. We needed to make some corrections to it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-30 03:18:10
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| [2015-11-30 07:21:39] |
| Rainer - Posts: 110 |
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any update, as I still have no connection? incidentally, I had not changed or touched any settings in SC or my OS. FXCM normally close their Servers on Saturdays and I just click Disconnect in SC (to stop it from trying to reconnect); as it is the weekend. On Sundays (yesterday) before rebooting my PC I usually check SC for any Download Current Version updates, which there were none, but this morning (Monday) it just will not connect. |
| [2015-11-30 07:53:13] |
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The last we heard from FXCM is they are looking into the issue on their side. Since we do not know your Username or Password and it is their server indicating a problem with those, really it is not within our ability to solve this. We also have provided FXCM the background technical information we have given above. You may also be interested in this: Announcement: New Connection Model for FXCM and LMAX With the new connection model, while your particular case is unusual, it will be less likely with this connection model. Although if our server had a problem connecting to FXCM for the same reason, that it will prevent all users from connecting so that would not be good but we would also expect FXCM to promptly resolve it since the connection will carry a large number of users. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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