Support Board
Date/Time: Thu, 26 Dec 2024 05:28:44 +0000
Post From: FXCM - can't connect to Server - pls fix ASAP
| [2015-11-30 07:53:13] |
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The last we heard from FXCM is they are looking into the issue on their side. Since we do not know your Username or Password and it is their server indicating a problem with those, really it is not within our ability to solve this. We also have provided FXCM the background technical information we have given above. You may also be interested in this: Announcement: New Connection Model for FXCM and LMAX With the new connection model, while your particular case is unusual, it will be less likely with this connection model. Although if our server had a problem connecting to FXCM for the same reason, that it will prevent all users from connecting so that would not be good but we would also expect FXCM to promptly resolve it since the connection will carry a large number of users. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |