Support Board
Date/Time: Tue, 24 Dec 2024 02:30:32 +0000
Cannot login since sunday GMT
View Count: 1004
| [2015-11-02 10:47:36] |
| User845555 - Posts: 43 |
|
Hi, haven't been able to log on, also not with forced log on, since sunday. "CQG WebAPI | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. | 2015-11-02 11:45:53 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-11-02 11:45:53 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-11-02 11:45:53 Socket (17) | SSL shutdown indicates not able to send 'close notify'. | 2015-11-02 11:45:53 Socket (17) | SSL has been shut down. | 2015-11-02 11:45:53 Socket (17) | SSL object has been freed. SSL state is now disconnected. | 2015-11-02 11:45:53 Socket (17) | Shutdown and closed. | 2015-11-02 11:45:53 CQG WebAPI | Websocket closed. | 2015-11-02 11:45:53 CQG WebAPI | Disconnected. | 2015-11-02 11:45:53 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-11-02 11:45:53" And yes I have purchased usage credit until the end of the year. |
| [2015-11-02 10:54:11] |
| |
|
This is the problem: "CQG WebAPI | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. | 2015-11-02 You need to contact your broker/trading service about this message. They need to resolve it on their side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-02 11:37:49] |
| User845555 - Posts: 43 |
|
OK thank you will do so
|
To post a message in this thread, you need to log in with your Sierra Chart account: