Support Board
Date/Time: Tue, 24 Dec 2024 16:22:58 +0000
Post From: Cannot login since sunday GMT
| [2015-11-02 10:47:36] |
| User845555 - Posts: 43 |
|
Hi, haven't been able to log on, also not with forced log on, since sunday. "CQG WebAPI | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. | 2015-11-02 11:45:53 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-11-02 11:45:53 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-11-02 11:45:53 Socket (17) | SSL shutdown indicates not able to send 'close notify'. | 2015-11-02 11:45:53 Socket (17) | SSL has been shut down. | 2015-11-02 11:45:53 Socket (17) | SSL object has been freed. SSL state is now disconnected. | 2015-11-02 11:45:53 Socket (17) | Shutdown and closed. | 2015-11-02 11:45:53 CQG WebAPI | Websocket closed. | 2015-11-02 11:45:53 CQG WebAPI | Disconnected. | 2015-11-02 11:45:53 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-11-02 11:45:53" And yes I have purchased usage credit until the end of the year. |