Support Board
Date/Time: Mon, 23 Dec 2024 20:02:34 +0000
Real time data
View Count: 1194
| [2015-10-13 17:27:57] |
| Forward - Posts: 65 |
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Hi at All, i have a problem with the real time data. For exemple, i open S&P ( ESZ15) and i can see the rigth data at the time 0 , but then there is not movement of the data in Real Time. The same for the EuroStoxx50 ( FXZ15 ) nothing upgrade of the data and the connection is ON . How can fix this issue ? Thanks |
| [2015-10-13 18:45:51] |
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For the S&P futures, you activated the wrong exchange. It needs to be the CME Group and not S&P indices. But before you make any changes, do you have a futures trading account? We see you are also using CQG. Are you able to connect to CQG? For FXZ15, you need to restart Sierra Chart and set Global Settings >> Data/Trade Service Settings >> Service to "SC Exchange Data". You will then get real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-14 08:42:37] |
| Forward - Posts: 65 |
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Yes i did and now i see the FXZ15 in real time, but my problem is to take the ALL HISTORICAL DATA ( 5 years approssimatly ) and have also the Real time data . While now i see the Real data but the historical data is about one year . |
| [2015-10-14 17:11:24] |
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You need to set the chart to a Continuous Futures Contract chart by following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-15 10:35:26] |
| Forward - Posts: 65 |
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I followed the setting that you indicate but the historical data continue to be as before until 2015-04-02
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| [2015-10-15 17:29:51] |
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Follow the instructions here to Show the Rollover Dates: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#DisplayingRolloverDatesContractMonths Set the Continuous Futures Contract option to Date Rule Rollover. And not Volume Based Rollover. If you still notice a problem, follow the instructions here to re-download the data: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading If you notice a problem, scroll the chart to where there is a problem and follow these instructions to provide an image of the chart: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-15 17:30:51
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| [2015-10-16 07:03:41] |
| Forward - Posts: 65 |
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I believe to have followed your instructions correctly. I have also re-downloaded everything. Please check my setting from the pics. I don't understand what is wrong . |
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| [2015-10-16 07:20:00] |
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The last image you posted is not relevant because that only shows the first date-time of the current contract. Set the chart bars to 480 minutes per bar, and scroll the chart to where you see something wrong. Let us know what is wrong and post an image of the chart by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image You must also enable Chart >> Show Rollover Dates for us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-16 07:32:40] |
| Forward - Posts: 65 |
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Now it seems to work ! I did this: 1) i close Sierra and reload it with the Service --> SC Historical Data. 2) When the download was comleted i changed the Service to SC exchange Data and now it is working with the Historical Data correct. Thank you again for your Support |
| [2015-10-16 07:59:51] |
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That should not make any difference, but if it is working now, this is fine.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-19 10:15:55] |
| Forward - Posts: 65 |
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Hello , unfortunatly this morning continue to have the same issue with the historical / Real Time data becouse the FXZ15 doesn't work neither in Real time ( set to SC Exchange Data ) nor in Historical data FXZ15. Continue Future Contract ---> Date Rule Rollover Automatically Rollover Futures Symbol: YES Shows Rollover Dates : YES HELP! |
| [2015-10-19 10:45:30] |
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Your account does have the "Eurex with Market Depth" exchange active. Make sure Global Settings >> Data/Trade Service Settings >> Service is set to "SC Exchange Data" service. You should not change from this service. It does not help to use "SC Historical Data". If it appears that is the case, there is some other problem we need to help you with. Once again, there is no need to ever change to the SC Historical Data service. It makes no difference. Refer to help topic 3 here: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html If you still need help we need to see a copy of the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-19 11:06:42] |
| Forward - Posts: 65 |
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the problem is that i don't receive any data for that symbol FXZ15 ( Euro DJ STOXX50)
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| [2015-10-19 11:15:07] |
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Yes we understand that. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-19 13:54:46] |
| Forward - Posts: 65 |
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Using username 0 | 2015-10-19 14:54:08 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2015-10-19 14:54:09 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-10-19 14:54:09 Socket (3365) | Connected. | 2015-10-19 14:54:09 SC Exchange Data | Connected to server. | 2015-10-19 14:54:09 SC Exchange Data | Setting DTC Encoding to Binary | 2015-10-19 14:54:09 SC Exchange Data | Sending logon request message. | 2015-10-19 14:54:09 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-10-19 14:54:09 SC Exchange Data | Server protocol version: 7. Client protocol version: 7 | 2015-10-19 14:54:09 SC Exchange Data | Logon error from server : Limited to one connection per username for the requested data source. | 2015-10-19 14:54:09 Socket (3365) | Shutdown and closed. | 2015-10-19 14:54:09 SC Exchange Data | Disconnected from the server. | 2015-10-19 14:54:09 SC Exchange Data | Data feed disconnected. Will reconnect. | 2015-10-19 14:54:09 Using username 0 | 2015-10-19 14:54:11 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-10-19 14:54:11 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-10-19 14:54:11 Socket (3366) | Connected. | 2015-10-19 14:54:12 SC Exchange Data | Connected to server. | 2015-10-19 14:54:12 SC Exchange Data | Setting DTC Encoding to Binary Date Time Of Last Edit: 2015-10-19 17:24:54
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| [2015-10-19 17:23:52] |
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This is the reason for the problem: SC Exchange Data | Logon error from server : Limited to one connection per username for the requested data source. | 2015-10-19 14:53:26 More information about this is here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections You can only use the Sierra Chart Exchange Data Feed from one copy of Sierra Chart at a time, unless you pay for additional connections. We see you are also using CQG. Are you using the Sierra Chart Exchange Data Feed with CQG as well? You can also get real-time data for EUREX symbols like FXZ15 in the CQG instance just by using the equivalent CQG symbols. Refer to this section here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Integration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-19 17:24:32
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| [2015-10-20 07:14:01] |
| Forward - Posts: 65 |
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Hello, i followed the instructions and now i see the Real Time Data, but i have not any long historical data. Just 2015 years. I setted everything how you say... but nothing )-:
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| [2015-10-20 10:04:42] |
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For long-term historical futures data, follow the instructions on the Continuous Futures Contract Charts page: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html First, perform a Full Reset of the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps If you still have a problem, let us know and we will give you the procedure to provide us the Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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