Support Board
Date/Time: Sun, 22 Dec 2024 04:59:56 +0000
Connecting problem
View Count: 1141
| [2015-08-01 01:08:23] |
| User38993 - Posts: 61 |
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Hello I just moved to a new location and I am having connection problem. I talked to AMP futures and still I was not able to find solution. My ISP told me that they do not have any firewall and I am not behind router. I know today is weekend so I no longer can test connection. This is my IP: 119.206.250.229 Can you guys check to see if you guys are blocking my IP? or put my ip on allow list. Thanks! |
| [2015-08-01 01:23:28] |
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There is no blocking from the Sierra Chart side at all relating to connecting to Data or Trading services. If you have a problem connecting Sunday evening, let us know and post a copy of the Message Log here. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-03 04:45:25] |
| User38993 - Posts: 61 |
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Software version: 1278 | 2015-08-02 23:44:15 Uses New Spreadsheets | 2015-08-02 23:44:15 Enabled for: Advanced Features. | 2015-08-02 23:44:15 Enabled for: Sierra Chart Historical Data Service. | 2015-08-02 23:44:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-02 23:44:15 Current selected Data/Trading service: AMP/TTNet | 2015-08-02 23:44:15 Data/Trade Service Settings automatically set. | 2015-08-02 23:44:15 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-08-02 23:44:15 2015-08-03 13:44:15 Local computer clock time | 2015-08-02 23:44:15 2015-08-03 04:44:15 GMT time | 2015-08-02 23:44:15 2015-08-02 23:44:15 Time zone adjusted time | 2015-08-02 23:44:15 Time difference to server time: 1 seconds. | 2015-08-02 23:44:15 Program path: C:\SierraChart.AMP\ | 2015-08-02 23:44:15 Data Files path: C:\SierraChart.AMP\Data\ | 2015-08-02 23:44:15 OS Version Number: 6.1 | 2015-08-02 23:44:15 Locale Information: C | 2015-08-02 23:44:15 Checking for new symbol settings for tt | 2015-08-02 23:44:15 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-02 23:44:15 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-08-02 23:44:15 Symbol settings are up-to-date for tt | 2015-08-02 23:44:16 Files to Open on Start up | Opening file: QB.cht | 2015-08-02 23:44:18 Date rule based rollover from ES-201506-CME to next contract occurs at 2015-06-11. | 2015-08-02 23:44:18 Date rule based rollover from ES-201509-CME to next contract occurs at 2015-09-10. | 2015-08-02 23:44:18 Checking Intraday data file for symbol ES-201506-CME for the date range from 2015-03-12 to 2015-06-11. | 2015-08-02 23:44:18 Checking Daily data file for symbol ESM15 for the date range from 2015-03-12 to 2015-06-11. | 2015-08-02 23:44:18 Checking Intraday data file for symbol ES-201509-CME for the date range from 2015-06-11 to 0. | 2015-08-02 23:44:18 Checking Daily data file for symbol ESU15 for the date range from 2015-06-11 to 2015-07-31. | 2015-08-02 23:44:18 ES-201509-CME [CV] 1 Day #2 | Price data for daily data file ESU15.dly. Date: 2015-06-11, Price: 210150. Date: 2015-07-31, Price: 210900 | 2015-08-02 23:44:18 ES-201509-CME [CV] 1 Day #2 | Price data for daily data file ESM15.dly. Date: 2015-03-12, Price: 205650. Date: 2015-06-10, Price: 210700 | 2015-08-02 23:44:18 ES-201509-CME [CV] 1 Day #2 | Symbols used for continuous contract chart: | 2015-08-02 23:44:18 ESM15 | 2015-08-02 23:44:18 ESU15 | 2015-08-02 23:44:18 ES-201509-CME [CV] 1 Day #2: Checking for volume based rollover dates. | 2015-08-02 23:44:18 ES-201509-CME [CV] 1 Day #2: Volume based rollover from ES-201506-CME to ES-201509-CME occurs at 2015-06-12 | 2015-08-02 23:44:18 Files to Open on Start up | Opening file: NQ.cht | 2015-08-02 23:44:18 Date rule based rollover from NQ-201509-CME to next contract occurs at 2015-09-10. | 2015-08-02 23:44:18 Checking Intraday data file for symbol NQ-201509-CME for the date range from 2015-06-11 to 0. | 2015-08-02 23:44:18 Checking Daily data file for symbol NQU15 for the date range from 2015-06-11 to 2015-07-31. | 2015-08-02 23:44:18 NQ-201509-CME [CV] 100 Volume #5 | Price data for daily data file NQU15.dly. Date: 2015-06-11, Price: 448400. Date: 2015-08-03, Price: 460775 | 2015-08-02 23:44:18 NQ-201509-CME [CV] 100 Volume #5 | Symbols used for continuous contract chart: | 2015-08-02 23:44:18 NQU15 | 2015-08-02 23:44:18 NQ-201509-CME [CV] 100 Volume #5: Checking for volume based rollover dates. | 2015-08-02 23:44:18 Date rule based rollover from NQ-201509-CME to next contract occurs at 2015-09-10. | 2015-08-02 23:44:18 Skipping checking Intraday data file for symbol NQ-201509-CME since download was already done in last 24 hours. | 2015-08-02 23:44:18 Checking Daily data file for symbol NQU15 for the date range from 2015-06-11 to 2015-07-31. | 2015-08-02 23:44:18 NQ-201509-CME [CV] #1 | Price data for daily data file NQU15.dly. Date: 2015-06-11, Price: 448400. Date: 2015-07-31, Price: 460775 | 2015-08-02 23:44:18 NQ-201509-CME [CV] #1 | Symbols used for continuous contract chart: | 2015-08-02 23:44:18 NQU15 | 2015-08-02 23:44:18 NQ-201509-CME [CV] #1: Checking for volume based rollover dates. | 2015-08-02 23:44:18 Files to Open on Start up | Opening file: CL.cht | 2015-08-02 23:44:18 Date rule based rollover from CL-201507-CME to next contract occurs at 2015-06-19. | 2015-08-02 23:44:18 Date rule based rollover from CL-201508-CME to next contract occurs at 2015-07-20. | 2015-08-02 23:44:18 Date rule based rollover from CL-201509-CME to next contract occurs at 2015-08-19. | 2015-08-02 23:44:18 Checking Intraday data file for symbol CL-201507-CME for the date range from 2015-05-19 to 2015-06-19. | 2015-08-02 23:44:18 Checking Daily data file for symbol CLN15 for the date range from 2015-05-19 to 2015-06-19. | 2015-08-02 23:44:18 Checking Intraday data file for symbol CL-201508-CME for the date range from 2015-06-19 to 2015-07-20. | 2015-08-02 23:44:18 Checking Daily data file for symbol CLQ15 for the date range from 2015-06-19 to 2015-07-20. | 2015-08-02 23:44:18 Checking Intraday data file for symbol CL-201509-CME for the date range from 2015-07-20 to 0. | 2015-08-02 23:44:18 Checking Daily data file for symbol CLU15 for the date range from 2015-07-20 to 2015-07-31. | 2015-08-02 23:44:18 CL-201509-CME [CV] 100 Volume #5 | Price data for daily data file CLU15.dly. Date: 2015-07-20, Price: 5044. Date: 2015-08-03, Price: 4860 | 2015-08-02 23:44:18 CL-201509-CME [CV] 100 Volume #5 | Price data for daily data file CLQ15.dly. Date: 2015-06-19, Price: 5997. Date: 2015-07-17, Price: 5089 | 2015-08-02 23:44:18 CL-201509-CME [CV] 100 Volume #5 | Price data for daily data file CLN15.dly. Date: 2015-05-19, Price: 5799. Date: 2015-06-18, Price: 6045 | 2015-08-02 23:44:18 CL-201509-CME [CV] 100 Volume #5 | Symbols used for continuous contract chart: | 2015-08-02 23:44:18 CLN15 | 2015-08-02 23:44:18 CLQ15 | 2015-08-02 23:44:18 CLU15 | 2015-08-02 23:44:18 CL-201509-CME [CV] 100 Volume #5: Checking for volume based rollover dates. | 2015-08-02 23:44:18 CL-201509-CME [CV] 100 Volume #5: Volume based rollover from CL-201507-CME to CL-201508-CME occurs at 2015-06-19 | 2015-08-02 23:44:18 CL-201509-CME [CV] 100 Volume #5: Volume based rollover from CL-201508-CME to CL-201509-CME occurs at 2015-07-20 | 2015-08-02 23:44:18 Date rule based rollover from CL-201508-CME to next contract occurs at 2015-07-20. | 2015-08-02 23:44:18 Date rule based rollover from CL-201509-CME to next contract occurs at 2015-08-19. | 2015-08-02 23:44:18 Skipping checking Intraday data file for symbol CL-201508-CME since download was already done in last 24 hours. | 2015-08-02 23:44:18 Checking Daily data file for symbol CLQ15 for the date range from 2015-06-19 to 2015-07-20. | 2015-08-02 23:44:18 Skipping checking Intraday data file for symbol CL-201509-CME since download was already done in last 24 hours. | 2015-08-02 23:44:18 Checking Daily data file for symbol CLU15 for the date range from 2015-07-20 to 2015-07-31. | 2015-08-02 23:44:18 CL-201509-CME [CV] #1 | Price data for daily data file CLU15.dly. Date: 2015-07-20, Price: 5044. Date: 2015-07-31, Price: 4860 | 2015-08-02 23:44:18 CL-201509-CME [CV] #1 | Price data for daily data file CLQ15.dly. Date: 2015-06-19, Price: 5997. Date: 2015-07-17, Price: 5089 | 2015-08-02 23:44:18 CL-201509-CME [CV] #1 | Symbols used for continuous contract chart: | 2015-08-02 23:44:18 CLQ15 | 2015-08-02 23:44:18 CLU15 | 2015-08-02 23:44:18 CL-201509-CME [CV] #1: Checking for volume based rollover dates. | 2015-08-02 23:44:18 CL-201509-CME [CV] #1: Volume based rollover from CL-201508-CME to CL-201509-CME occurs at 2015-07-20 | 2015-08-02 23:44:18 Files to Open on Start up | Opening file: ES.cht | 2015-08-02 23:44:18 Date rule based rollover from ES-201509-CME to next contract occurs at 2015-09-10. | 2015-08-02 23:44:18 Skipping checking Intraday data file for symbol ES-201509-CME since download was already done in last 24 hours. | 2015-08-02 23:44:18 Checking Daily data file for symbol ESU15 for the date range from 2015-06-11 to 2015-07-31. | 2015-08-02 23:44:18 ES-201509-CME [CV] 2000 Volume #5 | Price data for daily data file ESU15.dly. Date: 2015-06-11, Price: 210150. Date: 2015-08-03, Price: 210900 | 2015-08-02 23:44:18 ES-201509-CME [CV] 2000 Volume #5 | Symbols used for continuous contract chart: | 2015-08-02 23:44:18 ESU15 | 2015-08-02 23:44:18 ES-201509-CME [CV] 2000 Volume #5: Checking for volume based rollover dates. | 2015-08-02 23:44:18 Date rule based rollover from ES-201509-CME to next contract occurs at 2015-09-10. | 2015-08-02 23:44:18 Skipping checking Intraday data file for symbol ES-201509-CME since download was already done in last 24 hours. | 2015-08-02 23:44:18 Checking Daily data file for symbol ESU15 for the date range from 2015-06-11 to 2015-07-31. | 2015-08-02 23:44:18 ES-201509-CME [CV] #1 | Price data for daily data file ESU15.dly. Date: 2015-06-11, Price: 210150. Date: 2015-07-31, Price: 210900 | 2015-08-02 23:44:18 ES-201509-CME [CV] #1 | Symbols used for continuous contract chart: | 2015-08-02 23:44:18 ESU15 | 2015-08-02 23:44:18 ES-201509-CME [CV] #1: Checking for volume based rollover dates. | 2015-08-02 23:44:18 Intraday data recording state for symbol ES-201509-CME is set to download pending. | 2015-08-02 23:44:18 HD Request # 2 | Downloading Intraday chart data for ES-201509-CME to the file ES-201509-CME.scid. Service: ttamp | 2015-08-02 23:44:18 HD Request # 2 | Download start Date-Time: 2015-07-31 16:14:58.0 | 2015-08-02 23:44:18 HD Request # 2 | Using server: ttamp.sierracharts.com port 10149 | 2015-08-02 23:44:18 Intraday data recording state for symbol NQ-201509-CME is set to download pending. | 2015-08-02 23:44:18 Intraday data recording state for symbol CL-201509-CME is set to download pending. | 2015-08-02 23:44:18 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-08-02 23:44:18 Socket (2) | Connected. | 2015-08-02 23:44:18 HD Request # 2 | Sending historical data logon request message. | 2015-08-02 23:44:18 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-07-31 16:14:58. Record interval: 0. Symbol: ES-201509-CME | 2015-08-02 23:44:19 HD Request # 2 | Decompressing data. | 2015-08-02 23:44:19 HD Request # 2 | Receiving Intraday data for ES-201509-CME starting at 2015-07-31 16:14:58 | 2015-08-02 23:44:19 Socket (2) | Shutdown and closed. | 2015-08-02 23:44:19 The network socket for historical data has been closed. | 2015-08-02 23:44:19 HD Request # 2 | Historical data for ES-201509-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-08-02 23:44:19 HD Request # 2 | Received 13 records from 2015-07-31 16:14:58 to 2015-07-31 16:14:58 (0.0 seconds) and wrote 0 records for ES-201509-CME | 2015-08-02 23:44:19 HD Request # 2 | Intraday download COMPLETE for ES-201509-CME. Completion time: 1s. Unique request ID: 1 | 2015-08-02 23:44:19 Removed historical data download ID 1 | 2015-08-02 23:44:19 HD Request # 3 | Downloading Intraday chart data for NQ-201509-CME to the file NQ-201509-CME.scid. Service: ttamp | 2015-08-02 23:44:19 HD Request # 3 | Download start Date-Time: 2015-08-02 23:33:25.0 | 2015-08-02 23:44:19 HD Request # 3 | Using server: ttamp.sierracharts.com port 10149 | 2015-08-02 23:44:19 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-08-02 23:44:19 Socket (3) | Connected. | 2015-08-02 23:44:19 HD Request # 3 | Sending historical data logon request message. | 2015-08-02 23:44:19 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-08-02 23:33:25. Record interval: 0. Symbol: NQ-201509-CME | 2015-08-02 23:44:19 HD Request # 3 | Decompressing data. | 2015-08-02 23:44:19 HD Request # 3 | Historical data for NQ-201509-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-08-02 23:44:19 Socket (3) | Shutdown and closed. | 2015-08-02 23:44:19 The network socket for historical data has been closed. | 2015-08-02 23:44:19 HD Request # 3 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ-201509-CME | 2015-08-02 23:44:19 HD Request # 3 | Intraday download COMPLETE for NQ-201509-CME. Completion time: 0s. Unique request ID: 2 | 2015-08-02 23:44:19 Removed historical data download ID 2 | 2015-08-02 23:44:19 HD Request # 4 | Downloading Intraday chart data for CL-201509-CME to the file CL-201509-CME.scid. Service: ttamp | 2015-08-02 23:44:19 HD Request # 4 | Download start Date-Time: 2015-08-02 17:44:36.0 | 2015-08-02 23:44:19 HD Request # 4 | Using server: ttamp.sierracharts.com port 10149 | 2015-08-02 23:44:19 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-08-02 23:44:19 Socket (4) | Connected. | 2015-08-02 23:44:20 HD Request # 4 | Sending historical data logon request message. | 2015-08-02 23:44:20 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-08-02 17:44:36. Record interval: 0. Symbol: CL-201509-CME | 2015-08-02 23:44:20 HD Request # 4 | Decompressing data. | 2015-08-02 23:44:20 HD Request # 4 | Historical data for CL-201509-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-08-02 23:44:20 Socket (4) | Shutdown and closed. | 2015-08-02 23:44:20 The network socket for historical data has been closed. | 2015-08-02 23:44:20 HD Request # 4 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL-201509-CME | 2015-08-02 23:44:20 HD Request # 4 | Intraday download COMPLETE for CL-201509-CME. Completion time: 0s. Unique request ID: 3 | 2015-08-02 23:44:20 Removed historical data download ID 3 | 2015-08-02 23:44:20 AMP/TTNet | Connecting. | 2015-08-02 23:44:20 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-08-02 23:44:20 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-08-02 23:44:21 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-08-02 23:44:21 TT FIX Data socket (5) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-08-02 23:44:41 TT FIX Data socket (5) | Shutdown and closed. | 2015-08-02 23:44:41 TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2015-08-02 23:44:41 TT FIX Data: Disconnected. | 2015-08-02 23:44:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-02 23:44:41 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-02 23:44:41 TT FIX Data: DisconnectFIX called. | 2015-08-02 23:44:41 TT FIX Trading: DisconnectFIX called. | 2015-08-02 23:44:41 AMP/TTNet | Disconnected. | 2015-08-02 23:44:41 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-02 23:44:41 AMP/TTNet | Connecting. | 2015-08-02 23:44:46 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-08-02 23:44:46 |
| [2015-08-03 04:46:12] |
| User38993 - Posts: 61 |
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I was able to connect to Sierrachart with my mobile connection. Does this mean my ISP is the problem? Weird thing is that my internet works everywhere except for Sierrachart.
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| [2015-08-03 04:47:30] |
| User38993 - Posts: 61 |
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When I call my ISP, which IP do I tell them to put it on allow list? or which site do I tell them that it does not work?
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| [2015-08-03 05:01:09] |
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Does this mean my ISP is the problem? Most likely.Tell your ISP that when your system is connecting to 12.41.48.53 Port 10501, the operating system is saying: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. Ask them if they are blocking 10501 or that IP 12.41.48.53 . Make sure you are also not running any firewall software other than the Windows firewall. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-03 05:02:52
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| [2015-08-03 15:46:02] |
| User38993 - Posts: 61 |
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It seems to be ISP problem. These are result when I ping 12.41.48.53. I will be getting a call from ISP tomorrow. Will let you know!
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| [2015-08-04 01:23:50] |
| User38993 - Posts: 61 |
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This is really odd. My ISP analzyed the traffic and they concluded that Sierrachart server is blocking the traffic. I am not quite sure what to believe. Is there anything I can try more before moving on to another trading platform? I really want to use sierrachart since this is what I am familiar with, but sadly I can't even log on =(
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| [2015-08-04 03:19:11] |
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The server is from Trading Technologies not from Sierra Chart. What they mean is that possibly the TT server or network is not allowing ping or Trace route to function on the server or internal network. AMP should put you in contact with TT about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-04 06:21:59] |
| User38993 - Posts: 61 |
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Okay AMP seems to have option of CGQ. If I route my orders to CQG, will I still be able to use Sierra Chart?
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| [2015-08-04 06:33:03] |
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Yes you can.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-04 06:38:50] |
| User38993 - Posts: 61 |
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CQG is $0.20 round trip more expensive than TT, but I think I had enough of problem. Is CQG just as reliable as TT? I heard I can use server side OCO with CQG. Am I correct?
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| [2015-08-04 06:42:44] |
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Yes. CQG is reliable and you can use server-side OCO with CQG. Follow the step-by-step instructions here: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-04 16:30:37] |
| User38993 - Posts: 61 |
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okay i opened CQG with AMP and now I am able to trade. Under global setting, general trade setting if I click "use server side OCO" does it enable server side OCO on all orders? |
| [2015-08-04 17:21:03] |
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Yes it does for Attached Orders. This is documented here: https://www.sierrachart.com/index.php?page=doc/doc_AttachedOrders.html#OCOManagementServersideOnly Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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