Support Board
Date/Time: Sun, 22 Dec 2024 05:09:10 +0000
Charts not downloading ,Working
View Count: 1886
| [2015-07-30 13:26:23] |
| User790282 - Posts: 11 |
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I have connected my Open E Cry data feed to Sierra. The green connection feed indicator in top right is showing as connected When I click on a symbol and download historical data it will download to that time but not keep updating the data and display a sign saying that "Symbol is unknown" The Open Historical Chart button will not download anything whereas the Open Intraday Chart will download the chart Could you Please advise |
| [2015-07-30 16:32:33] |
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Contact OEC and make sure your OEC account is authorized for the exchanges that those symbols trade on. For more information, refer to: https://www.sierrachart.com/index.php?page=doc/openecry.php#DataFeedNotEntitled For Historical Daily data, you need Sierra Chart service package 3. Do you want us to change your service package to 3? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-31 19:55:41] |
| User790282 - Posts: 11 |
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I have confirmed with OEC that I am authorised . Could you please upgrade me to Package 3. When downloading intra day data for a chart it will download the data up to that minute but wil not continue updating the data as time moves on. Wold this be tied to historical data? |
| [2015-07-31 20:06:26] |
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Your Sierra Chart account is changed to service package 3. Restart Sierra Chart. When downloading intra day data for a chart it will download the data up to that minute but wil not continue updating the data as time moves on. http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-02 11:50:30] |
| User790282 - Posts: 11 |
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Hi Thank you fixing up the upgrade . However when I restarted the charts as requested it did not reconnect to OEC for data as had been happening before the restart
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| [2015-08-02 21:17:12] |
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The OEC server was previously unavailable but it is now available now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-03 02:38:29] |
| User790282 - Posts: 11 |
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Sierra is now connecting to OEC however it is still only downloading historical data and giving a box saying "Symbol is Unknown"for the historical Data and downloading 2 minutes short of current time and then not updating. I also note that OEC will only give me access to 5 symbols at a time.If I am trading Forex and Futures which live feeds should I subscribe to from Sierra and what would the monthly cost be. Could you please advise how to proceed from here as this has been going on since the 31st July. |
| [2015-08-03 04:22:30] |
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Regarding the charts not updating in real-time, provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Using the Sierra Chart Real-time and Historical Exchange Data Feed, you can receive real-time data for 100 symbols. It does not provide cash Forex data though. That data can continue to come from OEC. Here are the instructions to use the SC Exchange Data Feed: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions The monthly cost will be 35 USD per month plus exchange fees. Typically users subscribe to the CME Group exchange for 3.25 USD per month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-03 07:55:06] |
| User790282 - Posts: 11 |
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Software version: 1261 | 2015-08-02 17:06:30 Uses New Spreadsheets | 2015-08-02 17:06:30 Usage end date: 2015-12-14 | 2015-08-02 17:06:30 Enabled for: Advanced Features. | 2015-08-02 17:06:30 Enabled for: Sierra Chart Historical Data Service. | 2015-08-02 17:06:30 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-02 17:06:30 Active service: Open E Cry FIX | 2015-08-02 17:06:30 Time Zone: +10:00:00 (AEST+10AEDT+01,M10.1.0/02:00,M4.1.0/03:00) | 2015-08-02 17:06:30 2015-08-02 17:06:30 Local computer clock time | 2015-08-02 17:06:30 2015-08-02 07:06:30 GMT time | 2015-08-02 17:06:30 2015-08-02 17:06:30 Time zone adjusted time | 2015-08-02 17:06:30 Time difference to server time: 20 seconds. | 2015-08-02 17:06:30 Program path: C:\SierraChart\ | 2015-08-02 17:06:30 Data Files path: C:\SierraChart\Data\ | 2015-08-02 17:06:30 OS Version Number: 5.1 | 2015-08-02 17:06:30 Locale Information: C | 2015-08-02 17:06:30 Checking for new symbol settings for oec | 2015-08-02 17:06:30 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-02 17:06:30 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-08-02 17:06:30 Symbol settings are up-to-date for oec | 2015-08-02 17:06:31 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-08-02 21:51:34 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-08-02 21:51:34 OEC FIX Trading socket (158) | Connected. | 2015-08-02 21:51:34 OEC FIX Trading socket (158) | Starting SSL connection. | 2015-08-02 21:51:34 OEC FIX Trading socket (158) | SSL connection established. | 2015-08-02 21:51:35 OEC FIX Trading: Sending the Logon message. | 2015-08-02 21:51:35 OEC FIX Trading: Received a Logout message. | 2015-08-02 21:51:35 OEC FIX Trading: Sending a Logout message. Text = Received Logout message. | 2015-08-02 21:51:35 OEC FIX Trading socket (158) | SSL shutdown indicates not able to send 'close notify'. | 2015-08-02 21:51:35 OEC FIX Trading socket (158) | SSL has been shut down. | 2015-08-02 21:51:35 OEC FIX Trading socket (158) | SSL object has been freed. SSL state is now disconnected. | 2015-08-02 21:51:35 OEC FIX Trading socket (158) | Shutdown and closed. | 2015-08-02 21:51:35 OEC FIX Trading: Logged out and disconnected. | 2015-08-02 21:51:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-02 21:51:35 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-02 21:51:35 OEC FIX Trading: DisconnectFIX called. | 2015-08-02 21:51:35 Disconnected from Open E Cry. | 2015-08-02 21:51:35 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-02 21:51:35 Current selected Data/Trading service: Interactive Brokers | 2015-08-02 21:52:08 Date Time Of Last Edit: 2015-08-03 09:17:29
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| [2015-08-03 09:45:53] |
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The only problem that we are seeing with OEC is that you are not able to connect: OEC FIX Trading: Sending the Logon message. | 2015-08-02 21:51:35 OEC FIX Trading: Received a Logout message. | 2015-08-02 21:51:35 However, what we think has happened is that the Message Log was so long that it got cut off. Restart Sierra Chart and open only one chart and then post a copy of the Message Log so we can see what the actual problem is. Please do not open any other charts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-03 09:46:47
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| [2015-08-03 10:09:58] |
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We really have little doubt that this is an exchange authorization problem for your OEC account. What is one of the symbols that you want to chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-03 10:10:16
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| [2015-08-03 12:24:34] |
| User790282 - Posts: 11 |
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Forex - AUD/USD Futures- ES |
| [2015-08-03 17:17:07] |
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Contact OEC and make sure your account is "entitled" for cash Forex data and for the CME Exchange. Also after opening a chart for ESU5, post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log First restart Sierra Chart and then open the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-04 03:22:50] |
| User790282 - Posts: 11 |
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Have confirmed with OEC that my account is connected/entitled for connection data to Sierra Charts
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| [2015-08-04 03:24:49] |
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That is not the relevant entitlement in this particular case. The entitlement is for the CME exchange and Forex. Not Sierra Chart. Run the OEC Trader software and see if you can get real-time futures and Forex quotes. Restart Sierra Chart and open the chart for ESU5, then post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-04 03:56:57
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| [2015-08-04 09:20:20] |
| User790282 - Posts: 11 |
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Not sure what you mean by not the relevant entitlement. I have been trading off the OEC servers for the last 8 months using their platform (the white label programe FP Trader pro 3.5) with a paid subscription to real time Forex and Futures (CME)prices and as I type this am watching several different crosses. OEC tech support says that the account connection Maybe in setting up I have set something incorrectly. Software version: 1261 | 2015-08-04 19:17:34 Uses New Spreadsheets | 2015-08-04 19:17:34 Usage end date: 2015-12-14 | 2015-08-04 19:17:34 Enabled for: Advanced Features. | 2015-08-04 19:17:34 Enabled for: Sierra Chart Historical Data Service. | 2015-08-04 19:17:34 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-04 19:17:34 Active service: Open E Cry FIX | 2015-08-04 19:17:34 Time Zone: +10:00:00 (AEST+10AEDT+01,M10.1.0/02:00,M4.1.0/03:00) | 2015-08-04 19:17:34 2015-08-04 19:17:34 Local computer clock time | 2015-08-04 19:17:34 2015-08-04 09:17:34 GMT time | 2015-08-04 19:17:34 2015-08-04 19:17:34 Time zone adjusted time | 2015-08-04 19:17:34 Time difference to server time: 29 seconds. | 2015-08-04 19:17:34 Program path: C:\SierraChart\ | 2015-08-04 19:17:34 Data Files path: C:\SierraChart\Data\ | 2015-08-04 19:17:34 OS Version Number: 5.1 | 2015-08-04 19:17:34 Locale Information: C | 2015-08-04 19:17:34 Checking for new symbol settings for oec | 2015-08-04 19:17:34 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-04 19:17:34 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-08-04 19:17:34 Symbol settings are up-to-date for oec | 2015-08-04 19:17:35 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-08-04 19:17:40 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-08-04 19:17:40 OEC FIX Trading socket (2) | Connected. | 2015-08-04 19:17:40 OEC FIX Trading socket (2) | Starting SSL connection. | 2015-08-04 19:17:40 OEC FIX Trading socket (2) | SSL connection established. | 2015-08-04 19:17:42 OEC FIX Trading: Sending the Logon message. | 2015-08-04 19:17:42 OEC FIX Trading | Connected to trading server. | 2015-08-04 19:17:42 Open E Cry FIX | Connecting to market data server prod.openecry.com:9301. | 2015-08-04 19:17:42 OEC FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-08-04 19:17:42 OEC FAST Data socket (3) | Connected. | 2015-08-04 19:17:42 OEC FAST Data: Sending the Hello message. | 2015-08-04 19:17:42 OEC FAST Data: Sending the Logon message. | 2015-08-04 19:17:43 Open E Cry FIX | Connected to the market data server. | 2015-08-04 19:17:43 Open E Cry FIX | Connected. | 2015-08-04 19:17:43 Open E Cry FIX: Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2015-08-04 19:17:57 Open E Cry FIX: Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2015-08-04 19:17:57 Open E Cry FIX | Starting real-time market data updates for: ESU5. ID: 1 | 2015-08-04 19:19:58 Intraday data recording state for symbol ESU5 is set to download pending. | 2015-08-04 19:19:58 HD Request # 2 | Downloading Intraday chart data for ESU5 to the file ESU5.scid. Service: oec | 2015-08-04 19:19:58 HD Request # 2 | Download start Date-Time: 2015-08-03 09:32:00.0 | 2015-08-04 19:19:58 HD Request # 2 | Using server: oec.sierracharts.com port 10149 | 2015-08-04 19:19:58 Socket (0) | Resolved address oec.sierracharts.com to IP 65.182.172.164 | 2015-08-04 19:19:58 Socket (4) | Connected. | 2015-08-04 19:19:58 HD Request # 2 | Sending historical data logon request message. | 2015-08-04 19:19:58 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-08-03 09:32:00. Record interval: 0. Symbol: ESU5 | 2015-08-04 19:19:59 HD Request # 2 | Decompressing data. | 2015-08-04 19:19:59 HD Request # 2 | Receiving Intraday data for ESU5 starting at 2015-08-03 09:32:00 | 2015-08-04 19:19:59 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-08-03 09:32:00 | 2015-08-04 19:19:59 Socket (4) | Shutdown and closed. | 2015-08-04 19:20:04 The network socket for historical data has been closed. | 2015-08-04 19:20:04 HD Request # 2 | Received 470326 records from 2015-08-03 09:32:00 to 2015-08-04 19:19:32 (33.8 hours) and wrote 470325 records for ESU5 | 2015-08-04 19:20:04 HD Request # 2 | Intraday download COMPLETE for ESU5. Completion time: 6s. Unique request ID: 1 | 2015-08-04 19:20:04 Removed historical data download ID 1 | 2015-08-04 19:20:04 Real-time Intraday chart data file updates started for ESU5 | 2015-08-04 19:20:04 |
| [2015-08-04 09:48:16] |
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Is it OK if we call now and look into this problem using remote assistance?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-04 10:11:40] |
| User790282 - Posts: 11 |
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Thats fine just tell me what to do
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